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Brisbane Airport (BNE) Guest Services and Help

Lost & Found at Brisbane BNE Airport

If you lost an item at the gate area or onboard your airplane, contact your airline's 800 number. 

For items lost in the International Terminal of BNE Airport  - contact the Visitors Information Desk on Level 2;  tel.: +61 7 3406 3190 or e-mail enquiries@southernqueensland.com.au.
For items lost in the Domestic Terminal, in the common user area, call +61 7 3305 9233, or
(a) Qantas Terminal - tel. +61 7 3867 3264; 
(b) Virgin Blue Terminal - tel. +61 7 3114 8150; or 
(c) Jetstar - tel.+61 7 3336 1753 (in-flights only)
For items lost in cabs, call:  Black & White Cabs: +61 7 3860 1821;Yellow Cabs: 1300 131 924
For items lost at  Staff/Village / T Bus, call+61 7 3406 3190

Pets / Animals at Brisbane BNE Airport

Pets are not allowed at the airport unless they are working dogs or are in a safe kennel. Contact your airline as to their specific requirements. If you plan to travel with your pet to another country, contact your destination country's embassy as to their regulations concerning documentation and shot requirements.

Smoking at Brisbane BNE Airport

There are no smoking areas within the Brisbane Airport International and Domestic Terminal buildings.   As per the final changes to the Queensland Government anti-smoking laws, which took effect on 1 July 2006, smoking is allowed outside the entrance to the terminal buildings when standing more than 4 metres from an entrance.   A smoking balcony is located on Level 3 of the International Terminal after security.




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