Guest Services at Birmingham-UK BHX Airport

1. Sky Zone at the North Pier near gate 4 offers a free interactive play area.
2. Aircraft Viewing Area with picnic benches & view of runway is at Carpark 5 (first 15 mins free).
3. Passenger of Thomson, First Choice & Falcon may drop off their bags a day before departure at the Thomson check-in desk between noon and 10pm.
4. A designated smoking area is in the Departure lounge.

Lost & Found at Birmingham-UK BHX Airport

For items lost at the check-in counter, at the departure gate area or onboard the airplane, contact your airline.
For missing baggage - email giving  as much details of the missing bag as possible to:

If you lost an item inside the passenger terminal of BHX Airport, go to the Lost Property Office on level one of the terminal - or call 0121 767 7987 or email:

Pets / Animals at Birmingham-UK BHX Airport

Birmingham International Airport accept registered assistance dogs if travelling on approved airlines and routes. Please contact the OCS helpdesk if assistance is required.

Smoking at Birmingham-UK BHX Airport

Smoking is not allowed at BHX Airport.

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