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Guest Services at Chicago O'Hare ORD Airport

Additional Services at ORD Airport:

Airport Information/Customer Service
: Information and customer service representatives are available to assist passengers and visitors with airport directions, general service information, and language assistance. Call 773-686-2200 for more information.
Volunteers in red T-Shirts and a  "May I Help" tag are ready to help you get around.
Children's Entertainment: :  Airport Transit System at T1, T2, T3 & T5;  Hall of Flags at T3 & T5;  also:  a fighter plane, Brachiosaurus dinosaur, Kids on the Fly exhibit, & light sculpture.
Hotels/ Motels or other visitor services: For information on hotels/motels or other visitor services while in Chicago, please go directly to the website for the Chicago Convention and Tourism Bureau.
Travelers Aid (tel. 773-894-2427) is in Terminal 2 across fom Children's Museum, providing special traveler assistance. Open weekdays 8:30am-9pm; weekend10am-9pm.
U.S.O. (United Service Organizations): The U.S.O. offers a variety of services to active military personnel and their dependents, including free refreshments, information, and referrals. It is located in T-2 Mezzanine Level (tel. 773-686-7396).
Virtual Concierge kiosks in baggage claim areas provide multilingual touch-screens with hotel, transportation and airport information in eight languages, including flight status and weather updates, and information on Chicago events and attractions. You can touch the screens to place a free call for hotel or rental car reservation, or contact an airport Customer Service Representative.


International Travelers at Chicago O'Hare ORD Airport

All international arrivals at U.S. Airports - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance .  If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate.  For Terminal details and /or Concourse connections, please refer to 'Terminal Map' page.

Baggage Transfers: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting airline's check-in counter (which may be in another terminal) and  check them in before proceeding through security check and on to your departure gate. 
Your bags will be automatically transferred if  both arriving & departing airlines (a) belong to the same Airline Alliance,  (b) code-share with another airline; or (c) if both flights were bought on one ticket.

NOTE: Prior to departure make sure that your original airline will transfer bags to your connecting flight - if not, you need, after customs clearance, take them to your connecting terminal and  check them in at your connecting airline counter before proceeding to your gate.

Lost & Found at Chicago O'Hare ORD Airport

1. If you lost an item near ticket counters, gate areas or on your airpplane, contact your airline.
2. If you lost an item at the security checkpoint, contact TSA at 773-377-1210. Administrative offices are in Terminal 2, Mezzanine, between checkpoints 4A & 5. (Entrance via stairts/elevator by Checkpoint 4A).
3. If you lost an item in the parking facility, contact Standard Parking at 773-686-7532.
4. If you lost an item in the public areas of the terminal, contact the Chicago Police at 773-686-2385.
5. If you lost an item on the Airport Transit System, contact OATS at 773-601-1817.  
6. If you lost an item at a food & drink establishment, call 773-686-6148

Pets / Animals at Chicago O'Hare ORD Airport

Animals are not allowed inside the passenger terminals unless they are in a kennel.  Exception: Working dogs on a leash.

Animal relief areas are located curbside, on the lower levels of Terminals 1 and 5. They are gated areas designated for service animal relief and are accessible at all times. All animals must be accompanied and leashed by the owner.

Smoking at Chicago O'Hare ORD Airport

Smoking is not permitted in O’hare International Airport.

Travelers Assistance at Chicago O'Hare ORD Airport

'Travelers Aid' (tel. 773-894-2427) has an office in Terminal 2, open daily, while several Travelers Aid booths are disbursed throughout the terminals at ORD.  Travelers Aid offers guidance, support or avocacy and its staff can assist with crisis intervention & social services.




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