Visitor Information Center:
Domestic Terminal: on level 1 (operated by Southern Queensland Tourism) provides booking services for accommodation and tickets for transfers including coach, rail and limousine, tour bookings and theme park tickets and passes.
International Terminal: on level 2 Arrivals (same service)

Airport Ambassadors:
--a dedicated group of volunteers who donate their time assisting passengers & visitors to both the Domestic and International Terminals and thereby making their visit to the Airport a pleasant one.. At the International Terminal they can be found at Levels 2 and 4, taking time to talk to and assist people by providing information about airport services, helping with ground transport, suggesting local attractions for visitors, and assistance wherever possible. They are also taking on a customer service role in the Customs Hall. Other Ambassadors operate the Visitor Information Desk at the Domestic Terminal.

Airline Ticket Desks
Qantas and Air New Zealand Sales/Service desks are located in the International Terminal, Level 4. Tickets are also available at the Flight Center on Level 4.

Airport Management
The Brisbane Airport Corporation Terminal Management office is located in the International Terminal - Mezzanine Offices - on Level 3. Tel: +61 7 3406 3066 Fax: +61 7 3406 3070.

Airline Lounges:
Domestic Terminal: Airline lounges are accessed from the level 2 Departures Lounge - inquire at check-in for the location of your lounge.
International Terminal: Airline lounges are accessed from the level 3 Departures Lounge.

Lockers
There are no lockers available at Brisbane Airport. You may want to contact your Airline for alternative arrangements. The nearest locker facilities to Brisbane Airport are at: Roma Street and Central Station in the City - Tel: 3236 2020; toll-free call: 1800 632 640.
Additional arrangements can be made with Store A Bag who will pickup luggage from the airport for storage at Roma Street Station. Tel: (08 3503 8538: toll-free call 1800 632 640.

Baby-Changing Facilities
- Baby Change Rooms have change tables, bottle warmers & microwaves. Location: Terminal 2: at pre-security Departures Level 4 next to bathrooms; in the Departures Lounge Level 3 next to bathrooms; and at Arrivals Level 2 next to bathrooms. Terminal 1: at check-in areas on level 1; in the Departures Lounge on level 2

Public Telephones:
TriTel operate the public pay phones in the common user section of the Domestic Terminal and in the International Terminal and accept all Australian coins, credit cards, Tritel Smart phone cards or "Free to Caller" calls (including 1800 numbers).
Phone cards can be purchased from Newslink located in the Domestic Terminal on level 2 or from most AMP, Centro and Westfield Shopping Centers. They can also be purchase in the International Terminal from News Travels located on L3 & L4, Southern Queensland Tourism on L2, or from most AMP, Centro and Westfield Shopping Centers.

Tourist Refund Scheme (TRS)
You can claim a refund of the goods and services tax (GST) and wine equilization tax (WET) that you pay on products you buy in Australia. However, the refund only applies to products you take with you on the airplane when departing Australia. The TRS office is located in the International Terminal, level 3 in the Departures Lounge. For more information, visit the Australian Customs Service website.

SmartGate affords eligible Australian and New Zealand travellers arriving into Australia’s international airports the option to self-process through passport control. It uses the data in the ePassport and face recognition technology to undertake the customs and immigration checks.

Customs
The Custom's inquiry desk is located in the International Terminal, on Level 1. Note: all baggage being brought into Australia is subject to screening by Australian Customs and the Australian Quarantine & Inspection Service for prohibited goods. For more information visit the Australian Customs Service website.

Domestic Connections

For domestic transfers using Qantas or Virgin, a domestic check-in desk is located in the International Terminal's Arrivals Hall on Level 2 after Customs processing. Airtrain shuttles between the International and Domestic terminals.

Duty-Free Shopping - Arriving International passengers can buy a range of duty-free goods for use or consumption within Australia. Consult your shop attendant for details.

You can find the Lost & Found Office located in:
+ The Visitors Information Desk located ( Level 2) of the International Terminal
   Phone: +61 7 3406 3190 .
+ The Domestic Terminal :
    - Qantas Terminal +61 7 3867 3264
    - Virgin Blue Terminal +61 7 3114 8150
    -  Jetstar  +61 7 3305 9233.

Pets are not allowed at the airport unless they are working dogs or are in a safe kennel. Contact your airline as to their specific requirements. If you plan to travel with your pet to another country, contact your destination country's embassy as to their regulations concerning documentation and shot requirements.

There are no smoking areas within the Brisbane Airport International and Domestic Terminal buildings.   As per the final changes to the Queensland Government anti-smoking laws, which took effect on 1 July 2006, smoking is allowed outside the entrance to the terminal buildings when standing more than 4 metres from an entrance.   A smoking balcony is located on Level 3 of the International Terminal after security.