FAQs | Frequently Asked Questions

Thank you for your interest in iFly. To help you find the answers to your questions as quickly as possible, we have compiled a list of frequently-asked questions by travelers and visitors to this site.

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FLIGHT & AIRLINE INFORMATION

I have to catch a connecting flight - how long will it take to get to the other terminal?
If the Airport has more than two terminals, it will depend on the terminals you transfer to/from. You must also take into account that during peak hours or high travel seasons the transfer may take longer than usual. Look under Transportation, "Shuttles & Vans" at this site. The inter-terminal shuttle listed will tell you how long it will take and in what intervals they make their rounds, then add to that time the extra time in transit and the time you will spend from the time you enter the terminal until you arrive at the gate. Note that you will have to go through security again. You can also refer to the terminal map.

Where do I get "real-time" flight information?
You come to the right site! Click on Flight Status in the main menu and bingo - you have it.

I want to take my dog with me on the flight. What are the requirements?
Airlines and Airports have separate rules to follow. If you take your pet out of the country, you also need to adhere to additional rules set by the country of your destination. Most airports rule that pets are not allowed at the airport unless they are working dogs or are in a safe kennel. You need to contact your airline as to their requirements, as each airline's rules vary. Many airlines let you keep a small animal with you on the airplane, if it is in a safe kennel, as long as it is either at your feet or on your lap. The kennel will count as one carry-on luggage. Therefore, you would have to check your luggage on entering the terminal. If you do not accompany the animal but ship it, contact your shipping agent as to their requirements. As to taking your animal out of the country, contact your vet as to required shots. Also contact the embassy of the country of your destination as to their rules.

I depend on my guide dog when traveling. What are the rules?
So-called working dogs are allowed at the airport. Many airports also provide relieve stations outside the terminals. If they do so, this site's "Pets" advises you where to find them. As to traveling on the airplane, most airlines permit the working dog to accompany you, but do check with your airline first (as well as notifying them way before departure of any special needs you or your dog may have, so they can make the proper arrangements). You still will have to adhere to the regulations of the country of your destination regarding required shots and documentation if you take your dog out of the country.

Where can I get up-to-date regulations regarding identification papers, security and carry-on items?
You can either find this information on this site under "Airport Security" or by visiting the TSA site at www.tsa.gov/public.

Are there any special preparations that someone with special needs should be aware of?

If you are traveling with a loved one with special needs, or have special needs yourself, there are a few extra steps that may need to be taken to ensure that all of the needs are properly met.
 

For those that are blind or deaf, it is important to contact the airport prior to your flight. Each airline now carries instructions in Braille, for the seeing impaired, and written text, for the hearing impaired, and will be more than happy to assist in any way that you or your loved one may need.
 

Planes are also equipped to store wheelchairs and power scooters, though in some cases these may be moved to the cargo area. In which case, you will be provided an airport wheelchair and can pick your own up at the gate or baggage claim.
 

For those who require walkers, crutches, CPAP machines, medications and other aiding devices, priority onboard storage is given. Portable Oxygen Concentrators may require extra preparations, so it is always important to check with the airport prior to your departure time to learn exact procedures, and to allow them to make arrangements to further your comfort if needed.
 

My underage child will be traveling alone. Will they be given any special treatment to assure their personal safety?
 

Yes. In most cases when you take your child to the airport, they will be assigned a security officer to accompany them onto their plane. While on board, the in flight staff will be more than happy to look after your child. Once they land, another security officer will escort them to their meeting party.
 

All children are required to have photo identification just like all other passengers.
 

Why do I need to open my shade and lift my tray table during liftoff and touchdown?

You are asked to open your shade for a few different reasons. Having a clear view outside helps to keep you oriented, and allows the crew an unobstructed view of any problems there may be outside, such as fire, during an evacuation. It also lets in natural light, which not only creates a calmer atmosphere, but can prove to be helpful in the case of a power outage.
 

They ask that you lift the tray table during liftoff and touchdown to prevent excess injury in case of a sudden deceleration or crash. It also keeps the path to the aisles clear if there is an evacuation.
 

These are, of course, all just safety precautions. The chance of a crash or evacuation is extremely low, but it is always best to be prepared.
 

