CHS Airport Lost and Found
Have you lost something at the Charleston Airport? Don't worry, this comprehensive guide will walk you through the steps to recover your lost items. From contact information to operating hours, location-specific procedures to how to file a report, we've got you covered. Remember, the sooner you act, the better your chances of retrieving your lost property.
Scroll down to get specific information about what to do if you lost an item at CHS.
Tips, Help & Resources
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- Need some cash or local currency for your trip? Go here for the location of CHS's in-terminal ATMs or currency exchangers.
- Make use of the wifi offered for free with charleston-international-airport's terminals and explore the web if you have some time before your departure!
- If you've got lots of checked luggage coming out of baggage claim, the airport has baggage carts located near the arrival carousels.
- Looking to get the best deal possible on your flight from CHS airport? Check multiple sites, and consider nearby airports.
Contact Information and Operating Hours
The Charleston Airport has a dedicated Lost and Found department operated by the Charleston County Aviation Authority (CCAA). If you have lost an item in the airport terminal or parking facilities, you can reach out to the Lost and Found office in the following ways:
- For items lost beginning March 1, 2024, you can submit a claim online via the Boomerang Lost and Found Service.
- For items lost before March 1, 2024, you can leave a detailed message on the Lost and Found call line at 843.767.7070. The staff will contact you within 2-3 days after receiving your inquiry.
Location-Specific Procedures
Items Lost in Airport Terminals
If you have lost an item within the airport terminal or parking facilities, you can submit a claim through the Boomerang Lost and Found Service. You will receive an email with instructions on how to retrieve your item if it has been found.
Items Lost at Security Checkpoint Areas
For items lost at a TSA security checkpoint, you should contact TSA Lost and Found directly at +1-843-767-1100.
Items Lost on the Plane
If you believe you have left an item on the aircraft after arriving at Charleston Airport, you have several options available to you. The first is to return to the gate where your flight disembarked. If this is not possible, or if the item is not found there, you can go to the airport's lost and found desk if one is available. If the lost and found desk does not have your item, your next step should be to visit the luggage/baggage services desk for your airline, which is typically located in the baggage claim area. If all else fails, you can contact your airline directly to inquire about your lost item.
Lost Checked Baggage
If your bag does not appear in the baggage claim area within a reasonable amount of time after your flight has landed, you should contact your airline immediately. Each airline has its own policies and procedures for handling lost checked baggage, so it is important to get in touch with them as soon as possible to report your missing bag.
Here are the most popular airlines that service Charleston Airport:
- Delta Airlines Contact Info
- Southwest Airlines Contact Info
- American Airlines Contact Info
- United Airlines Contact Info
If your airline is not listed above, check out all airlines that serve CHS for contact info and more.
How to File a Report
When filing a report for a lost item, it is important to provide as much detail as possible. This includes your first and last name, contact number, date and time of travel, the airline used, and a detailed description of the lost property. The description should include the brand, color, size, type, and any identifiable features of the item. You can file a report online using the Boomerang Lost and Found Service.
Collection, Delivery, and Charges
If your item has been found, you will receive an email with instructions on how to arrange for the return shipping of the item. Please note that additional charges may apply for the shipping of found items.
Special Considerations
It's important to note that sensitive items such as passports and electronics may require additional security measures. Be aware of third-party services that may charge unauthorized fees for the return of lost items. It is recommended to use the official Lost and Found services provided by the airport and TSA.
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Frequently Asked Questions (FAQ)
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