• BWI Airport Contact
  7062 Friendship Rd
  Baltimore, MD 21240
  Phone: (410)-859-7111
  Email: maacommcenter@bwiairport.com
  Website for Baltimore Marshall Airport: http://www.bwiairport.com/
  
  

• BWI Airport Overview
  Baltimore Marshall International Airport (BWI), located between Baltimore and Washington, D.C., serves both metropolitan areas. The airport’s leading airline is Southwest with over 45 percent of all flights, but 26 other commercial airlines also offer flights for a total of 63 nonstop domestic destinations and 6 airlines are operated from here to provide 10 nonstop international destinations. There are 33 commercial airlines services served from BWI airport and 19 commuter, charter, and cargo airlines. As a low-cost alternative to other airports in the region, Baltimore airport usage has dramatically increased in recent years putting a strain on existing terminal, roadway and parking facilities. One recent addition is a free cell phone lot where people picking up passengers can park until they are called by the passenger instead of repeatedly circling BWI Marshall airport. Baltimore airport does promote circling of a different type on foot or bike on a 12.5 scenic trail that loops around the airport. The trail includes the Thomas A Dixon Jr. Aircraft Observation Area where you can view planes landing and taking off from Baltimore Airport BWI.

• Baggage Carts / Skycap
  Baggage carts and skycap service are available throughout the airport. For Skycap Service, please call 410-850-7674. For more information, please contact 1-800-I FLY BWI (1-800-435-9294).

• Baggage Claim
  Baggage claim is located on the lower level of the terminal across from the parking garage.

• Banking / ATM Services
  ATMs are located throughout the terminal and concourses. Travelex Currency Exchange services are available at BWI Airport. They are located on the upper level of the terminal in front of Pier C, the upper level of the terminal in the International Pier, and on the lower level of the International Pier. For more information please call 410-850-0237.

• Business Services
  Airline clubs are available in concourse D and E.

• Concourses
  There are four Concourses (B, C, D, E) plus the Main Terminal (A).

• Emergency / Medical Services
  In an emergency, dial 911 or contact Aiport Police & Emergency at 410-859-7040.

• Flight Information Monitors
  Flight Information Monitors
  Flight Information monitors are located throughout the terminal and concourses.

• International Travelers
  International arrivals are on the lower level near the light rail.

• Internet Access
  Technology center with free Internet access can be accessed in the USO which is located on the lower level between Concourse D and E, beside baggage claim 11. The hours of operation from 9:00 AM - 10:00 PM.

• Lost & Found
  Lost & found items can be retrieved either at your airline’s lost & found office or at the BWI Airport Lost & Found Office. Please contact your airline directly to find out their lost & found phone number. To contact BWI Airport Lost & Found, please call 410-859-7387 or mailto: maalostandfound@bwiairport.com.The BWI Airport Lost & Found Office is located on the lower level of the terminal below the escalators at Pier C.

• Main Terminal / Concourses
  There are four Concourses (B, C, D, E) plus the Main Terminal (A).

• Meeting / Conference Rooms
  Meeting space available at BWI Airport. Please call CK’s Restaurant/Catering and Conference Room Reservations at 410-691-2515 or Friendship Centre at 410-859-7833 for information.

• People With Special Needs / Persons With Disabilities
  TDD Phones for the Hearing Impaired:
  There are public telephones equipped with TDD devices throughout the airport. Direct passengers to these machines first when a TDD is requested. There are also TDD phones at Pier C Information desk and the Welcome Center desk. They are kept in the drawer and should be taken out to use when a customer requests the use of one. The machine is placed on the counter, the plug goes into the outlet and the wall, and then the receiver from our phone is placed onto the TDD machine.
  
  Visual Paging for the Hearing Impaired:
  Visual paging monitors are available at the lower and upper levels at all Piers. Contact Communications to display a message. The message will be displayed on the screens for the hearing impaired passengers.
  
