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Lost And Found

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Lost & Found at AUS Airport

Traveling can be a hectic experience, and amidst the rush and excitement, it's all too easy to misplace personal items. If you've lost an item at the Austin Bergstrom Airport, don't panic. Procedures may vary depending on where the item was lost, but this article will guide you through the process to help you retrieve your belongings.

Items Lost at Security Checkpoint

If you suspect that you've lost an item at a security checkpoint, you should contact the TSA Lost & Found directly. You can reach them at the following number: +1-512-386-2015. They'll be able to assist you in locating your lost item.

Items Lost on Aircraft/Lost Luggage

For items lost on the aircraft, including missing luggage at baggage claim (lost luggage), you must contact the airline you are traveling on. For contact information, please visit the Airlines Served page. Here are some of the most popular airlines used at Austin Bergstrom Airport:

Items Lost in Other Areas

If you've lost an item in other areas of the Austin Bergstrom Airport, such as the Barbara Jordan terminal, you can report the lost item using the Lost Item Report Form.

The AUS lost and found department is located behind Carousel 1 (look for the guitars) on the right wall. They are open 7 days a week from 8:00 a.m. to 4:00 p.m. You can reach them by phone at 512-530-LOST (5678) or 512-530-2242.

Austin Bergstrom Airport utilizes a third-party service called Chargerback to report and track lost items. When filling out the Chargerback lost item form, you'll need to provide detailed information about the item, where and when it was lost, your contact information, and the address where the item should be shipped if recovered. Make sure to read and agree to the Terms of Service and Privacy Policy before submitting the form.

Tips for Success

Here are some tips to increase your chances of finding your lost item:

  • Report the lost item as soon as you realize it's missing.
  • Provide as much detail as possible when describing the lost item.
  • Keep a record of your lost item report and any correspondence with airport or airline staff.
  • Check back regularly, as it may take some time for your item to be found and processed.

Tips for Preventing Loss

Prevention is the best way to deal with lost items. Here are some tips to help you keep track of your belongings:

  • Use tracking tags on your luggage and valuable items.
  • Take photos of your luggage and valuable items. These can be used to help identify lost items.
  • Keep your belongings in sight and secure at all times.
  • Double-check your surroundings before leaving any area in the airport.

Updated on: December 29, 2023

Frequently Asked Questions (FAQ)

If you've lost an item at the Austin Bergstrom Airport, the procedure varies depending on where the item was lost. For items lost at security checkpoints, contact the TSA Lost & Found directly. For items lost on the aircraft or at baggage claim, contact the airline you travelled with. For items lost in other areas of the airport, use the online Lost Item Report Form.
The lost item report form can be found on the Chargerback website. You can access the form directly by clicking here.
If you suspect an item was lost at a security checkpoint, you should contact the TSA Lost & Found directly. They can be reached at +1-512-386-2015.
The lost and found department is located behind Carousel 1 (look for the guitars) on the right wall. They are open 7 days a week from 8:00 a.m. to 4:00 p.m.
For items lost on the aircraft or at baggage claim, you must contact the airline you travelled with. You can find contact information for all airlines served by the airport on the Airlines Served page.
If an item was lost in other areas of the airport, such as the Barbara Jordan terminal, you can report the lost item using the Lost Item Report Form.
To increase your chances of finding your lost item, report the lost item as soon as you realize it's missing, provide as much detail as possible when describing the lost item, keep a record of your lost item report and any correspondence with airport or airline staff, and check back regularly, as it may take some time for your item to be found and processed.