Amsterdam Schiphol (AMS) Airport

Guest Services and Help

 Change Airport

Among a multitude of other services listed separately, Schiphol Airport also offers the following on-airport amenities:
Casino, Children's Play Area, Showers, Airport Spa, Massages, Meeter & Greeter phones through glass wall:

CASINO BAR - at Holland Blvd. between E & F piers - play and enjoy a drink and/or various kinds of fish and sushi. Open 6am-8pm year-round.

CHILDREN's PLAY AREA - "Kinderspeelhoek":
Special play areas offer children slides and carts at which to spend their energy. Wizzkids can have fun playing Nintendo computers, or an educational computer game such as memory. Play areas offer a large supply of Lego and are equipped with televisions showing non-stop Disney and other cartoons. However, there is no supervision, the responsibility for the safety of your child rests with you.
Location: between Piers E and F, open 6am-10pm.
SHOWERS - available at Motel Mercure Schiphol Terminal, available 24/7.

AIRPORT SPA - XpresSpa provides an array of Spa treatment services and also carries home and body care products and gifts for sale. Its services include: pedicure, manicure, beauty treatment, head/neck massage, full body massage, and foot reflexology massage. Fast treatment options are available for travelers with little time to spare. You can also have two treatments carried out at once. No appointment is necessary at XpresSpa. Location: Departure Lounge 2, Level 1 next to the Network Bar (beyond Passport Control). Open 7 days/wk, 7am-8pm.

MASSAGE - "Back to Life" open 8:30am-7pm; Tel: +31 (0)70 - 324 0620; e-mail: info@backtolife.nl
(a) Chair massage:
* choose between a 10-minute (EUR 16,50) or a 20-minute (EUR 27,50) massage.
* Back to Life masseurs/masseuses do not use any oils.
* You keep your clothes on and sit comfortably in an ergonomically designed chair while your shoulders, head, neck, back, arms and hands are being massaged.
(b) Aqua massage:
* While lying in this machine (you can leave your clothes on), water jets cover the body from head to toe.
* The treatment feels as if your body is being massaged by thirty-six fingertips.

TALK THOUGH THE GLASSWALL - Meeters and Greeters:
Now it is also possible for meeters and greeters to have a chat--via two special phones on the same glass wall--with their arriving party while they are waiting for their bags to arrive. The two phones are located in Arrivals 3 and can be recognized by the red and white square tiles around the logo on the glass. This service is free of charge.
For items lost at the ticketing area, baggage area or on the airplane, contact your airline.

For items lost anywhere else in the terminal of Schiphol Airport contact the Information desks located in the lounges and departure and arrivals level.
PETS AT SCHIPHOL AIRPORT: Airlines tend to have strict rules when it comes to pets traveling on aircraft. In addition, you need certain travel documents in order to import an animal into another country:

Airline rules:
The rules for taking a dog or a cat on an aircraft vary per airline. There are three possible ways for these pets to travel: in the cabin, in the hold (without you actually being there to accompany the animal) or on a separate flight.
Strict rules apply to pets traveling in the cabin - in those cases where this is allowed (among other things pertaining to the size of the pet and the compulsory use of a kennel). A lot of airlines do not allow pets to travel in the cabin and only transport pets in a kennel in the cargo hold. The cargo hold in which pets are transported is always heated and kept under normal pressure.

Buying a kennel:
If you want your pet to travel with you, it is necessary that you have a kennel. If you do not bring your pet to the airport in a kennel, you can buy one at the Passenger Terminal, Schiphol Services (Baggage Storage), Kelderplein. Take the elevator or stairs between Hall 1 and Hall 2 to the basement. Open daily 7am-10:45pm.
Either ask your own vet for the most suitable type of kennel or contact the KLM Animal Hotel on +31 (0)20-6495168 for advice.
Required travel documents:
If you wish to take a pet abroad, you will need the required travel documents. The regulations relating to the import of animals vary from country to country but in general you will need at least two documents for your pet: (a) A valid health certificate signed by an authorized veterinary surgeon. Some countries insist that this certificate should not be more than 2 days old, others 8 days. (b) A rabies certificate signed by a local inspector of the veterinary service or another official. The animal must have been vaccinated against rabies at least 28 days prior to departure. In some countries the vaccination is no longer valid if it is more than 1 year old. For more information about the import regulations that apply to your pet, please contact the embassy of the country to which you are traveling.

Practical tips
* Attend to vaccinations and travel documents well in advance.
* Note: some countries impose strict quarantine regulations on animals entering its country.
* Attach a label with the animal's name and feeding instructions to the side of the kennel.
* Allow your pet to get used to the kennel before the flight. Five days is generally enough for an animal to get used to a kennel.
* Do not give your animal anything to drink at least 4 hours prior to departure.
* Animals may suffer from airsickness--stop feeding at least 12 hours prior to departure.
* Do not sedate your pet for the journey, as it will take longer for the animal to adjust to its new surroundings and could result in the animal's hypothermia.
Smoking is not ptermitted at Schiphol Airport.