Brussels (BRU) Airport

Guest Services and Help

 Change Airport

The Information Desk is centrally located on level 3 in the departure hall. Its staff will gladly answer any questions about the airport facilities, or direct you to tour operators and airlines. Open Mo-Sun, 6am-9pm.

Below listed are Services provided by Brussels Airport which are not listed under this site's individual headings: 1. Airline--Fast Lane; 2. Babies & Small Children (baby carriage; unaccompanied chilren); 3. Baggage Lockers; 4. Baggage Wrapping; 5. Hairdresser/Beauty Parlor; 6. Travel Agency; 7. Welcome Services.

1. Airline - Fast Lane - The following Airline passengers can use Fast Lane:
American Airline- business (local passengers)
Brussels Airline- b flex, business platinum card holders (ask for a label at ticketing or check-in desk when flying on a b light ticket)
Tap Portugal - business, Victoria Gold, Economy Plus (get a label at ticketing counter TAP or check-in desk)
Scandinavian Airlines- business, Economy Extra, Eurobonusgold (get a label at ticketing counter SAS at Brussels Airport)
Jet Airways - business and first class passengers
fly VLM - business and encore travellers
US Airways - envoy class
ADRIA - business class
Pegase -passengers receive a voucher with a bar code when they collect their present at the Thomas Cook desk
Jetair - VIP passengers have access to the Fast Lane with the bar code on their boarding pass.
Austrian Airlines- business class passengers
Lufthansa - first class and business class passengers automatically have access through the bar code on their boarding pass. GOLD members can get their fast lane access at the check-in desks
Air One - business and premium economy class passengers will get their label on their boarding pass at the check-in desks
Estonian Air - business class or Ecoflex passengers and Eurobonus Gold or Pandion members
Air Baltic - business class passengers and Eurobonus Gold members
Hainan Airlines- business class passengers
LOT - business class passengers, members HON and Gold Miles & More
Delta Airline- Platinum Card holders, business class and b.flex passengers
Swiss Airline - Business Class passengers, HON Circle and Senator members
British Airways - Club Europe passengers

2. Babies & Small Children Babies - Baby-changing facilities are available in the terminal. For heating up baby food, you can find what you need in several of the airport restaurants: Wingtips, Buffeteria, Milestone and the Brussels Café. Airlines limit the number of babies on each flight. Check with your airline well in advance. Some airlines provide special seats or cots for children under two. Check with your airline.

(a) Baby carriage
You can take a baby carriage all the way to the aircraft gate. Note that the baby carriage will be separately checked at the security screening point. The airport staff security checkpoints are also available to passengers traveling with baby carriages. On some flights, collapsible buggies and prams are allowed in the passenger cabin space, on others they are stowed away in the baggage hold. Make sure your baby carriage is properly tagged with your identity label, even if you take it as hand luggage.

(b) Unaccompanied children
Children under 5 years of age cannot travel unaccompanied. Children over that age can travel as an "unaccompanied minor". They should be dropped off at the airport's departure hall by a parent or guardian and similarly collected at the other end. During their journey they will be under the permanent supervision of airport personnel and cabin crew. Strict procedures are in force here, including a thorough identity control. Ask advice from your travel agent or from the airline. A separate waiting room near carousel 2 in the baggage reclaim hall is intended for parents or family to collect the unaccompanied child.

3. Baggage Lockers
(a) Public zone:
Baggage lockers are available on level 0 - bus station on the left against the façade for anyone leaving the terminal via the Diamond. Fee: € 7.50 for 24 hrs. Pay with coins of € 0.50, € 1 and € 2. A change machine near the lockers exchanges euro banknotes for coins.
(b) Transitzone:
Small luggage lockers are also available in the shopping area of Pier A, ground floor and 1st floor. They can also be rented for short periods; fees: 30 mins - € 1; 1 hr - € 2; 2 hrs - € 3; 24 hrs - € 5. Change machines are at both levels that accept banknotes of € 5, € 10 and € 20.
(c) Oversized baggage
Oversized baggage can also be deposited on level 0. Call either +32 2 753 30 13 or use the free inter-phone near the lockers. Fees: Storage 24 hrs, for 3 luggage pieces - € 7.50; every extra piece - € 2.50.

