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Baltimore Marshall (BWI) Airport |
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- BWI Airport Contact
7062 Friendship Rd
Baltimore, MD 21240
United States
Phone: 4108597111
Email: maacommcenter@bwiairport.com
Website for Baltimore Marshall Airport: http://www.bwiairport.com
- BWI Airport Overview
Baltimore/Washington Marshall International Airport (BWI), about 10 miles outside of Baltimore, is surrounded by highways I-695, 295, 100, I-97, and I-195 (directly into the terminal). It is located between Baltimore and Washington, D.C., and serves both metropolitan areas. In early 2007 the name Thurgood Marshall was added to the name of the airport in honor of its native son, the Hon. Thurgood Marshall, who served on the Supreme Court from 1967 - 1991 and was the first African-American elevated to such post.
14 major airlines, plus commuter and charter airlines, serve BWI airport with domestic and overseas destinations. As a low-cost alternative to other airports in the region, the number of passengers using Baltimore airport has dramatically increased, putting a strain on existing terminal, roadway and parking facilities and necessitating constant upkeep. One recent addition is a free cell phone lot where people picking up passengers can park until they are called by the passenger instead of repeatedly circling BWI airport.
If you have time, check out the Youth Art Gallery located in the Children's Play Area and featuring student work grades 6-8.
Baltimore/Washington International is also proud to serve US troops with a 5,000 square foot USO facility - the International Gateway Lounge - at the Lower Level, International Pier, Beside Baggage Claim 14 . open from 6 am - 10 pm daily.
Baltimore-Washington airport has a foot or bike scenic trail that loops around the airport. The trail includes the Thomas A Dixon Jr. Aircraft Observation Area where you can view planes landing and taking off from BWI Airport.
- Baggage Carts / Skycap at Baltimore Marshall BWI Airport
Baggage carts and skycap service are available throughout the airport.
For Skycap Service, please call 410-850-7674.
- Baggage Claim at Baltimore Marshall BWI Airport
Baggage claim is located on the lower level of the terminal across from the parking garage.
- Banking / ATM Services at Baltimore Marshall BWI Airport
ATM - Food Court: Next to Godiva Chocolatier
ATM - Food Court: Next to Sunglass Hut
ATM - Concourse A: Past Gate A-9
ATM - Concourse B: Between Gates B-8 and B-10
ATM - Concourse C: Past Bayside Landing
ATM - Concourse D: Between Brookstone and Talie; and next to Candy Express
ATM - Main Terminal, Lower Level: Near A, Between C and D, Near D, Between Concourses D and E
ATM - Main Terminal, Upper Level: ATM Machines - Near Concourses A, B, C and D
- Currency Exchange at Baltimore Marshall BWI Airport
Currency exchange services are available at BWI Airport with The Change Group at the ticket counter between US Airways and Continental Airlines and in the International Terminal, Concourse E on the lower level. Tel: 410-850-5402.
- Business Services at Baltimore Marshall BWI Airport
The BWI Marshall Conference Room rents for $31/hr, subject to change during review of available lease space within the terminal building. For more information on reserving the BWI Marshall Conference Room, call 410-859-7661.
The Banquet Room accommodates 33 persons; the Meeting Room 72 and the Classroom 25.
The BWI Marshall Friendship Center (Room ST211) is located in the rear corridor between Concourses B and C on the upper level of the terminal. The room may be used for conferences, receptions, presentations and other meeting and training functions. It include tables, chairs, coat racks, flags and a lectern. No audio/visual equipment is provided by the airport. For more information on rental availability or reservation contact the Assistant Manager, Division of Terminal and Landside Operations at 410-859-7465. Fees:
$200 per hour; $800 - half day (4 hours); $1,500 - full day (8 hours).
For Special Events (Party/Retirement/Banquet/Wedding/etc.) for up to 157 persons - Fees:
$400 - 2 hours (including setup); $1,000 - 5 hours (1 hour setup, 4 hour event).
Parking and Directions:
Park on levels 5 or 6 in the Hourly Garage located in front of the Airport Terminal. Parking fees are not included as part of the conference room rental.
Park towards the left side of the garage, and take the Elevator for the Concourse D Skywalk to Level 6. Level 6 is the top level of the garage and offers enclosed climate controlled pedestrian moving walkways (Skywalks), leading into the terminal. When exiting the elevator, proceed to the right and take the Skywalk towards Concourse D. At the end of the Skywalk, take the escalator, stairs or elevator marked UL (Upper Level - Departures).
Walk towards the Concourse D screening checkpoint. The BWI Conference Room (NTE-247) is located in the rear corridor of the Concourse D/E connector near the Airport Meditation Room.
