London Gatwick Airport ( LGW ) Guest Services and Help

Guest Services at London Gatwick LGW Airport

Lost & Found

If you lost an item at the airline counter, at the gate area or onboard your airplane, or if your bag has been damaged or is missing - contact your airline directly.

Gatwick Airport's lost property service is handled by Excess Baggage Company (located in the South Terminal), which levies a charge.  You can contact it by phone + 44 (0) 1293 503162, fax +44 (0)1293 504310, or e-mail:

Mail Center


Pets at LGW Airport are not allowed, unless they are in a secure holding carriage.


Smoking areas at Gatwick Airport: - London Gatwick is a smoke-free airport. Designated smoking areas are outside the terminal buildings (before security control only). Smoking is not allowed anywhere after security control.

International Travelers at London Gatwick LGW Airport

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