Below listed in alphabetical order are Services provided in both the International and Domestic Terminals. Services not listed here are to be found under separate headings at this site.

BAGGAGE SERVICES:

1. Storage & Lockers - at i-SITE Visitor Center, Internat'l Terminal, ground floor, pre-security arrivals area and open 24/7. Tel: +64 9 275 6467; Fax: +64 9 256 8942; Email: airport@aucklandnz.com. Luggage storage costs vary depending on the size of the item, for details contact the i-SITE staff. Lockers are NZ$15 per item, per day.

2. Hand luggage storage – Internat'l Terminal, post-security - at the Collection Point, first floor - open 6am-11pm. Tel: +64 9 256 8845; Fax: + 64 9 256 8819; Email: thecollectionpoint@akl-airport.co.nz. Bags can be left there for NZ$3. Pick up your bags before 11pm on the same day.

3. Luggage wrapping - at Seal 'n' Secure - Internat'l Terminal, ground floor, check-in area - open Mo-Fri 5am-7pm, Sat/Sun 5am-9-pm. Passengers can have their luggage sealed in recyclable, transparent polythene to protect it from scratches, moisture or any form of tampering. If you run out of room Seal 'n' Secure also have strong suitcases and a range of cabin bags available. Excess luggage can be couriered to your destination.

4. Left luggage - see "Lost & Found".

BICYCLE FACILITIES:
AKL's services and facilities allow travelers to dismantle or assemble bicycles in the arrivals area. In New Zealand all cyclists are required by law to wear a helmet.

FAMILY FACILITIES:

1. Babycare facilities / parents' rooms- For those traveling with small children and babies, parent rooms are available with cots and changing tables free of charge. There are also changing tables in the female toilets throughout the international and domestic terminals.

2. Fun at the airport:
-- a terrific lookout lounge on the top floor (level 2) of the international terminal - the perfect place for budding plane spotters
--big and small kids alike will enjoy the games arcade and rides at the international terminal (level 2 and ground floor arrivals area)
--For the younger aviation enthusiasts there are also some great helicopter kids rides to try out (level 1 at the international terminal).

INFORMATION POINTS
Airport Informaton Helpdesks, staffed by "Bluecoats" are AKL's hospitality ambassadors, recognized by their distinctive colored jackets, who can help you find your way and direct you to what you need. Helpdesks are located at a number of locations:
--International terminal: in pre-security check-in, departures and arrivals areas. In post-security area, the helpdesks can be found on the second floor and in the customs hall
--Domestic terminal: in the main arrivals area, near baggage claim carousels 1 and 2.

VISITOR INFORMATION
The Tourism Auckland i-SITE Visitor Center offers impartial advice and exclusive rates for bookings on a range of transport, accommodation and activities for Auckland and the rest of New Zealand. Located on the ground floor, arrivals area and open 24/7. Tel: +64 9 275 6467; Fax: +64 9 256 8942; Email: airport@aucklandnz.com

LOUNGES:
1. Airline VIP lounges - Relax in one of the airport’s VIP lounges available for travelers. Contact the airline you are traveling with to find out if you are able to use a VIP lounge and which lounge you will be enjoying,

2. Look-Out Lounge - Observation Area The look-out lounge observation area has excellent views of the airfield and departing travelers. On the top floor of the international terminal, the observation area houses a display about pioneering aviator Jean Batten and shows her historic Percival Gull aircraft.

SHOWERS AND TOILETRIES:

1.Toiletries & travel products - Personal care products need to meet security requirements for international flights. Top brand products can be bought from the airport’s vending machines. These miniature sizes are 'in-flight approved' (between 30 - 50 ml), and can be carried in your hand luggage in a clear, resealable plastic bag (20cm x 20cm, one bag per person).

2. The vending machines are in the check-in areas adjacent to the bathroom facilities and at each departure gate in the international terminal. Items can be bought using your credit card or cellphone.

3. Shower facilities available free to transit travelers in transit and are located near the Artport store in the passenger-only area. The Collection Point sells toiletries and hires out towels and hairdryers.
Shower facilities for non transit travellers are also available free of charge, and are in the ground floor arrivals area of the international terminal after immigration.
Towel hire and keys are available from Airways Florist.

TELEPHONES:

1. (a) Pay phones at International Terminal: - Coin, phone-card and credit-card telephones are throughout the terminal. Phone-cards are sold at:
• Airways Florist, ground floor arrivals area
• Baggage Services Shop, ground floor
• iSITE Visitor Centre, ground floor, near arrivals
• The Collection Point, first floor, airside
• Whitcoulls, located on the ground and first floors.

1. (b) Pay phones at Domestic Terminal: - Coin, phone-card and credit-card telephones are in the following locations:
• Western end of the terminal
• Eastern end of the terminal
Phone-cards are sold at Whitcoulls near the foodcourt.

