Brussels Airport (BRU) Guest Services and Help

For items lost at the check-in counter, at the departure gate area or onboard the airplane, contact your airline.

For lost or damaged baggage, contact Aviapartner at +32 2 723 0707 or visit aviapartner.aero.

For items lost inside the passenger terminal, go to the nearest Information Counter, or call Lost & Found Service at tel. +32 2 753 77 53

Pets
Animals up to 5 kg (travel cage included) can travel in the cabin provided they are carried in an approved cage. Larger animals may travel as registered baggage. The number of animals on board is limited. Always check with your airline.

Guide dogs for the blind and assistance dogs are allowed at the airport. They are also allowed on board if the airline was notified in advance. For some animals a certificate is needed. Check with your veterinarian.

Smoking is not permitted within Brussel's Air Terminal.