Austin Bergstrom (AUS) Airport

Guest Services and Help

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General Information
(24-hours a day)
(512)530-ABIA

Airport Police
(24-hour number) (512)530-COPS
Report a Crime: (512)530-TIPS
Lost and Found: (512)530-7600

Airport Paging
(24-hour number)
(512)530-PAGE

Airport Parking Information
(24-hour number)
(512)530-ABIA (2242)
Austin-Bergstrom International Airport has International gate located in concourse level with Federal Inspection Service area for processing international arrivals.
Lost and found located near to the Baggage Claim. (512)530-7600
There is a postal box and stamp dispenser located on the Concourse Level.
Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly
Services for Travelers with Disabilities
Austin-Bergstrom International Airport (ABIA) meets the requirements of the Americans with Disabilities Act (ADA). These requirements include accessible elevators, water fountains, restroom facilities, ticket counters, tables, airport directories lowered for wheelchair access, and signs with raised lettering and Braille.
If any passengers or someone else know has a disability, the following information may be useful in making a trip through this airport. Travelers with disabilities can get immediate assistance by call (512) 530-2242 at this number.
airport shuttles services are accessible to assist passengers with a mobility impairment from remote parking to the airport terminal.
Wheelchair service is also available to passengers.
Escorts facilities are also available for those passengers who need assistance getting through the airport (for example, persons with visual or mobility impairments). Escorts may be requested from airline representatives at the airport.
Phones with TTY service are available throughout the concourse and baggage claim. For disabled travelers requiring immediate assistance, call at this number (512) 530-6356.
(24-hours a day)
(512)530-ABIA

Airport Paging
(24-hour number)
(512)530-PAGE

Travelers with disability
(512) 530-6356