Austin Bergstrom Airport (AUS) Guest Services and Help

Other services available at AUS Airport:

General Information
(24-hours a day)
(512)530-ABIA

Airport Police
(24-hour number) (512)530-COPS
Report a Crime: (512)530-TIPS
Lost and Found: (512)530-7600

Airport Paging
(24-hour number)
(512)530-PAGE

Airport Parking Information
(24-hour number)
(512)530-ABIA (2242)

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate.  For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.

You find the Lost & Found office at AUS Airport near the rental cars counters in the the baggage claim area.
For items lost in the gate area or onboard your airplane, contact your airline's lost & found department.
For items lost in the terminal, contact Lost & Found office at (512) 530-7600, or e-mail for more information:  airportinfo@austintexas.gov.

There is a postal box and stamp dispenser on the Concourse Level.

Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly