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  • Enough Time to Transfer?
    Feb 28, 2014
    I'm flying into Chicago from San Francisco and need to transfer to a flight to London Ontario with 44 minutes in between arriving and departing. Is that enough time?


    If your first flight is on-time yes it will be enough time. You will arrive in Terminal 1 and depart from Terminal 2 (assuming both flights are on United/United Express). T1 and T2 are connected by walkways inside security.


  • Enough Time?
    Jan 20, 2014
    I have a flight from O'hare airport to San Juan, PR at 9:40 am on a Saturday. The carrier is Jetblue. I'll take Van Galder bus and the estimated arrival time at the airport is 8:05. I have bags to check in. Can I make it in 1 hr 35 min? Thanks!


    Yes, that should be enough time. It doesn't hurt to check in online before your trip, even if you have a bag to check.


  • Terminal 5 nightmare canadian passport with us green card
    Jan 22, 2014
    Yesterday evening coming back to Chicago from Puerto Vallarta after 1 week vacation, I was not allowed to go through the Us/Canadian resident passport holder entry line. Because i had a Canadian passport with a Us perm. resident card, i was not allowed to go through that line. I had to go through immigration with others traveling from other countries on a visa, who are non us residents or hold a green card. Horrible nightmare. Officers and staff disorganized. They did not have an answer for why Canadian passport holder with green card could not be processed in the US/CAN. line. I have travelled back and forth to the US with a green card for over 15 years. This was a nightmare, with over 60 mins. to be processed and the other line took less than 10 mins.


    Big Deal!!! now you know how the rest of us feel


    Jan 9, 2014
    I am an international traveler. I will take a flight from NRT (Japan) to ORD (Chicago USA) on this Sunday, 12 Jan. My flight will arrive at 3:00pm and I need to take another flight from ORD to SAT ( San Antonio, TX) at 5:00pm. All filghts are operation by United. I would like to know within 2hrs connecting flight, is that doable for connecting flight? Do I need recheck in my bag in ORD, if yes how to do that? And How to take ATS train to make connecting flight. Thank a lot


    You will arrive in Terminal 5 where you will go through US Immigration, claim your bag, go through US Customs, and then re-check your bag at the re-check desk. You will then go up 2 levels, following the signs to Terminal 1 or 2 (your flight may leave from either Terminal 1 or 2) to the ATS train. You will take it to Terminal 1 or 2 and then go through security and to your gate. If your SAT flight has a gate number beginning with B or C you will leave from T1 and if it begins with E or F you will leave from T2. You should have enough time if your flight from NRT is on-time.


    Thank a lot for your advice. One more question please, does re-check in bag desk the same level and near US customs? Thank again


    Yes, it is.


  • Parents who can't walk long distances need help
    Dec 9, 2013
    How do my parents request help getting from gate to gate at O'Hare? They are OK getting on and off the plane, but not walking distances.


    The only way is to request wheelchair service from their airline. However, depending on what airlines they are flying they may not have far to go though.


  • Moving the baggage to be checked between Terminals
    Nov 7, 2013
    I am arriving at terminal 1 by United from Los Angeles. After collecting my checked baggage, I have to move it to T5 to board flight by Air India. As the tickets are purchased separately the checked baggage has to be taken from T1 to T5.on my own. I wish to know about the facilities available to move checked baggage between terminals ?


    You'll have to carry it - you can't take carts on the ATS and there is no porter service to move the bags between terminals. If you have so much baggage you can't carry it yourself you should either not pack so much baggage or pack a foldable luggage cart in your baggage.


  • Assistance for seniors
    Oct 9, 2013
    Does the airport have electric carts to shuttle seniors between gates? Is there any other assistance that senior travelers could get, having in mind that they have short time for the transfer?


    Most likely they have - contact tel. 773-686-3700 - or e-mail


  • Bag transfer help for single parent with baby
    Aug 25, 2013
    Hello, I am flying from Stockholm to San Diego and will transfer in Chicago. Is there a service that will help transfer by bags though customs? I'm not sure how I will handle my luggage and manage an infant.


    On arrival at ORD in Terminal 5, Concourse M and will proceed to passport check, pick up your bags and go through customs clearance & re-check in your bags. In that area are free baggage trolleys - do not hesitate to ask for assistance be it the airport volunteers with the sign 'May I Help You', any airport or airline personnel or the passengers. Your connecting terminal / concourse / gate depends on your airline. After baggage re-check-in, proceed up one level to catch the ATS train to your connecting terminal. I suggest you open then click on 'Terminal Map' under 'QUICK LINKS', and scroll down to the detailed text.


