Hartford Bradley (BDL) Airport

Guest Services and Help

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BDL Airport Visitor Information
Information Booth & Paging Service Terminal A, pre-security
- Upper ticketing level (860) 292-2075
- Lower baggage level (860) 292-2056

BDL Airport Services:
10 Minute Manicure, Terminal A, Food Court, post-security
American Audio Visual, at Sheraton Hotel Hotel Lobby, pre-security
Free WiFi service in Terminals A and B
Shoe Shine, Terminal A, Concourses C & E, post-security
Restaurants & Lounges - see "Shops"
Gift Shops - see "Shops"
U.S. Dept. of Agriculture (860) 627-3137
U.S. Customs and Border Protection (860) 292-1314
(8:30 AM - 5 PM)
For questions regarding U.S. Immigration, please contact U.S. Customs and Border Protection at the above-referenced number.


Lost and found
Lost items which are found in the terminals and concourses are forwarded to State Police at Bradley. Call Troop W at 888-495-8213 or (860) 292-7400

Call TSA at (860) 804-4118 for items lost or left at security check points.
Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly
Smoking is not permitted inside the terminals.
Information Center & Paging is located in Terminal A. Call (860) 292-2056 or (860) 292-2075 for more information. See also "Persons with Disability".