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  • 1 hour 40 minute connection time
    Sep 4, 2013
    I arrive in Terminal 5 from Thunder Bay (YQT) at 6.31 a.m. I connect through Terminal 1 to Las Vegas (LAS) at 8.11 a.m. I'll need to clear customs in Terminal 5 and transfer to Terminal 1. Both flights are booked on one ticket with United. Is 1 hour 40 minutes cutting it a little too close? Would I be better to just opt for a later connection in Chicago? I assume United will book me on a later flight if I try the short connection and don't make it.


    You should be fine. Immigration is empty that early in the morning (all there is at that time is the Sao Paulo flights). Yes, if you don't make it United will book you on a later flight. Also, the security checkpoint to the far left of Terminal 1 (right next to terminal 2) usually has the shortest lines.


  • United Schedule Change gives us only 37 min to transfer.
    Sep 4, 2013
    Hi, we are flying with United from Seattle to Cleveland via Chicago on Sept 05. United recently changed our schedule allowing only 37 min to transfer in Chicago. Don't know our gates yet, but we are arriving on UA 278 and departing on UA 5198. This is our first time to Chicago airport, but I have found that United can be Terminal 1 or 2. Do you know if we will be arriving and departing from the same terminal?


    You will arrive in Terminal 1. Your departure could be from Terminal 1 or 2. However, Terminal 1 and 2 are connected beyond security and the worst case walk is about 15-20 minutes. Also, United has almost hourly flights from Chicago to Cleveland so if you do miss your connection you have ample opportunities for rebooking.


  • 01:45 transfer time
    Sep 2, 2013
    Hi, we're doing a MAD-ORD-SFO flight on january 14 (Tuesday), and have a 1h 45min transfer time, arriving at T5 and departing from T3, will we have enough time to go through immigration, baggage collect, customs and baggage re-check? Incoming flight is Iberia and outcoming AA. If we miss the connecion, will they get us in the next available flight? Ticket was bought from MAD to SFO. Thanks!


    BTW, I forgot to mention that the incoming flight is supposed to arrive at 14:20. Regards.


    You should have enough time but you'll have to hurry. Yes, you will have to go through immigration, collect your baggage, go through customs, and then re-check it all in T5, then take the ATS train to T3 and go through security. Yes, if you miss your connection AA will put you on the next available flight to SFO.


    Great, thanks a lot :)


  • Arr T5 from DUB ,connecting to T2 to BNA
    Aug 31, 2013
    Arriving 6P from DUB with Aer Lingus into T5.Leaving T2 with UA to BNA at 2058.No pre clearance in DUB for immigration.Will I have enough time to clear immigration,customs,get bags get to T2 and have a beer before UA to BNA??


    Yes, that should be enough time. United does have kiosks in T2 if you still need your United boarding pass at that point. There's not really many good places in T2 to have a beer.


    @ZAP Thanks for your advice


  • Arriving to ORD (T5 from NRT), then flying to YYZ (from ORD T2)
    Sep 1, 2013
    Hello! I'm flying on Star Alliance carrier All Nippon into ORD at 8am into Terminal 5. Flying out on Air Canada (also Star Alliance) out of Terminal 2, approx 3 hours later. Flying first and carry both Nexus/TN visa and Canadian passport. Wondering, does my luggage get checked to destination on Star Alliance or will I have to pick-up and re-check in T2? Thanks!


    All international arrivals at ORD need to go through passport check, pick up bags & go through customs clearance; if continuing journey, they need to re-check-in their bags where indicated (whereupon your bags will be transferred to T2). Thereafter, proceed up one level to the Airport Transit System (ATS) station and take the ATS train, which runs every few minutes, to your connecting terminal, where you need to go through security check before proceeding to your connecting gate.


    You can drop your bags in T5 after clearing customs.


    thank you so much for clarifying!


  • Terminal 5 to US Airways what terminal is 2 hr enough time??
    Aug 26, 2013
    I'll be doming to Terminal 5 and will do the 1 stop program - do I still need to check in with the kisok??? Also, what Terminal is US Airways - I have 2 hours to do this - - Thank You!!!


    What airline are you flying into Terminal 5? Where are you flying from ORD on US Airways? Were both of your tickets bought on one reservation?


    I'll flying in with Austrain Airlines from Vienna - from US Airways to Sacramento with a stop in Phoenix - - tickets were not bought on one reservation - - I hope 2 hours is enough time Thank You


    You'll have to hurry. Immigration could take close to an hour and you'll have to have your bags to Terminal 2 30 minutes prior to departure to check your bags with US Airways. To get from Terminal 5 to Terminal 2 you take the ATS train, which runs outside security. However, it wouldn't hurt to ask Austrian in Vienna if they can check your bags through to Sacramento, they might, and in that case you would be able to drop your bags off after customs in Terminal 5.


    I'm thinking of doing a carry-on and doing the one stop program - this way I would have way more time - - if I do that will I still need to do the kisok?? thank you


    Which Kiosk? If you don't have US Airways boarding passes you will still have to get them at a Kiosk in Terminal 2, however that won't take much time.


    The Kiosk in customs is what I meant - I do have a reservation with United at Terminal 1 - my back up plan if I don't make it in 2 hours will be with US Airways to Sacramento with carry-on only - I can't take the chance of making the flight with United so that is why I have this back up plan - so I'll get boarding pass's at Terminal 5 and get boarding pass at Terminal 2 if that is what I end up doing - - Thank You for your help!!


  • Terminal changes and assistance
    Aug 20, 2013
    1) From YQT, on United- where do we clear customs? 2) With terminal changes, do you offer any services for those with disabilities? How do I find out about this?


    Flights from YQT clear US immigration in Terminal 5. If you have a connection on United or United Express, that will be in Terminal 1 or 2. If you are disabled and need wheelchair assistance, call United to request it.


  • RE-Cheking baggagec
    Aug 21, 2013
    I will be arriving at Chicago(ord) on 27 and leaves to ORLANDO From Trivandrum (india) on Etihad Flight Should I pick up my baggage from T5 and moves to To the terminalfor orlando with the baggage .Jos


    On arrival at ORD at Terminal 5, you need to go through passport check, retrieve checked bags, go through customs clearance and re-check-in bags; then proceed up one level to the Airport Transit System (ATS) station and take the ATS train, which runs every few minutes, to your connecting Terminal 1, where you need to go through security check before proceeding to your connecting gate. Terminal 1 has Concourses B (gates B1-B22) and C (gates C1-C32). The overhead screens will indicate flight & gate numbers.


    What's your question? What airline are you flying to Orlando?


    I booked on Etihad codshare with AA


    thank you very much .thanks a lot


    thanks a lot for this great information jos


    Also, SUAUG is incorrect with telling you what terminal to go to. Your American Airlines flight to Orlando will depart from Terminal 3, not Terminal 1. That is important.


    thank you ZAP I will be arriving at 1535 o T5 and leaving from T3 on 1850 enough time 1st time in US and not familiar with big airports


  • connection time
    Aug 17, 2013
    coming from Toronto with 45 min connecting in Chicago to Los Cabos. Is this enough time


    What airlines are you flying? You will pre-clear US Immigration in Toronto so you won't have to claim baggage or go through immigration in Chicago, you'll just have to get from gate to gate.


  • Air Cda to Chicago - Chicago to Fairbanks
    Aug 17, 2013
    Flying with Air Cda then change to United at O'Hare Airport to go to Fairbanks. We arrive at O'Hare at 12.35 p.m. at Term 2 and depart with United at 3.59 p.m. from Terminal 1. Will we have to go through customs and security again (we will have done that in Toronto) Will we have to pick up our luggage and take it to the United check in and how long will it take to get from Term 2 to Term 1? Thank you for all your help.


