Albany (ALB) Airport

Guest Services and Help

 Closest Airports to ALB
Change Airport

Airport Guest Services, Airport Information and Travelers Assistance
The Albany International Airport Information Center is located on the first level of the terminal between the ticket and baggage claim areas.
The Information center is staffed by representatives of the Albany County Convention and Visitors Bureau and is open Monday-Friday 6AM - 11PM, Saturday and Sunday from 7AM - 11PM. The Information Center provides paging services, flight information, directions, ground transportation, bus tickets, pamphlets for tourist attractions and hotels.

You may reach the Information Center at 518 242-2200 or 518 242-2299.
All international flights entering the Albany International Airport must pass through the U.S. Customs Service office.

The Customs office is located in a separate building located just to the east of Concourse-C. Customs inspectors staff the office from 8:30 a.m. to 4:30 p.m. each day and on an as-needed basis 24-hours a day.

Customs inspectors check passenger identification, citizenship, visas, foreign purchases and cash or negotiable instruments valued at over $10,000. Officers also inspect pilot certificates and aircraft registrations.

In order to have a Customs Officer present to provide inspection services, Customs must be notified at least two hours in advance of arrival time at the Albany International Airport. Albany is an "international airport" or "airport of entry" and permission to land is not necessary. It is the pilot’s responsibility to notify Customs or an incoming flight. Notification may be made by any means including ADCUS message in the flight plan through the FAA. Pilots may also communicate directly with Customs at 1 518 431-0200, 1 800 973-2867 or 1 407 975-1740.

The U.S. Customs Office can be reached at 518 431-0200. After hours calls from the United States can be directed to the U.S. Customs Sector Communications toll-free number at 800 -X- SECTOR. Calls from outside the United States should be directed to 407 975-1740.
The Lost and Found office is located in the Operations Center on the first floor of the terminal.

The Lost and Found office can be reached at 518 242-2300.

Individual airlines also operate their own Lost and Found offices.
The Albany Airport Mail Center is located on the first level of the terminal near the Information Desk.

The Airport Mail Center provides vending machines for the purchase of stamps, envelopes, postcards, express mail and pre-paid phone cards. A U.S. Postal Service mailbox is also located in the Mail Center. The pickup times are: M-F 5PM Saturday, 1PM. There is no Sunday pickup.

UPS
United Parcel Service offers shipping material and pickup service at the Mail Center. The UPS pickup time is Monday-Friday at 6:45PM. There is no weekend or holiday pickup. UPS can be reached at 1 800 PICKUPS 742-5877.

Federal Express
FedEx offers pickup service at the Mail Center. Packages are picked up Monday-Friday at 5PM and on Saturday at 1PM. There is no Sunday or holiday pickup.
Animals are not permitted in the terminal or on apron areas at the Albany International Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.

TRAVELING WITH PETS: - Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly
Smoking is not permitted in the Albany International Airport. Designated smoking areas are provided outside of the terminal on the ground floor level. Smoking is permitted in the parking garage.

The non-smoking policy of the Albany International Airport also extends to the Airport Parking Shuttle’s and Albany Yellow, the taxi company that contractually serves the airport.
Travelers Assistance can be obtained from the Albany International Airport Information Center is located on the first level of the terminal between the ticket and baggage claim areas.

The Information center is staffed by representatives of the Albany County Convention and Visitors Bureau and is open Monday-Friday 6AM - 11PM, Saturday and Sunday from 7AM - 11PM. The Information Center provides paging services, flight information, directions, ground transportation, bus tickets, pamphlets for tourist attractions and hotels.

You may reach the Information Center at 518 242-2200 or 518 242-2299.