Chicago O’Hare (ORD) Airport

Guest Services and Help

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Airport Information/Customer Service
Airport information/customer service booths are located on the lower levels of Terminals One and Three, as well as both the upper and lower levels of Terminal Five. Information and customer service representatives are available to assist passengers and visitors with airport directions, general service information, and language assistance. Call 773-686-2200 for more information.

At O'Hare International Airport, we understand the needs of travelers and provide a variety of special passenger services to make your visit to the airport and/or the City of Chicago, pleasant and convenient. We have a diverse mix of local and national retail stores, hotels, motels, gift and news shops, restaurants, snack bars, lounges, and cafés. We provide full-service business support and a large conference center. We offer a health club, a massage center, and a salon. We have customer service personnel, information representatives, Chicago police, and medical staff available to assist you at any time. To arrange special accommodations for travelers with disabilities, contact your airline.

Lost, Need Help? - look out for the Volunteers in red T-Shirts and a sign around their neck "May I Help". They can help you make your travel experience less stressful.

VIRTUAL CONCIERGE SERVICE- To further enhance the quality of our travelers' experience, the Chicago Airport System has introduced Virtual Concierge kiosks in baggage claim areas at O'Hare International Airport. These multilingual, touch-screen kiosks provide a welcome message from Mayor Richard M. Daley, hotel, transportation and airport information in eight languages, including flight status and weather updates, and information on Chicago events and attractions. Travelers simply touch the screens to place a free-of-charge call to make a hotel reservation, order a rental car or talk with an airport Customer Service Representative. This new technology serves as a primary source of information about O'Hare and Chicago by helping passengers make travel arrangements by putting relevant information at their fingertips.

Hotels/Motels or other visitor services: For information on hotels/motels or other visitor services while in Chicago, please go directly to the website for the Chicago Convention and Tourism Bureau.

Travelers and Immigrants Aid: The Travelers Aid office is located on the upper level of Terminal 2 and provides information, directions, and special assistance to travelers. The office is open Monday through Friday from 8:30 a.m. to 9:00 p.m., and Saturday and Sunday from 10:00 a.m. to 9:00 p.m. There is a satellite location on the lower level of Terminal 2 - hours vary.

U.S.O. (United Service Organizations): The U.S.O. offers a variety of services to active military personnel and their dependents, including free refreshments, information, and referrals. It is located in T-2 Mezzanine Level.
The new and improved 24-hour center, re-opened in May 2007, provides men, women and families of the Armed Forces with a place to relax, enjoy a meal, check e-mail, phone home and re-adjust to life before returning home or being deployed. The USO at O’Hare has provided programs, services care and comfort to troops and their families since 1969.

Real-Time Flight Information (TextFIDS) for Mobile Devices: Real time flight information (TextFIDS) from either O'Hare or Midway International Airports is now available via e-mail capable mobile devices, free-of-charge.

Shortcut e-mail to arriving passengers: a@ohare.com

The first line of the body of the message should contain one or more of the search criteria (Please note: the subject line of the message is to be ignored). (1) The flight number. This is the quickest and most accurate way to find your flight. (2) The time the flight is originally scheduled to arrive or depart (AM/PM designation is optional, but suggested). The search time is for 20 minutes, plus/minus, for the time entered. This service is valid for flights within four hours from the time the original e-mail is sent. (3) The name of the airline, or the airline's two letter code (for example, American Airlines=AA, United Airlines=UA). (4) The originating or destination airport; either the name of the city or the three letter airport code (for example, O'Hare=ORD, Los Angeles=LAX).

Quick Tips
· Be patient! Some mobile carriers take longer to deliver e-mail to your device. If you send too many e-mails too quickly, the server will stop responding to queries from your e-mail address for a short period of time. If you continue to send e-mail, you will be ignored for longer and longer periods of time.
· Online help for TextFIDS is available by sending the word "help" on the first line of a message to any TextFIDS address. The response will contain basic usage information and a list of available help topics for more detailed information.
· Disable your e-mail signature! The search engine only looks at the first line of your message, but some e-mail that includes a signature can become confusing to it.
· If you have problems with HTML or web-based e-mail clients, try placing an equal sign (=) at the end of your query. This is used as a cue to let the search engine know it should stop looking for more criteria.
· Don't have much information to go on? Put the word "FULL" at the beginning or end of your query, and the search engine will respond with up to 50 results! Regular queries will return a maximum of ten flights.
· If you've tried everything else and are still having trouble getting results, send an e-mail to TXTFIDSatOHARE.COM and let us know. With your help we can expand support for new devices and new ways to send e-mail.

Your airline is still the most definitive source of information regarding your flight. In an emergency or other important situation, or for additional information regarding your flight, contact your airline in directly.
Terminal five (5) is the International Terminal.


1. For items near ticket counters, in corporate areas or on an airplane - contact the airline. 2. For items lost in public areas of the Terminal, contact Chicago Police 773.686.2385. 3. For items lost at security check points, contact TSA at 773.894.8760 4. For items lost on Airport transit system, contact OATS at 773.686-1817 5. For items lost in the parking facilities, contact Standard Parking 773.686.7532
The U.S. Post Office has a facility on the upper level of Terminal Two. Hours are 7:00 a.m. to 7:00 p.m., Monday through Friday. A stamp machine and mail slots are available 24 hours a day, seven days a week. Call 773-686-0119 for more information.

Mail drop boxes are in Terminals 1, 3 and 5.

Express Mail Service at O'Hare International Airport
The Mail Safe Express System at O'Hare is an automated mail system now available at security checkpoints. It provides another option for travelers to keep their personal items by choosing to mail them home securely via the United States Postal Service. Every month, nearly 200,000 personal items are surrendered by air travelers going through O’Hare security checkpoints. Despite lists of prohibited items published by the Transportation Security Administration (TSA), travelers continue to bring these items to the checkpoints, often creating frustrating and unfortunate situations.

Located at Checkpoints 1 and 2 in Terminal 1, Checkpoint 5 in Terminal 2, and Checkpoints 7, 7A, and 9 in Terminal 3, the kiosks are a one-stop packaging, payment and vaulted drop-off station that allow passengers to mail items to domestic or international addresses or hold items at a secure location for pick-up upon return to the airport. All major credits cards are accepted for payment.
Animals are not permitted in the terminals at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.


Smoking is not permitted in O’hare International Airport.


The Travelers Aid office is located on the upper level of Terminal 2 and provides information, directions, and special assistance to travelers. The office is open Monday through Friday from 8:30 a.m. to 9:00 p.m., and Saturday and Sunday from 10:00 a.m. to 9:00 p.m. There is a satellite location on the lower level of Terminal 2 - hours vary. For more information call (773) 894-2427.