If you have any problems while in the Airport, stop by any of the Airport’s Information Desks located before the entrance to Concourses B, C and D, or pick up any white courtesy phone and dial 7661 for Customer Service, or dial “0” for the Airport’s Communication Center.
- Concourses at Baltimore Marshall BWI Airport
There are four Concourses (B, C, D, E) plus the Main Terminal (A).
- Emergency / Medical Services at Baltimore Marshall BWI Airport
In an emergency, dial 911 or contact Aiport Police & Emergency at 410-859-7040.
- Flight Information Monitors at Baltimore Marshall BWI Airport
Flight Information Monitors
Flight Information monitors are located throughout the terminal and concourses.
- Interfaith Chapel / Religious Options at Baltimore Marshall BWI Airport
BWI Marshall Airport offers travelers a meditation room between Councourses D & E on the upper level.
- International Travelers at Baltimore Marshall BWI Airport
International arrivals are on the lower level near the light rail.
- Internet Access at Baltimore Marshall BWI Airport
A high-speed Wi-Fi network is available in all secure areas, including the Observation Gallery. Travelers can purchase either a daily or monthly plan from Boingo Wireless for their internet access services.
- Lost & Found at Baltimore Marshall BWI Airport
Lost & found items can be retrieved either at your airline’s Lost & Found office, the BWI Marshall Lost & Found Office located between Concourse B&C/Upper Level, or the Transportation Security Administration (TSA) Lost & Found office. Please contact your airline directly to find out their lost & found phone number. To contact BWI Marshall Lost & Found, please call 410-859-7387 or e-mail maalostandfound@bwiairport.com.
Lost baggage is the responsibility of each airline. Please call you airline for further information.
- Mail Center / U.S. Post Office at Baltimore Marshall BWI Airport
Postal Boxes - Near Concourses A, B, C, D and E
UPS and FedEx Drop-Offs - Near Concourse C
- Main Terminal / Concourses at Baltimore Marshall BWI Airport
There are four Concourses (B, C, D, E) plus the Main Terminal (A).
- People With Special Needs / Persons With Disabilities at Baltimore Marshall BWI Airport
TDD Phones for the Hearing Impaired:
Public telephones with TDD devices throughout the airport. TDD phones are also at the Concourse C Information desk and the Welcome Center desk.
Visual Paging for the Hearing Impaired
Visual paging monitors are at the lower and upper levels at all concourses. Contact Communications at 410-859-7111 or toll-free 1-800-I-FLY-BWI to display a message. The message will be displayed on the screens for the hearing impaired passengers.
Lift-Equipped Buses
Shuttle service to parking lots and railroad station can be provided by lift-equipped buses. Notify the shuttle bus operator, First Transit (410-684-3346), to request a wheelchair accessible shuttle bus. It takes a few minutes to send a this type of bus.
Unisex Bathrooms
Bathrooms especially equipped for people with disabilities and to use them with/without attendant. Before security, there is only one unisex bathroom, located behind the Concourse D ticket counters.
Wheelchair Service
Wheelchairs can be obtained with or without a skycap by contacting one of the skycaps or an agent. Call 410-859-7111 or toll-free 1-800-I-FLY-BWI and have them page a skycap with a wheelchair from the traveler's airline.
Parking
Handicapped parking is available in all BWI Parking Facilities.
- Pets / Animals at Baltimore Marshall BWI Airport
Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:
Tips for Traveling with Pets:
· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly
- Restrooms at Baltimore Marshall BWI Airport
Restrooms are conveniently located throughout the terminal and concourses.
- Security at Baltimore Marshall BWI Airport
Security
3-1-1 for carry-ons = 3 ounce bottle or less (by volume) ; 1 quart-sized, clear, plastic, zip-top bag; 1 bag per passenger placed in screening bin. One-quart bag per person limits the total liquid volume each traveler can bring. 3 oz. container size is a security measure.
Consolidate bottles into one bag and X-ray separately to speed screening.
Be prepared. Each time TSA searches a carry-on it slows down the line. Practicing 3-1-1 will ensure a faster and easier checkpoint experience.
3-1-1 is for short trips. If in doubt, put your liquids in checked luggage.
Declare larger liquids. Medications, baby formula and food, breast milk, and juice are allowed in reasonable quantities exceeding three ounces and are not required to be in the zip-top bag. Declare these items for inspection at the checkpoint.
Come early and be patient. Heavy travel volumes and the enhanced security process may mean longer lines at security checkpoints.
TSA working with our partners. TSA works with airlines and airports to anticipate peak traffic and be ready for the traveling public.
TSA Inquiries 866-289-9673 or http://www.tsa.gov or visit http//www.ifly.com/airport-security
Visas, Immigration, and Customs Information
For detailed information on visa requirements, immigration, and customs, contact the consulate that relates to your destination. For official US immigration and customs information: http://customs.ustreas.gov/xp/cgov/travel.