    You cannot take the baggage trolleys on the ATS Train. If you let us know what airline you're flying to San Diego we can tell you what terminal your departing flight will depart from.


  • Terminal connections and baggage handling
    Aug 25, 2013
    I am a student and I am traveling from Hong Kong to Chicago O'Hare airport on Aug 30th. The ticket shows its terminal 5 on landing. Then I will connect to flight to Boston within 2.5 hours in terminal 3. Can you tell me when I will do the custom check? Do I need to get my baggage for custom check? If so, when will I do that? How do I get to terminal 3? Where do I re-check-in my baggage? Thanks!


    I'm assuming you're flying Cathay Pacific from Hong Kong and American to Boston and your tickets were bought on one reservation? If so, you will arrive in Terminal 5, go through US Immigration, then claim your baggage, then go through customs, then you can re-check your baggage right afterwards. You'll then go upstairs to the ATS train and take it one stop from Terminal 5 to Terminal 3 and go back through security.


    Thanks. Just to clarify that I re-check my baggage in terminal 5. Am I correct? And how could I know where to re-check? Is it the same baggage claim area I first pick up my baggage after landing?


    It's just outside customs in Terminal 5.


  • Help for disabled
    Aug 7, 2013
    My parents are arriving to O'Hare with Scandinavian (SAS SK943), then to transfer to United (UA3649) to Syracuse. They will be needing assistance for whole transfer due their disability. Who can I contact? Is it correct, that they need to collect their baggage, and check it in again, under all circumstances? They got about 2 hours to go thru checks, and to make to the another terminal Thank you in advance


    They need to contact SAS and request wheelchair service. Yes, you have to claim your baggage in immigration and then re-check it in Terminal 5 after clearing customs. They should have enough time.


  • connetion tim 2 h 10 m
    Aug 1, 2013
    Arriving vom Germany at ORD 2.55 pm. Connecting Flight to LAS is at 5 pm. Will this be enough time? And what is to do after landing?


  • Minor traveling alone
    Jul 31, 2013
    My niece is 16 and is flying alone to LAS. Will her guardian be able to pass the security checkpoint with her to help her find her gate?


    Probably if she goes to the check-in counter and requests a gate pass. However, a 16 year old should have no trouble finding her gate.


  • International flight with dogs
    Jul 28, 2013
    I will be flying by myself from Chicago to Brussels with 4 dogs (PCS). 1 in cabin and 3 with the pet safe program. I will be driving a rental car to the airport. Does United offer curbside check in? How much time should I plan on for rental car return? How much time should I plan on for checking in my dogs? I have never flown internationally and I have never flown with dogs. Any information will be greatly approciated.


    Yes, United does have curbside check-in but there's a specific counter inside you have to go with the dogs inside Terminal 1. I would get to the airport at least 2.5 hours before your flight due to the whole thing with the dogs.


  • Assisting International Traveler
    Jul 26, 2013
    I need to know if there a paid service to assist an international traveler arriving at O HARE INTERNATIONAL, TERMINAL 5 on 28 JUL 15:55 and changing from T5 to T3 to check in with AA to DIA at 20:45 ( Traveller speak only Arabic)


    I'm not aware of any such service but it's a very easy connection and he has plenty of time. After he clears immigration, he will claim his bags and go through customs. If his bags were checked through to his final destination he can then drop them back off at international re-check in T5. If not he has to take his bags to American in T3 using the ATS train. Here he might have some trouble since the check-in kiosks will not be in Arabic and he will have to pay a checked bag fee using a credit card. However, if he speaks a little English (or french, or spanish) he should be OK. The good news is that he has nearly 5 hours. Perhaps he can find someone on the plane that speaks English that is also transferring to American that he can follow along with.


  • Terminal 2 to terminal 1
    Jul 24, 2013
    Will I need to use airport transportation to get from Terminal 2 gate F12D to Terminal 1 gate B17?


    No, you can easily walk between those gates within security in about 10-15 minutes.


    You arrive at ORD's T2, Concourse F, lower level; head for the Departures Level (in secured area) and follow signs to (walkway) T1 (usually used as United Express transfer), which has gates B1-22.


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