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Auckland Airport (AKL) Guest Services and Help

Lost & Found at Auckland AKL Airport

 For items lost at the check-in counter, at the departure gate area or onboard the airplane, contact your airline.

For items lost inside the terminals, contact Lost & Found: The Lost & Found Office is located in the operations building, at the rear of the International Terminal -  or call +64 9 256 8813 or e-mail: lostproperty@aucklandairport.co.nz

Note:  If you lost your passport, call +64 9 275 9046  ( airport police);  If you left a duty-free item behind, it will be transferred to NZ Customs. 

Pets / Animals at Auckland AKL Airport

Pets are not allowed at the AKL terminals, unless they are working dogs or are in a safe kennel. Contact your airline as to their requirements.

Smoking at Auckland AKL Airport

Smoking areas Smoking is permitted before security in designated areas of the forecourt at the international terminal. Departing and transit travellers can access the smoking lounge after security, on the second level of the international terminal.

Travelers Assistance at Auckland AKL Airport

Travel needs The Flight Centre offers a great range of well-priced airfare deals and holiday packages.   Location:  Ground floor, arrivals area  Phone:  +64 9 275 5423  Fax:  +64 9 275 3649  Website:  www.flightcentre.co.nz




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