Main Terminal / Concourses at Santiago Arturo Benitez SCL Airport

International Arrivals procedures at Santiago Benitez Airport, the Passenger Terminal and Amenities & Services, airlines, airline lounges, construction /extention news:

NOTE: Passengers are advised to arrive at the Airport 2.5 hours prior to scheduled international flight, or 1.5 hours prior to domestic flight.  If traveling with children, you need to have additional documentation (birth certificates, family record book, or notarized authorization). 

International Arrivals Procedures:

(a) International arrivals from Mexico, Canada & Australia need to pay a reciprocity tax prior to entering immigration/ Interpol control (inquiries can be made at either the cashier booths or by calling (56 2) 690 1063.  Payment receipt will be attached to the passport, whereupon you can proceed to the immigration control. 
(b) All international arrivals need to proceed to the International Police control check & present their passport and stamped visa (if applicable). Thereafter passengers will pass the tax-free shops, then proceed to the baggage claim, get their bags and go through Customs - while international arrivals transferring to another flight will proceed to their connecting gates.

The passenger terminal complex at Santiago Benitez Airport is divided into Domestic (D) and the International (I) areas.  Entrance to the domestic side is to the right and entrance to the international side is to the left.  The upper level driveway leads to the Departures level of the terminal, while the lower level road leads to the Arrivals level, to parking lots and the Hotel (across from the Terminal's center).
The International area currently houses airline gates 10-20 and the Domestic area gates 21-27.
NOTE: Ongoing Phase 1 of Construction involving considerable Terminal expansion will last until 2015, adding 7,700 square meters of new infrastructure, and over 21,500 square meters at its congested areas. After completion of (part of) the Terminal extention * the new 'Airport Boulevard will open.

Amenities & Services at Benitez Airport include a host of concessions - 22 restaurants, 72 shops & new duty-free shops.
The Tourist Information desk is located on the first level inside International Arrivals and is open 8:30am-5:30pm. Tel: 6019320.
Currency exchange service are available from AFEX  in the international arrrivals area;
Banco Santander is in the post-security area of the Domestic terminal;
the internet center is in the rotunda 3d national level.
A business center is on level 3 of the International Terminal, facing gate 14 and 17.
While rental car counters are inside the Arrivals level of the Terminal, rental cars are in the covered lots across from the Domestic Terminal.

Airlines currently serving the Terminal: 
(a) Domestic:  Aerovias DAP, LAN LXP, Pal PCP, One Airlines, Sky Airline SKU.
(b) International:  Aerolineas Argentinas AR, Aeromexico AM, Air Canada AC, Air Europa AEA, American AA, Air France AF / KLM,  Avianca AV, BOB Lineas Aereas 5Q, Copa CM, Delta DL, Gol GLO, Iberia IB, KLM, Lan LA, Pal PCP, Qantas QF, Sky SKU, TACA TA, TAM JJ.

Airline Lounges:

1. American Airlines Admirals Club - International Terminal, level 3, opposite gate 19 (tel. 56 2 601 1145;
2. Delta Crown Room - International Terminal, level 3, at gate 19 (tel (56 2) 690-1561
3. Lan Chile Gabirela Mistral - International Terminal, level 3, between gates 18 & 17 (tel. 56 2 565 8723; or 690 1666);
4. Lan Chile Pablo Neruda - International Terminal, level 3, between gates 19 & 20 (tel. 56 2 565 890 or 690-1600.
Non-Airline Lounges:
1. Two Pacific Club lounges are located in the Domestic Terminal, Level 2 (tel. 56 2 690 1599; and
2. Two Pacific Club lounges are located in the International Terminal, level 3, gate 20 (tel. 56 2 690-1518.

* The first phase of Construction /Extension work at current terminal includes:
Large Public Hall on level 3 (the current National Departures roundabout ).
New merged booth for  International Police & Emigration, doubling capacity.
New AVSEC controls at  national & international departures;
Construction & outfitting of international remote boarding area, with 6  remote positions.
Extending national & International arrivals areas.
Construction of new baggage screening positions SAG - Customs
Improvement of baggage handling system
Incorporating new conveyor belts for domestic baggage claim
Getting new buses for passenger transport.
(Construction on a new terminal (currently in the design phase) will start in 2015, scheduled  tentatively for 2018).

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