2. Cellphone services at International Terminal, Ground Floor, arrivals area.
Vodafone Rental provides a full range of cellular phone services, including phone rental, sales and accessories. Helpful advice and assistance is available for anyone wanting to use cellphones in New Zealand. Tel: +64 9 275 8154; Fax: +64 9 275 8036; Email: auckland@vodarent.co.nz

TRAVEL AGENTS:
The Flight Center in the Internat'l terminal, ground floor at arrivals area offers a great range of well-priced airfare deals and holiday packages. Tel: +64 9 275 5423; Fax: +64 9 275 3649

All other services are listed under separate headings (i.e., "Business Services").

Arrival procedures at Auckland Airport enable passengers to easily plan and pass through airport safety and security processes, and to allow for a smooth entry through the gateway.

All arriving passengers have access to currency exchange, duty free shopping and many other world-class services and facilities.

On arrival at AKL Airport, passengers must proceed to the passport control point. Have your passport and completed passenger arrival card ready. Once processed, proceed to the baggage reclaim area to collect your bags.

Immigration requirements
Unless you are a New Zealand citizen, resident, or from a visa-free country (a full list is available on the New Zealand Immigration Service website, details of which are listed below) you will probably be required to have a valid visa before entering New Zealand. Visitors who are not required to have a visa will still need to show: a return travel ticket or evidence of onward travel arrangements, and evidence that you have sufficient money available to fund your visit.

For further information about visas and other immigration requirements, visit the New Zealand Immigration Service website at http://www.immigration.govt.nz/ or visit one of their branch offices.

After collecting your baggage, proceed to the exiting point where your passenger arrival card will be checked by an officer prior to passing through Customs and the New Zealand quarantine inspection service.

Every passenger carrying NZ$10,000 or more in cash and/or foreign currency equivalent must notify a Customs officer.

Declare any necessary items, as there are severe penalties for failing to declare articles that are prohibited, restricted or for which you are required to pay duty/sales tax. For further information about what can and cannot be brought into New Zealand, please contact:

New Zealand Customs Service - call tollfree 0800 428 786 or (utside New Zealand): +64 9 300 5399. Or visit www.customs.govt.nz

MAF Biosecurity New Zealand (MAFBNZ) aims to prevent the entry of pests and diseases which could endanger New Zealand's important agriculture and horticulture industries.
If you have any animal or plant item on you, or packed in your luggage, you must declare it on your passenger arrival card. Note: unaccompanied baggage may attract inspection charges.

For further information about quarantine restrictions, please contact: MAF Biosecurity New Zealand (MAFBNZ); Tel: +64 4 894 0100, or visit www.maf.govt.nz.

Domestic Transfer
Before booking a domestic flight, allow around three hours to cover procedures for entry into New Zealand, as well as any unexpected flight or processing delays.

If you are catching a domestic flight within New Zealand please go to the domestic transfer desk, after collecting your luggage and clearing Customs, located on the ground floor of the international terminal.

International transfer desk and lounge:
This facility is on the airport’s second level opposite the reading and writing area and can be found using our airport maps. Flight information is provided in this area for passengers traveling between international airlines.

Luggage will only be checked in if you have allowed at least one hour before the departure of any domestic flight.

If you miss this check-in time, go directly to the domestic terminal by using the free inter-terminal bus or by following the sign-posted blue and white line walkway.

If your checked in luggage weighs more than 20kg, or your carry-on luggage more than 7kg, an excessive luggage charge may apply.

Duty free shopping
Duty and tax free shopping facilities for arriving passengers are available, as well as Customs information about duty free allowances. There is also a last-minute duty and tax free shop in the luggage claim area.

Currency Exchange through Travelex is available (see "Currency Exchange" for details.

 Lost & Found Office is located in the operations building at the rear of the international terminal or You can  find it by  using the maps of the airport
Opening Hours:  from 9am  to 4:30pm ( Monday to Friday)
Phone +64 9 256 8813
Email: lostproperty@aucklandairport.co.nz.
* Note:
1. If you lost your passport, please contact +64 9 275 9046  ( airport police)
2. Items lost on board of the airplane , please contact dirrectly to your airline.

Postage stamps are sold at: The Collection Point After emigration Whitcoulls Ground floor, first floor and after emigration Post boxes are located throughout the terminal.

Pets are not allowed at the AKL terminals, unless they are working dogs or are in a safe kennel. Contact your airline as to their requirements.

Smoking areas Smoking is permitted before security in designated areas of the forecourt at the international terminal. Departing and transit travellers can access the smoking lounge after security, on the second level of the international terminal.

Travel needs The Flight Centre offers a great range of well-priced airfare deals and holiday packages.   Location:  Ground floor, arrivals area  Phone:  +64 9 275 5423  Fax:  +64 9 275 3649  Website:  www.flightcentre.co.nz