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Aberdeen Airport (ABZ) Guest Services and Help

Guest Services at Aberdeen ABZ Airport

Information Desk: The airport and tourist information desk is in the international arrivals area. Staff are available to help with any inquiries you may have regarding your journey, the airport or the local area.

Children / Families
1. Baby change rooms are located before security: in UK arrivals, near Costa coffee shop; on the first floor near Borders; aand after security near Gate 1, as well as in the internatonal baggage reclaim hall (arriving passengers). Baby essentials such as nappies, formula milk and wipes are available at Boots pharmacy.
2. Play Area located after security, near Gate 3, is a small unsupervised area stocked with toys & puzzles.
3. Fingabox interactive play screens for children can be near Gates 2, 4, 9 and 11 and in UK Arrivals.
4. Some child entertainment is also provided in the family area of the first-floor Food Village (near Caffè Nero).
5. Most restaurants and bars provide high chairs and children menu.
6. At WHSmith you can find magazines, comics and puzzle books to keep children entertained in the lounges and in the air.

Left Baggage: A desk is in the UK Arrivals area on the ground floor; open daily 5:15am-10:45pm. Charge per item: up to 24 hours: £5; thereafter each day £5. Oversized items are charged £10 for up to 24 hours and £10 per day thereafter.

Lounges:
1. Airport Lounge /Servisair Executive Lounge: Located on the first floor, after security control, and is available for departing passengers only.
2. Airline Lounges (both located after security control) - contact your airline for eligibility and facilities:
(a) First and business class passengers with British Airways can use the BA Terraces Lounge.
(b) Silver and gold Diamond Club members flying with bmi or bmibaby can use the bmi Diamond Club Lounge.

Massage: OMH Therapies (after security control, near Gate 7) offers a holistic massage treatment service with no appointment needed. Therapies range from a ten-minute quick fix to a 20-30 minute massage, and include Indian head massage, aromatherapy and reiki healing. Everything's done behind relaxing carved wooden screens.
Or try the coin-operated Instant Massage chairs in the departure lounge (after security) at £1 for three minutes of kneading, rolling and tapping in true shiatsu style.

Lost & Found at Aberdeen ABZ Airport

If you lost an item in the gate area or onboard the airplane, contact your airline.

All missing baggage inquiries are handled by ASIG - tel. +44(0)1224 725753.

From outside of ABZ Airport, call +44 (0)1224 725 767. Lost Property is handled by G4S.

Pets / Animals at Aberdeen ABZ Airport

Pets are not allowed at the airport unless they are working dogs or are in a safe kennel. Contact your airline as to their requirements.

Smoking at Aberdeen ABZ Airport

No smoking is allowed in all terminal buildings, but is allowed in designated areas outside the terminal. Those who smoke elsewhere face a fine of £50.




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