AENA INFORMATION DESKS Thee are nine information desks, all manned by "Green Jackets", plus three mobile information points in the check-in lobbies in Terminal A, Terminal B and the Intermodal Terminal. Open: in the lobbies of Terminals A & B year-round, 24/7; all others 6:30am-10:30pm. For information call 902 404 704, or e-mail: bcninfofi@aena.es

VIP lounges are located at post-security at:
Terminal A: The Salvador Dalí lounge (managed by Aena).
Terminal B: The Gaudí (Iberia), L’espace (Air France) lounges, and the Spanair and Canudas VIP lounge (managed by Aena);
Terminal C: The Air Shuttle (Iberia) lounge;

Airline Assistance
While AEna desks assist travelers of any airline, Flight Care and Ground Force assist travelers using certain airlines. Iberia and Spainair maintain separate desks. See details under "International Arrivals".

Travel Agents and Tour Operators:
Their offices are located in the lobbies of both Terminals A and B.

Children's Play Area
Located in both Terminals A and B, ground floor.

Flight Connections. Information for passengers landing at the airport and catching connecting flights:

1. Aena desks: at Terminal B, ground floor--two desks are next to modules 2 and 3 are staffed by Aena greenjackets, who give general information to passengers of any airline.

Flightcare desks: Two information desks are located at Terminals A & B, ground floor, post-security (between modules 2 and 3 and in module 4) and serve those passengers traveling with airlines subscribing to Flightcare: Aeroméxico, Air Berlin, Avianca, Blue Air, Brussels Airlines, Bulgaria Airlines, Czech Airlines, Delta Airlines, Easyjet, FlyGlobespan, FlyMe, Iberworld, Israir, Jet2.com, LOT, Singapore Airlines, Smartwings, Syrian Arab Airlines, Transavia, US Airways, Wind Jet. Tel: 932 983 532

Groundforce desks: Two information desks are located at Terminals A & B, ground floor, post-security (between modules 2 and 3 and in module 4) and serve those passengers traveling with airlines subscribing to Groundforce: Air Europa, Air Malta, Alitalia, Arkia Airlines, Atlas Jet, Continental Airlines, El Al, Luxair, Meridiana, MyAir, Royal Alia Jordanian). Tel: 932 984 926

Airlines information desks:
1. IBERIA - at Terminal B, ground floor, post-security (next to module 2) for passenger traveling with this airline or other airlines assisted by Iberia (Air Algerie, Avianca, Clickair, El Al, Egyptair, Monarch, Thomsonfly).

2. SPANAIR - There are two desks, at Terminals A & B, ground floor, post-security (in modules 3 and 4) serving Spanair's passengers.

Call Barcelona airport Lost Property service at phone number 932 596 440.
Opening collection times is every day(  from 7:00 am to 11:00 pm)
. The office is located on P0 in T1. For objects left on aircraft, please contact the airline's offices.

Pets that fly with passengers may be accepted as baggage, paying the corresponding fare, if applicable, irrespective of the baggage allowance which the passenger has a right to. As a general rule, these animals must be checked-in and stowed in the cargo hold, where they will be placed in a carrier or container which can be acquired in some airlines. In the correct conditions, they can sometimes travel with their owners in the passenger cabin, provided that the passenger, in addition to the previous requirements, takes responsibility for their care and transport during the flight, without being a nuisance for neighbouring passengers. For this, the maximum measurements of their carrier and the conditions of maximum weight allowed of the animal with its carrier or cage, applied by the airline must be respected, which can be previously checked. Bear in mind that airlines can limit the number of pets travelling in the cabin and may not allow those animals in the cabin which, due to their characteristics, bad smell, etc. may be a nuisance for other passengers and the crew. It is important that when you make the booking or buy the ticket, whether in the airline or travel agency, you notify your intention of carrying a pet on board and find out the specific conditions for their transport (identification documentation, vaccination, microchip, etc.). Guide dog Dogs trained as guide dogs, which accompany an individual passenger, can travel in the cabin, unless national regulations or those of the airlines prevent this. No amount should be paid for their transport, either in the cabin or in the hold. No formalities are necessary in this case, it should just be equipped with muzzle, collar and lead. If the dog flies in the cabin, it will travel beside the passenger in the place assigned by the crew.

Smoking is not allowed in any of BCN's terminals.