Why do I need to turn my cell phone off?

While there is no concrete evidence that cell phones can cause interference with the airplane, airport regulations are still adamant that cell phones and other portable devices be turned off during flight to be safe. However, the most probable reason for this enforcement is that during a rapid deceleration or crash, cell phones and laptops can not only become hazardous debris, but can prove to be a distraction during an evacuation. When flying, it is always best to turn all of your devices off, and enjoy the quiet experience.
 

Is it true that the oxygen level is lower in an airplane?

The rumor is that the pilots lower the level of oxygen in the cabin to keep passengers calm. This is nothing more than a superstition. Aircrafts do not have separate compartments with different pressure controls, so that means that the pilot and crew are breathing the same air as you.
 

What is turbulence and is it dangerous?

It is true that there is nothing scarier than hitting turbulence and being tossed about the cabin while flying who knows how many thousands of feet above the ground, but the occurrence is actually extremely normal. In fact, it is rare that turbulence will affect the plane in any way other than disturbing your comfort and giving your nerves a good jolt. When the pilot changes altitude, it isn’t because he or she is afraid for your safety, but only because he or she wants to ease your nerves and provide a smoother ride.
 

During turbulence you will be asked to remain in your seats and to put your seat belt on. This, however, is for you safety. Besides, if while sitting you feel like you are going to be sea sick during turbulence, imagine the effect it would have on you while standing in the aisle?
 

If you want to alleviate some of the discomfort that normal turbulence can cause, I would suggest sitting in the middle.
 

We are getting ready to touchdown, and suddenly the plane begins to climb again. Why?

This is a very common event and can cause a lot of concern to passengers, but it isn’t something that should worry you. In most cases, it is just a traffic control issue or a missed approach, so the pilot maneuvers a "go around" to try again. It is understandable that this can be alarming when you don’t have any idea what is going on in the cockpit, but rest assured that the pilots have been trained well and have your well being in mind.

 

No amount of frequently asked questions will ease you of all your nervous discomfort when flying, but educating yourself beforehand of frequent flying events will give you some peace of mind. It is understandable that this can be alarming when you don’t have any idea what is going on in the cockpit, but rest assured that the pilots have been trained well and have your well being in mind. Once your feet are solidly on the ground again, you will be surprised how comfortable flying can actually be. 
 

RESTAURANTS & SHOPS AT THE AIRPORT

We have a long Airport layover and need to find food, a drugstore & buy some gifts. Where?
While smaller airports may only have a few basic eating facilities, and shopping may be limited to a newsstand and/or gift shop, larger airports have a smorgasbord of full-service restaurants, eateries, bars, snack bars, a grocer, and take-out food, as well as a highly diversified array of brand-name and discount stores offering everything you would find in a large department store. This site offers you a listing by category, terminal location, name of establishment, telephone and hours of operation (as far as available). You also find a listing of duty-free shops. However, bear in mind that location and establishments are constantly shifting, as establishments come and go and ongoing airport construction may temporarily relocate some of them.

LAYOVER & MISCELLANEOUS

What can I do while I have a Layover for a few hours or overnight?
You have several options, most of which depend on the time you will have available. One option would be to visit one of the airport restaurants and use the remaining time to browse the stores or take advantage of the services for families & individuals. However, if you plan to leave the Airport and return prior to your scheduled connecting flight, count in the traffic factor. The hour of the day when leaving from and returning to the airport is more of a factor than the distance, due to possible traffic congestion. Allow sufficient time to arrive back at the airport, through security check and to your gate.

If you decide to go sightseeing in town, either click on "Layover Ideas" at this site, or stop by and get advice at the Airport's Tourist Information Bureau, or visit the City's site and click on Convention & Visitors Bureau. If you decide to stay overnight or for an extended time, the Airport's Information or Tourist Bureau will be happy to steer you to the right direction. You can also visit the on- or off-airport travel agencies and have them make your arrangements for accommodations and sightseeing, etc.

What is an Airport Code?
Every airport has a unique three-letter identifier to streamline the process of tracking the millions of airport data transmitted daily--from flight plans to weather reports.
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