4. Baggage Wrapping Open 5am-7pm; Sat 5am-5pm. Tel: + 32 473 37 29 96 or + 32 472 72 80 93; E-mail pvasta@gmail.com
Wrap & Travel offers luggage wrapping and insurance. Services: wrapping of luggage and other objects; insurance covering damages, accidental opening of the luggage or theft; bags.

5. Hairdresser / Beauty Parlor:
DAVIDT HAIR LINE - Level 4, Promenade - Contact Davidt Didier at Tel: +32 2 753 24 30 - open Mo-Sat 9am-7pm (appointments preferred).
The ladies' and men's hairdresser offers: care and styling products for all hair types; colour rinse; [ermanent wave / water waves; highlights.

6. Travel Agency
CONNECTIONS: Located on Level 4. Offers the best airfares worldwide, full travel arrangements. Products & services:
Last Call, the ultimate last minute, only at the airport office; Last Minutes, the widest range at the best prices; cheap airfares, including low cost, worldwide; hotel reservations; rentals cars; city trips; a la carte reservations.
Open Mo-Sat 6am-7pm, Sun/Holidays 7am-6pm. Contact: Ken Borteel or Steve Bayens; Tel: + 32 2 753.25.00; E-mail APT@connections.be

7. Welcome Services -For personalized welcome and/or escorting at the airport of VIP or groups, contact Direct Way Worldwide Limousines Services. Its services include: a welcome desk (at arrivals or departures level); escorting of the VIP to / from the gate; reception in a lounge, with catering if required; limousine service.
Contact: Edward Ghebreal - Tel: +32(0)2 77200 00; Fax: +32(0)2 772 10 61; Cell:+32(0)478 84 08 08; E-mail: edward.ghebreal@directway.be
Customs

Customs and Excise oversee the import and export of certain goods entering and leaving the country. They guard the country against practices that might be harmful for honest trade and the environment and/or might be of a criminal nature. That means that the permitted amount of certain imported goods from abroad must not be exceeded.

Exemption from VAT and excise duty: As of 12/08 there are new rules on the exemption from VAT and excise duty applies in the EU: (1) If you bring in no more than the allowances, you may use the green channel at the customs exit; (b) If you bring in more than the allowance you have to use the red channel.

Imitation goods are illegal copies of legally protected brand names. In many cases this concerns imitation designer clothes, pirate software for computer games or pirate copies of films and music.

Protected species of plants and animals
Customs also ensures the correct application of the regulations and treaties concerning the import and export of protected species of plants and animals and their derived products, as well as products that are not allowed to be imported because of their danger to the health of the general public and animals.

For specific information contact the Customs office at the airport (on the departures level, just before border control checkpoints towards gates B, on the right), or call +32 2 753 29 10 between 7am and 8pm.

POLICE--police services at the airport are permanently available at Tel: +32 2 709 66 66
If you lose an item at the airport, contact the Lost & Found Service in the arrivals hall at level 2. Open Mo-Fri 8am-4:15pm. Tel: +32 2 753 68 20; e-mail: lost.objects@brusselsairport.be

For baggage or other items lost on board an aircraft, contact your airline's handling agent:
Brussels Airlines Tel: +32 2 723 30 52; e-mail baggageservice@brusselsairlines.com

Aviapartner Handling: Tel: +32 2 723 08 40

FlightCare: Tel: +32 2 788 33 44
MAIL SERVICES at "PostPunt" - located in the Louis Delhaize Supermarket on the Arrivals floor (Level 2). Open daily 7am-10pm.

The following services are available:

Postage Stamps (nat'l & internat'l at limited offer); kilopost stamps (internat'l).
You can send: parcels up to 10 kg (only within Europ.Union) and registered mail up to 2 kg.
You can receive: parcels, registered mail and legal mail.
You can make: Payment of small invoices up to Euro 300 with structured message.
Pets are not allowed at the airport unless they are working dogs or are in a safe kennel. Contact your airline as to their requirements.
Smoking is not permitted within Brussel's Air Terminal.