Buffalo Niagara (BUF) Airport

Guest Services and Help

 Closest Airports to BUF
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General Information is located in the lower-level, baggage claim area of the BUF terminal. Maps, regional information, bus schedules, and brochures are available as well as a courtesy paging phone. Volunteer Hospitality Ambassadors are on duty during busy times to provide assistance.

Ground Transportation Information is also located in the lower-level, baggage claim area of the terminal, offering ITA, taxi, and shuttle information for Buffalo, Niagara Falls and Canada. Confirmation of Niagara Air Bus reservations is also available.

Buffalo Niagara Convention & Visitors Bureau provides a comprehensive online guide to attractions, accommodations, entertainment and events in the Buffalo/Niagara region. The Bureau also provides services to assist visitors, meeting planners and convention attendees.

The Niagara County Tourism and Convention Corporation is the official tourism promotion agency for Niagara USA, including Niagara Falls. Check its website for accommodations, attractions, events & maps. Call 1-877-FALLS US for help with planning your vacation, meeting or convention.

Military - meet, greet or say good-bye to a member of your immediate family, on active military duty: Request a gate pass at the ticket counter of the airline the service-person is using. Passes are available to members of the immediate family only, i.e. spouse, siblings, parents, children and one additional pass. Each person is required to have a gate pass and picture ID to present at the security checkpoint. Children without ID are allowed to accompany an adult family member. Passes are distributed at the discretion of the airlines.
NFTA Police and Lost & Found 716-630-6150
Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
Give yourself plenty of time for check-in so there is no rushing and everything is done properly.
The Buffalo airport is a non-smoking facility.
General Information is located in the lower-level, baggage claim area of the terminal. Maps, regional information, bus schedules, and brochures are available as well as a courtesy paging phone. Volunteer Hospitality Ambassadors are on duty during busy times to provide assistance.

Disabled Parking
Disabled car parking is also available at this airport.
Two handicapped parking spaces are provided at the arrival level. These spaces are intended for picking up and dropping off travelers. Passengers are advised to not leave their car unattended.