Austin Straubel (GRB) Airport

Guest Services and Help

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Austin Straubel Airport's Services, listed in alphabetical order:

Banking Services: An ATM Machine is located on the first floor in the Communications Center.

Business Centers: Located on the second floor of the terminal and in Concourse A and Concourse B, the centers contain desks, chairs and telephones with data ports for computer connection. There are two means of Internet access while in the terminal, both are free of charge: wireless or a dial up connection using a toll free telephone or local number.

Facilities for Persons with Disabilities: Restrooms compatible for physically handicapped persons are located on the main and upper levels of the terminal building. Wheelchairs are available from the airlines.

Internet / WiFi: Free Wireless Internet access is available throughout the Terminal building. The free wireless network is not encrypted and is unsecure. Passengers and tenants are responsible for their own security precautions when accessing sensitive data over the airport network.

Lost and Found: Lost baggage should be reported to the airline on which you arrived. For any other lost and found items, check with Airport Administration.

Lounges and Work Stations: In case your flight is delayed for several hours, inquire as to the use of a VIP lounge - some airlinesl charge $20 or $30 for a one-time use. Austin Straubel International Airport offers the Skybox Lounges for a daily fee of $10. There you find a quiet work environment, computer data ports and wireless internet access, as well as complimentary refreshments, a lounge area and television.

Luggage Carts: SMARTE CARTE rental carts are located on the main floor of the terminal building, in baggage claim under the canopy outside the lobby entrance, and in the rental car ready lot.

Paging: If you need to have an individual or group paged, contact the individual's airline.

Security: Federal laws prohibit conveying false information about destroying, hijacking or carrying weapons into an aircraft. Making remarks about bombs, guns or hijacking can result in SERIOUS PENALTIES of up to $11,000 in fines and 20 years in prison. At the very least, the traveler can be searched and prevented from boarding the aircraft which may result in delay or missed flight, or prosecution.
GRB Airport’s Lost and Found is located in the Airport Administration office on 2nd floor of the terminal building. You may contact Airport Administration at 920-498-4800 between the hours of 8:00 a.m. and 4:30 p.m. or email bc_airport@co.brown.wi.us
Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly