Chicago O’Hare (ORD) AirportMedical & Handicapped Help |
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- Emergency / Medical Services at Chicago O’Hare ORD Airport
In an emergency, dial 911 from a courtesy phone, pay phone or cell phone.
- People With Special Needs / Persons With Disabilities at Chicago O’Hare ORD Airport
Getting from one point to another at any airport can be hectic, especially for travelers with disabilities. At O’Hare, we recognize these needs and are working to make passage through our airport as pleasant and convenient as possible. Wheelchair assistance is available from your airline. Please contact your airline in advance to make special arrangements.
All outside sidewalks have sloping curb cuts for easy wheelchair access. Additionally, O’Hare’s terminals have extra-wide automatic entry doors on both the upper and lower levels. Throughout the airport facility, restrooms, elevators, signage, telephones, restaurants, drinking fountains, and diaper changing facilities are in full compliance with the Americans with Disabilities Act. A visual paging system in the International Terminal allows airlines and airport operators to send visual messages to the public. The visual paging system is located adjacent to the flight information monitors.
For additional access information contact the Ground Transportation 24-hour Land Traffic Control Center at (773) 686-8040 or DOA Security at (773) 686-2658.
Airport Transit System (ATS):
All points on the ATS route system are fully accessible to persons with disabilities. Elevators are available at each of the five stops.
Elevators:
Elevators located in Terminals 1, 2, 3, and 5 provide access to all passenger levels of the airport complex. All elevators have braille and raised numerals.
Parking Facilities:
The elevated parking structure (Lot A), adjacent outdoor lots (Lots B and C), the parking lot serving the International Terminal (Lot D), and Economy Lot E have approximately 250 parking spaces clearly marked with the International Access Symbol for Motorists with disabilities. For further information call (773) 686-7530.
Public Transportation/CTA Rapid Transit:
(312) 836-7000
(312) 836-4949 TTY phone
The CTA Blue Line train provides 24-hour service between downtown Chicago and O’Hare International Airport. The station is equipped with an elevator to take passengers with mobility impairments to and from the platform. Other CTA stations on the Blue Line equipped with elevators from O’Hare to downtown are at Rosemont, Cumberland, Harlem, Clark/Lake, and Jackson.
Rental Cars:
Alamo, Avis, Budget, Dollar, Hertz and National rental car agencies provide hand-controlled vehicles for persons with mobility impairments. Agencies request notification 2-3 days prior to renting a car with adaptive equipment.
Restaurants:
All entrances to restaurants located in the airport are accessible to people using wheelchairs.
Restrooms:
Restrooms located through-out the Airport have wheelchair accessible facilities. These facilities have larger stalls with grab bars and accessories including sinks with electronically sensored water faucets, lower towel dispensers and tilted mirrors.
Service Areas:
American and United Airlines have specially designated lounges to provide assistance to travelers with disabilities. American has a special service lounge in the K Concourse and United has special service lounges in both the B and C Concourses. Both carriers also offer mobile carts in their concourses to transport passengers needing this service. Please contact the airline directly or an airline representative for use of a mobile cart.
Taxicabs:
See cab starters in the cab stand outside baggage claim areas of all terminals. Drivers can assist passengers with collapsible wheelchairs.
Telephone and TTY Phones:
Telephones at O’Hare comply with federal guidelines and are fully wheelchair accessible. Each bank of pay telephones is equipped with an amplified handset telephone for hard of hearing users. Operator-assisted Teletypewriters (TTY) are adjacent to the airport information booths located on the lower level of Terminals 1,2, and 3 and on the upper level of Terminal 5 and are available 24 hours a day.
Wheelchairs:
All airlines at O’Hare will provide wheelchair escort. Please contact your airline directly to request this service.
For additional access information contact the Mayor’s Office for People with disabilities. (312) 744-7050, TTY:(312) 744-4964.
