Buffalo Niagara Airport (BUF) Guest Services and Help
Guest Services at Buffalo Niagara BUF Airport
General Information is located in the lower-level, baggage claim area of the BUF terminal. Maps, regional information, bus schedules, and brochures are available as well as a courtesy paging phone. Volunteer Hospitality Ambassadors are on duty during busy times to provide assistance.
Ground Transportation Information is also located in the lower-level, baggage claim area of the terminal, offering ITA, taxi, and shuttle information for Buffalo, Niagara Falls and Canada. Confirmation of Niagara Air Bus reservations is also available.
Buffalo Niagara Convention & Visitors Bureau provides a comprehensive online guide to attractions, accommodations, entertainment and events in the Buffalo/Niagara region. The Bureau also provides services to assist visitors, meeting planners and convention attendees.
The Niagara County Tourism and Convention Corporation is the official tourism promotion agency for Niagara USA, including Niagara Falls. Check its website for accommodations, attractions, events & maps. Call 1-877-FALLS US for help with planning your vacation, meeting or convention.
Military - meet, greet or say good-bye to a member of your immediate family, on active military duty: Request a gate pass at the ticket counter of the airline the service-person is using. Passes are available to members of the immediate family only, i.e. spouse, siblings, parents, children and one additional pass. Each person is required to have a gate pass and picture ID to present at the security checkpoint. Children without ID are allowed to accompany an adult family member. Passes are distributed at the discretion of the airlines.
Ground Transportation Information is also located in the lower-level, baggage claim area of the terminal, offering ITA, taxi, and shuttle information for Buffalo, Niagara Falls and Canada. Confirmation of Niagara Air Bus reservations is also available.
Buffalo Niagara Convention & Visitors Bureau provides a comprehensive online guide to attractions, accommodations, entertainment and events in the Buffalo/Niagara region. The Bureau also provides services to assist visitors, meeting planners and convention attendees.
The Niagara County Tourism and Convention Corporation is the official tourism promotion agency for Niagara USA, including Niagara Falls. Check its website for accommodations, attractions, events & maps. Call 1-877-FALLS US for help with planning your vacation, meeting or convention.
Military - meet, greet or say good-bye to a member of your immediate family, on active military duty: Request a gate pass at the ticket counter of the airline the service-person is using. Passes are available to members of the immediate family only, i.e. spouse, siblings, parents, children and one additional pass. Each person is required to have a gate pass and picture ID to present at the security checkpoint. Children without ID are allowed to accompany an adult family member. Passes are distributed at the discretion of the airlines.
Lost & Found at Buffalo Niagara BUF Airport
1. For items lost in the gate area or onboard your airplane, contact your airline.
2. For items lost in the parking facilities, call Standard Parking at (716) 634-0315 x 21.
3. For items lost at the security checkpoint contact TSA at (716) 635-1229 or 1220.
4. For items lost inside the public areas of the passenger terminal, call TAPD police at (716) 630-6150.
2. For items lost in the parking facilities, call Standard Parking at (716) 634-0315 x 21.
3. For items lost at the security checkpoint contact TSA at (716) 635-1229 or 1220.
4. For items lost inside the public areas of the passenger terminal, call TAPD police at (716) 630-6150.
Pets / Animals at Buffalo Niagara BUF Airport
Allowed on planes if necessary for traveler. All must be kept confined unless they are needed to help navigate the airport.
An Animal Relief Area is located outside the west end of the arrivals area.
An Animal Relief Area is located outside the west end of the arrivals area.
Smoking at Buffalo Niagara BUF Airport
The Buffalo airport is a non-smoking facility.
Travelers Assistance at Buffalo Niagara BUF Airport
General Information is located in the lower-level, baggage claim area of the terminal. Maps, regional information, bus schedules, and brochures are available as well as a courtesy paging phone. Volunteer Hospitality Ambassadors are on duty during busy times to provide assistance.
Disabled Parking
Disabled car parking is also available at this airport.
Two handicapped parking spaces are provided at the arrival level. These spaces are intended for picking up and dropping off travelers. Passengers are advised to not leave their car unattended.
Disabled Parking
Disabled car parking is also available at this airport.
Two handicapped parking spaces are provided at the arrival level. These spaces are intended for picking up and dropping off travelers. Passengers are advised to not leave their car unattended.
