Chicago Midway Airport (MDW) Guest Services and Help

Other services offered at Midway Airport:

Travelers Aid: (tel. 773-894-2427) The Travelers & Immigrants Aid office is located on the upper level of Terminal 5.

Contact Information
Midway Airport Customer Service: 773-838-0600
City of Chicago Information: 312-744-4000
City of Chicago, Police Department: 773-838-3003
Parking Information Hotline: 773-838-0756

USO facilities for military personnel and their family are located at Concurse C (tel. 773-582-5852).

NOTE:  Your airline is still the best source of information regarding your flight. In an emergency or other important situation, or for additional information regarding your flight, contact your airline in directly. This also applies to items lost on airplane or at gate areas (contact the airline's lost & found department.

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate.  For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.

Lost & Found rules at Midway Airport:
1. If you lost an item near ticket counters, gate areas or on your airplane, contact your airline.
2. If you lost an item at the security checkpoint, contact TSA at 773498-1308.
3. If you lost an item in the parking facility, contact Standard Parking at 773-838-0753.
4.  If you lost an item in the public areas of the terminal, contact the Chicago Police at 773-838-3003.

Animals are not permitted in the terminal at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.

Midway is a smoke free environment.

Help for Stranded Travelers Airport information, directions, and special assistance can be obtained at the Travelers & Immigrants Aid office. Located on the upper level of the terminal, the office is open from 8:30 am to 5:00 pm.