  Lift-Equipped Buses:
  All of the shuttle service to the parking lots and to the railroad station can be provided by lift-equipped buses. Call Globe Ground North America (Operator of the shuttle bus service) at 410-684-3346 to request a wheelchair accessible shuttle bus. It usually takes a few minutes for them to send a specially requested bus.
  
  Unisex Bathrooms:
  These bathrooms are especially equipped for people with disabilities. It is possible for a person with a disability to use them with or without an attendant. They are especially useful if a person with a disability is traveling with an attendant of a different sex as the room may be used by one person/group at a time. The only unisex bathroom before security is located behind the pier D ticket counters.
  
  Wheelchair Service:
  Wheelchairs can be obtained with or without a skycap by contacting one of the skycaps or an agent. You can call communications and have them page a skycap with a wheelchair from the traveler's airline.
  
  Parking:
  Handicapped parking is available in all BWI Parking Facilities.

• Restrooms
  Restrooms are conveniently located throughout the terminal and concourses.

• Security
  Security
  Keeping a few security tips in mind will make your trip far more relaxing and hassle-free. Check in about one and a half hours before your flight’s scheduled departure time. If you are going out of the country, make it two hours ahead. And, remember, only ticketed passengers are permitted in the gate areas. If you are meeting someone at BWI airport, arrange to meet them at the baggage claim point on the lower level. And, to save yourself the embarrassment and loss of personal effects, don’t forget penknives, fingernail files, scissors and other sharp objects will not be permitted to pass through the security checkpoints.
  
  A government issued, photo ID is required to receive your boarding pass. For additional information, please contact your airline. Due to the Transportation Security Administration (TSA) security measures, only ticketed passengers or authorized personnel are allowed through security checkpoints. Special arrangements can be made with your airline for accompanying children or others needing assistance to the gate.
  
  TSA Inquiries 866-289-9673 or http://www.tsa.gov

• Smoking
  There are several designated smoking areas at BWI Airport. All designated smoking areas are located outside of the security checkpoints. Designated smoking areas include CK’s Restaurant (Located in between Pier B & C). Smoking is prohibited in all other areas at BWI Airport.

• Travelers Assistance
  Useful Phone Numbers:
  BWI Information and Paging 1-800-I FLY BWI (1-800-435-9294)
  Baltimore Area 410-859-7111
  Washington Area 301-261-1000
  TTY/TDD 410-859-7227

• Guest Services
  Airport Guest Services, Airport Information and Travelers Assistance
  We have staff available to page someone for you whether you are in the terminal or calling from another location. If you are in the terminal you can simply pick up a Courtesy Phone and dial ‘0’. Courtesy Phones are located through the BWI Terminal. If you are calling from another location, please call 410-859-7111 or 1-800-435-9294 and follow the automated instructions to speak with an airport representative.
  
  Contact Us
  Maryland Aviation Administration
  Third Floor, Terminal Building
  P.O. Box 8766
  BWI Airport, MD 21240-0766
  (1-800-435-9294)
  
  Useful Phone Numbers
  Information-Paging 1-800-435-9294
  Baltimore Area 410-859-7111
  Washington Area 301-261-1000
  TTY/TDD 410-859-7227
  BWI Amtrak/MARC Station 410-859-6167
  Duty-Free Shop 410-859-1236
  Foreign Language Assistance 410-859-7111
  General Aviation Terminal 410-859-8393
  Insurance/Currency Exchange 410-859-4466
  Lost and Found 410-859-7387
  Parking 1-800- GO TO BWI (1-800-468-6294)
  Police 410-859-7040
  Signature Flight Support 410-859-4000
  Skycaps 410-850-7674
  TSA Lost and Found 410-303-7305
  TSA Inquiries 866-289-9673
  United Red Carpet Club 410-859-2631
  US Airways Club, Pier D (Gate 22) 410-993-4033
  USO International Gateway Lounge 410-859-4425

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