Chicago Midway (MDW) Airport

Guest Services and Help

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Airport Guest Services, Airport Information and Travelers Assistance
Travelers can obtain assistance from the Travelers & Immigrants Aid office located on the upper level of the terminal.

Contact Information
For more information, call:
Midway Airport Customer Service: 773-838-0600
City of Chicago Information: 312-744-4000
City of Chicago, Police Department: 773-838-3003
Parking Information Hotline: 773-838-0756


For items left on airplanes or gate areas, please contact your air carrier. her If you believe you left something in the passenger screening area, contact the local TSA office at 773-948-6148. For items left in other areas of the airport, contact 773-838-3003 (Chicago Police Department).

Kiosks staffed by the Chicago Police Department are located on the secured upper level areas of the terminal. Any items lost in public areas of the airport are handled by them.
Please contact the Transportation Security Administration on: +1 773 948-6370 for items left at security checkpoints
Mailboxes are located throughout MDW airport.


Animals are not permitted in the terminal at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.


Midway is a smoke free environment.


Help for Stranded Travelers Airport information, directions, and special assistance can be obtained at the Travelers & Immigrants Aid office. Located on the upper level of the terminal, the office is open from 8:30 am to 5:00 pm.