Got a tip about Chicago O'Hare ORD airport not covered in one of our ORD forum topics? Feel free to post a comment or question here for ORD airport. Share your experiences and get notified when there is a response.

Discussion Topics
Last Post

  • Alitalia lost our bags, won't answer calls or emails
    Aug 26, 2014
    We flew Alitalia 628 on August 4 from Rome to ORD. Our baggage did not arrive. It has been 3 weeks and no one answers our calls or emails. We have no way of contacting the Alitalia counter at ORD other than driving the 2 1/2 -3 hours there and go in person, but we work and have kids. There should be some kind of advocate at the airport who can help people in situations such as these. It is so terribly upsetting.


    Who have you been calling? They are open on weekends - I think if you want your luggage you're going to have to bite the bullet and drive in on a weekend.


  • Customs for In-Cabin Pet
    Aug 16, 2014
    I will be arriving to ORD via an international flight with my small dog in the cabin with me. My dog will need to go through customs clearance and I think a veterinary health inspection upon arrival. Do I need to make a special appointment ahead of time with airport customs for my dogs clearance or inspection? How long can this take?


    The process is simple, you do not need to make an appointment -


  • Lost bags at ORD-Who can help??
    Jul 21, 2014
    My bags missed a connection in London and followed me home from England 3 days late. According to my information, the arrived at Chicago on the 13th of July. Since then, my airline, British Airways through AA, cannot seem to either locate them or return them to me. Who can I contact at ORD to help me? All BA calls route through a call center in India who has, apparently, no problem solving ability.


  • 5AM flight - airport arrival time?
    Aug 16, 2014
    We have a 5:15AM flight out of ORD going to Huston on United (then to Mexico). This is a Wednesday flight, how early do you think we should arrive at the airport? We are checking a bag. Thank you


    The Checkin desks will open at about 4 AM.


  • Clearing Customs With I Case Of Wine?
    May 9, 2014
    Is it possible to bring a case of wine (2+ gallons) per person through customs at O'Hare? What procedures must be followed?


    You will have to put it on your customs declaration and pay duty because that is over the limit.


  • Terminal information
    Jan 30, 2014
    Flying on american airlines nonstop to cancun. Should we be dropped at terminal 5 international? AA recording says T3, which is confusing. Isn't Mexico international? Also, when we arrive back, at what terminal do I have our family pick us up? Thanks!


    All AA flights depart from Terminal 3, even International ones. However, you will arrive in Terminal 5.


    Thank you for your response. I should have our ride pick us up at terminal 5 arrivals then, right? Sorry, not that familiar with ORD.


    Yes, you should be picked up after your trip at Terminal 5.


  • Does not compute
    Jan 6, 2014
    I am attempting to fly to ORD from MLI, onward leg to HK then Sing.. This site says 'No delays' for arrivals or departures.. yet MLI says everything is cancelled at Chicago... they have re booked my flight twice now due to cancellations and delays.. But no indication of any problems on this web page !! hmmmmmm


    The FAA reporting system cant keep up with all the changes the airlines are processing. Best bet is to use the flight tracker.


  • Time enough to get from Terminal 2 to 5 and check in
    Dec 23, 2013
    I have just exactly 2 hours between landing on a domestic flight with United and flying out on Taca international, from terminal 5. Is this enough time to make it? Or should I change my flight? Thank you!


    If your first flight is on-time you should be OK. It will take you about a half hour to get to T5 and go through security if your bags are checked through to TACA.


  • Moving checked baggage from T1 to T5
    Nov 7, 2013
    I am arriving at T1 by United from Los Angels with checked in baggage on separately made reservation. I have to hence collect my checked baggage and transfer it to T5 to board a flight by Air India. What is the recommended way to move baggage. I understand that luggage carts are not allowed in ATS.


    The only way will be for you to carry it yourself on the ATS.