    On arrival at ORD, you will be considered to be a domestic arrival, no need for customs procedure. On arrival at T2, use the walkway at post-security area of the Departures level - follow signs - to T1. Your bags will automatically be transferred as Air Canada & United belong to the same Star Alliance.


  • Re-check bags, ats time?
    Aug 14, 2013
    Hi! Coming from Canada to terminal 2 and will transfer to terminal 5 to a flight that leaves for Copenhagen. Will I have to claim my bags and check them again at terminal 5? Also, how long does it take to get to terminal 5 from terminal 2?


    Were both of your tickets bought on one reservation? Where in Canada are you coming from? It takes about 20 minutes to get from T2 to T5 via the ATS.


    Thank you! They were both bought from StarAlliance members, coming with Air Canada, leaving with SAS. Coming from Calgary, Canada.


    So in that case your bags will be checked through and you will clear US Immigration in Calgary, so all you'll have to do in Chicago is get yourself from T2 to T5 and go back through security. Your bags will be transferred automatically.


    Thanks a lot!


  • Conencting to Quebec
    Aug 8, 2013
    I just booked my flight so don't have gate info yet but based on past flights can you tell me term/gate I might likely arrive/depart and if I will have enough time- I'm arriving on UA734 from San Francisco at 12:20pm and departing 1:20pm for Quebec City on United Express 619


    You will arrive in Terminal 1, concourse B or C. Your flight to Quebec City could depart from pretty much anywhere in Terminal 1 or Terminal 2, which are connected beyond security. For example, today it is scheduled to depart from C28, but yesterday it used F11C.


  • New 1-stop program Chicago O'Hare.
    Aug 15, 2013
    I saw on the web that Chicago O'Hare now has a 1-stop program for carry-on luggage only making the process faster thru Customs.


    At ORD, international passengers ARRIVING at Terminal 5 without checked baggage can now use expedited '1-Stop' customs processing express lanes.


    Is the ATS train on the same floor as Customs?? Also, how does it work it get the orange card for faster connectiions?? Thank You


    How long does it take to get to T1 from T5?? Also, we have 2 hr 10 min to get from T5 to T1 and hoping with the One Stop Program we can make the connection. But, does security have a Express Lane?? thank you


    Before getting to the One Stop Lane do you still do the APC or just have the custom card completed for the Agent - Thank You


    The ATS train is not on the same floor as customs. It is on the departure level (top level and you actually have to go even one level higher up to get up and over the access road to get to the ATS train). You have enough time to get between T5 and T1. The are no special security lanes in T1 unless you are a United mileage plus premier member. However, the security checkpoint on the far left side of T1 (closest to T2) usually has the shortest lines.


  • 2h 10m connetion time
    Aug 2, 2013
    Arriving vom Germany at ORD 2.55 pm. Connecting Flight to LAS is at 5 pm. Will this be enough time? And what is to do after landing?


    Yes, that should be enough time. What airlines are you taking?


    it is a lufthansa / United flight.


    What is our way at the airport: bags, customs, passport controll.... Do we have to carry our bags to domestic terminal?


    You will go through immigration, claim your bags, and re-check your bags after customs in Terminal 5. Then take the ATS train from Terminal 5 to Terminal 1, where you will go through security and your flight to Las Vegas will depart.


  • Canada to Us to Mex
    Jul 31, 2013
    Travelling from Ottawa Canada,to Pv Mex, via Chicago and returning Mex to Ottawa via Chicago. Departing Canada I believe I clear Us customs in Ottawa, so bags will be checked all the way to Mex ? Returning I land at Term 5, with 2hr layover, do I claim bags here, and go through customs, then on to Term 2 for last leg to Ottawa Canada....is this enough time to make connection?


    Yes, you have the procedure correct on the way to Mexico. Yes, on the way back you will have to claim your bags in immigration in T5, then re-check them after customs, then take the ATS train to T2. That should be enough time, but barely. Also, some United Express flights from ORD to YOW leave from T1, not T2, so be sure to check the monitors before you get on the ATS.


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