- Smoking at Baltimore Marshall BWI Airport
Effective January 1, 2008, the designated smoking areas will be on the outer curb (center island) of the upper and lower levels of the terminal. Smoking is prohibited on the inner curb of the upper and lower levels and all other areas of the terminal.
- Travelers Assistance at Baltimore Marshall BWI Airport
Travelers Assistance - see "Guest Services"
ADA Services- see "Persons With Disabilities"
- Telephones at Baltimore Marshall BWI Airport
To Contact BWI Airport:
Maryland Aviation Administration
Third Floor, Terminal Building
P.O. Box 8766
BWI Airport, MD 21240-0766
(1-800-435-9294)
Useful Phone Numbers
Information-Paging 1-800-435-9294
Baltimore Area 410-859-7111
Washington Area 301-261-1000
TTY/TDD 410-859-7227
BWI Amtrak/MARC Station 410-859-6167
Duty-Free Shop 410-859-1236
Foreign Language Assistance 410-859-7111
General Aviation Terminal 410-859-8393
Insurance/Currency Exchange 410-859-4466
Lost and Found 410-859-7387
Parking 1-800- GO TO BWI (1-800-468-6294)
Police 410-859-7040
Signature Flight Support 410-859-4000
Skycaps 410-850-7674
TSA Lost and Found 410-303-7305
TSA Inquiries 866-289-9673
United Red Carpet Club 410-859-2631
US Airways Club, Pier D (Gate 22) 410-993-4033
USO International Gateway Lounge 410-859-4425
- Guest Services at Baltimore Marshall BWI Airport
BWI Customer Service Center
Located on the upper level of the terminal near Concourse D, behind the AirTran ticket counter. Open 9 am to 5 pm, Mo-Fri. Tel: 410-859-7992.
BWI Passenger Information
The customer service desks are located on the upper level ticketing area before Concourses A, B, C, and D; and on the lower-level in the International Concourse arrivals area. Because the customer service desks are staffed by Pathfinder Volunteers, hours at each desk may vary. Staffing priority is given to the Concourse D desk and is usually staffed daily from 5 am to 9 pm. For assistance to be directed to other services call 410-859-7736, or use a white courtesy phone, located throughout the terminal,
The Maryland Office of Tourism
Staffed at three desks on the lower level of the terminal at Concourse A (across from baggage claim #3); Concourse C (between baggage #9 and 10) and Concourse D (across from baggage #13-14). Open daily from 8:30 am - 6:00 pm. Visitors can obtain information such as:
-In-airport directions and information
-Maps and brochures to travelers on Maryland/Washington, DC and the surrounding region
-Assistance with itineraries and visitor lodging requests within Maryland, Washington DC, and BWI area (Hotel Reservations)
-Directions on public transit for Baltimore and Washington Metro areas
-Assistance on various public transportation alternatives from BWI
-Driving directions to destinations in the Baltimore Washington Metro Areas and throughout the Eastern United States
BWI Pathfinder Volunteers
The Pathfinders are a group of 100+ mostly retired or semi-retired persons with various professional careers in aviation, government, and the private sector, who love aviation, have a desire to assist our military personnel, and provide face-to-face, first class Customer Service to all visitors. Some of the events at BWI the Pathfinders participated in:
Annual Strawberry Festival, at the Benson Hammond House
Assisting War World II “Honor Flight” Veterans
Annual Johns Hopkins Children’s Center Fantasy Flight to the North Pole
U.S. Military Holiday Soldiers returning home for the Holidays
British Troop Movement
Operation Welcome Home
Paging Someone
BWI Airport staff is available to page someone for you whether you are in the terminal or calling from another location. If you are in the terminal use the courtesy phone and dial ‘0’.
USO International Gateway Lounge
Located on the lower level, International Pier, Beside Baggage Claim 14 - Tel. 410-859-4425 - open 6 am - 10 pm daily.
This lounge is designed for Military Personnel and their families. Please ask BMI's volunteers to direct you there.
The Technology center with free Internet access can be accessed from USO located on the lower level between Concourse D and E, beside baggage claim 11. 9:00 AM - 10:00 PM. USO is providing this facility only to special passengers such as active-duty military personnel, National Guard reservists, military retirees, merchant marines, and their dependents.
Courtesy Phones are located through the BWI Terminal. If you are calling from another location, please call 410-859-7111 or 1-800-435-9294 and follow the automated instructions to speak with an airport representative.
Need to see information on another airport facility? Be sure to visit the iFly Airport Search page to select another airport and get details such as flight status and flight tracking, terminal maps, terminal services (food, bars, and shops), security wait times, weather, airport delays, destinations served and much more.