  • Check-in at Air India Counter
    Nov 18, 2013
    My flight AI 126 to Delhi is scheduled at 1-30 pm. I wish to know how early Air India Counter opens for check-in before the scheduled time. Thanks


    Probably around 9:30 or 10 AM


    I have a booked ticket from SUX to BLR on a same ticket. I fly from SUX to ORD on Ameircan Airlines and the rest of the flight via Air India. - Can the bags be through checked in in SUX to Blr? - Do I have to take the bags out in ORD and then recheck it in in ORD? Quick response is greatly appreciated.. Thanks, SK


  • Coming from Bos, connect to Korean Airlines
    Oct 22, 2013
    Leaving Jan 7, 2014. From Bos via AA, arrive at ORD at 10:20am. Depart Korean Air at 11:40am, 1hr 20min layover. Term 3(AA) to Term5(KA). Will I have enough time to make connection? Will I have to go though TSA Securtiy check again? How about Customs. Should I contact AA and get earlier flight to Chicago O'Hare. No international flight experience since USAF back in the late 60's. Limited domestic experience since then. Any and all recommendations or insights appreciated.


    After arrival at ORD's Terminal 3, you need to take the ATS shuttle train (follow signs), which runs every few minutes - but in the unsecured areas of the terminals. At T5, you will need to go through security check before proceeding to your M gate: Concourse M has gates M1-21 which wrap around the concessions Court - to the left (gates M12-M21) and to the right (gates M7-M1), and extends northward in the center to gates M8-M11. If you purchased tickets for AA & KA separately, you would need to take the bags to T5 & check them in there, as those two airlines don't belong to the same Alliance. You should be able to make your transfer on time.


    That is a very tight connection. If you have to claim bags, It will take you at least half an hour to claim your bags and get to T5, in which time you will be past the bag check cutoff time for your Korean flight. If you booked these tickets on separate tickets, you absolutely need to change your flight from Boston to an earlier flight.


  • do I have time and do I have to go thru security? connecting flight
    Oct 22, 2013
    arriving at L2A and departing from K-7 with 40 minutes between. How bad is this time-wise with 2 different concourses even if same terminal T3? is connecting flight and am wondering what is secured area and what is not. I gotta grab some water too b/c next flight is long. Can I do it? Help me asap this is in a few days. thanks a lot anyone


    forgot to tell you it is same airline american


    You have enough time for transfer: You arrive at Concourse L (with gates L1-10 & L2A & B), and need to exit that Concourse and enter the adjacent Concourse K with gates 1-20.


    thanks a lot thoct13. The only way to really get an answer is on a site like this where people actually KNOW. One last thing, it looks like even tho this a connecting flight, I will need to go thru security when going to K? Also, do you know if there's a little store or something where I can pick up some small stuff for the departing flight w/o going thru security? I can't tell which areas are secured and if I have to leave them. Um, I'll be in a wheel chair on the way back 5 days later and may have a question about that but don't want to overload you. Thanks again for all your help!!


    You do NOT need to go through security when going frok K to L. All gates at ORD except those in Terminal 5 are connected beyond security.


  • My Spouse coming from India with kids - needs help to manage the lugga
    Sep 8, 2013
    My wife travelling from HYD to ORD and arriving to ORD on 15th Sept about evening. She is travelling with 2 kids and needs help in picking up the lugggage form the belt and until coming out to the exit. will she be able request some volunteers available there at the site or can we buy some service which would ease her luggage handling until the exit.


  • Connections
    Jun 10, 2013
    Hello! I am flying from LAX on flight UA1217 to Chicago, O'Hare and connecting to Norfolk on flight UA3609. My layover is 55 minutes and I am hoping this is enough time. Does anyone know if it will be?


    If your first flight is on-time it should be enough time. Your first flight will arrive in Terminal 1 and your second flight might depart from Terminal 1 or Terminal 2, but the two are connected beyond security.


  • Baggage transfer
    Jul 8, 2013
    we arrive from London on United Airlines with an hour wait before heading to Vegas, does my luggage get transferred automatically and is an hour enough times to change planes


    50 mins is not adequate as international arrivals at U.S. need to go through passport check, retrieve checked bags, go through customs clearance and - if transferring to another flight - re-check-in bag; then proceed up one level to the Airport Transit System (ATS) station and take the ATS train, which runs every few minutes, to your connecting terminal, where you need to go through security check before proceeding to your connecting gate. United uses Terminals 1,, 2 & 5 - you will arrive at Terminal 5 & after re-check-in of bags to take the train to either T1 Or T2.


    a follow up question, is there signs that say "passport check", or "custom clearance" within T5? is "passport check and custome clearance" separate steps or the same step? i understand your post, but i don't know where to go for your steps within T5. your help will be appreciated.


Google Plus One