Chicago O'Hare Airport (ORD) Guest Services and Help

Additional Services at ORD Airport:

Airport Information/Customer Service : Information and customer service representatives are available to assist passengers and visitors with airport directions, general service information, and language assistance. Call 773-686-2200 for more information.
Volunteers in red T-Shirts and a  "May I Help" tag are ready to help you get around.

Virtual Concierge kiosks in baggage claim areas provide multilingual touch-screens with hotel, transportation and airport information in eight languages, including flight status and weather updates, and information on Chicago events and attractions. You can touch the screens to place a free call for hotel or rental car reservation, or contact an airport Customer Service Representative.

Travelers Aid (tel. 773-894-2427) is in Terminal 2 across fom Children's Museum, providing special traveler assistance. Open weekdays 8:30am-9pm; weekend10am-9pm.

Hotels/Motels or other visitor services: For information on hotels/motels or other visitor services while in Chicago, please go directly to the website for the Chicago Convention and Tourism Bureau.

U.S.O. (United Service Organizations): The U.S.O. offers a variety of services to active military personnel and their dependents, including free refreshments, information, and referrals. It is located in T-2 Mezzanine Level (tel. 773-686-7396).

NOTE:  Your airline is still the best source of information regarding your flight. In an emergency or other important situation, or for additional information regarding your flight, contact your airline in directly. This also applies to items lost on airplane or at gate areas (contact the airline's lost & found department.

All international arrivals - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate.  For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.

1. If you lost an item near ticket counters, gate areas or on your airpplane, contact your airline.
2. If you lost an item at the security checkpoint, contact TSA at 773-377-1210. Administrative offices are in Terminal 2, Mezzanine, between checkpoints 4A & 5. (Entrance via stairts/elevator by Checkpoint 4A).
3. If you lost an item in the parking facility, contact Standard Parking at 773-686-7532.
4. If you lost an item in the public areas of the terminal, contact the Chicago Police at 773-686-2385.
5. If you lost an item on the Airport Transit System, contact OATS at 773-601-1817.  
6. If you lost an item at a food & drink establishment, call 773-686-6148

Animals are not allowed inside the passenger terminals unless they are in a kennel.  Exception: Working dogs on a leash.

Animal relief areas are located curbside, on the lower levels of Terminals 1 and 5. They are gated areas designated for service animal relief and are accessible at all times. All animals must be accompanied and leashed by the owner.

Smoking is not permitted in O’hare International Airport.