Denver Airport Guest Services, Airport Information and Travelers Assistance

Information Booth located in the Jeppesen Terminal.
For all inquiries, including tourist information on local Denver and Colorado area attractions.

Denver Airport was designed to be a convenient and passenger-friendly airport. Its goal is to provide the public with the best travel experience possible. Airport Guest Services staff can assist you with directions, lost luggage, or if you have special needs and require assistance with items such as wheelchairs or handicapped accessibility. Medical personnel are staffed and prepared in our Medical Center to help with minor emergencies. Both the Hospitality Ambassadors and Guest Services staff provide customer service, an information booth, airport paging and directions, and flight information.

Use the white courtesy telephones throughout the airport to contact Guest Services for paging, information or to report emergencies. Dial 2000 on the white courtesy telephones or call the airport’s toll-free number 1-800-AIR-2-DEN.

Travelers with special needs, such as oxygen, can make advance arrangements with the airport’s Travelers Assistance Program by calling 303-342-0400.

Rocky Mountain United Service Organization (USO) Center
For traveling armed forces men and women and their families. Located beyond security screening in the Presidents Club at the end of the pedestrian bridge connecting Jeppesen Terminal with Concourse A.
Contact Hedy Margolis, director of the Rocky Mountain USO Center, (303) 342-6876 or e-mail at hmargolis@uso.org

Other Services at Denver Airport include

A Massage - Concourse A, (303) 342-6888; Concourse B, (303) 342-6889
Airport Baggage Center - Terminal Level 5, (303) 342-5858
Airport Information Booth - Concourses A, B, C and Terminal Level 5
ATM Machines - Concourses A, B, C and Terminal Levels 5 & 6
Children's Play Area - Concourse B, (303) 317-1089
City Lost & Found - at DIA Terminal Level 5, (303) 342-4062
DIA Conoco and Autoport - Peña Boulevard, (303) 342-0303
DIA Interfaith Chapel - Terminal Level 6
Executive Shine - Concourses A, B, C
InMotion Pictures (Rentals) - Concourse A, (303) 317-1172; Concourse B, (303) 342-0548
International Security Wrap - Terminal Level 6, (303) 342-6816
Internet Kiosks - Concourses A, B, C, Terminal Level 6
Mail Boxes Concourses A, B, C and Terminal Level 6
Public Service Credit Union - Terminal Level 6, (303) 639-2830
Qwest Business Center - Concourse B, (303) 317-0988
Security Checkpoint Mailers - Security Checkpoint, Terminal North/South and Security Checkpoint, entrance to Concourse A Walkway Bridge
Shoe Shine - Executive Shite - Concourses A, B and C
SmarteCarte, Inc. - Terminal Levels 5 & 6
Traveler's Assistance - Concourse B and Terminal Level 5, (303) 342-0400
United States Post Office - Terminal Level 6, (303) 342-3388
World Wide Currency Exchange - Concourses A, B and Terminal Level 5, (303) 342-0190

International arrivals proceed through the Federal Inspection Services area at the north end of Terminal Level 5.

The Lost and Found office is located in Jeppesen Terminal, Level 5 North near International Arrivals
Hours: Mon-Fri 8am-7:30pm; Sat-Sun 8am-6pm
Phone: (303) 342-4062, press 3, or  800 AIR-2DEN, press 4;
E-mail lostandfound@flydenver.com. 

U.S. Post Office
Jeppesen Terminal, Level 6 West
Primary Service: Public Service
Phone: (303) 342-3388
Web site: www.usps.com
A full-service U.S. Post Office is located on Level 6 West of the Jeppesen Terminal. Passengers and visitors at Denver International Airport can mail letters and packages, as well as purchase stamps, commmemorative gifts, or packaging materials.

Pet Relief Area
Jeppensen Terminal, Northwest Corner, Level 2
Primary Facility: Airport Service  
E-mail: info@flydenver.com  
DIA has one designated pet-exercise area located outside Jeppesen Terminal on Level 2 West, not far from Door 200. Pets can wander in a designated enclosed area for relief or exercise. The area is wheelchair accessible.
Connecting passengers with pets who want to use the area should plan on at least 30 minutes of travel time to the terminal and back to an airline gate. Because of security restrictions, no area is available outside the A, B, or C gates.

Smoking Lounges  
Jeppesen Terminal; A, B and C Gates
Primary Facility: Airport Service      
Denver International is a non-smoking airport with the exception of four smoking lounges. The Aviator's Club is located on the west side of Jeppesen Terminal. Level 6, in the atrium. Another smoking lounge, Mesa Verde, is on A Gates Mezzanine Level. The B Gates Aviator's Club smoking lounge is on the mezzanine level, center core. The C Gates smoking lounge, Smokin' Bear, is in the center core. You can also smoke outside the terminal, but not outside A, B, or C gates.

Denver airport realizes that some travelers – such as senior citizens, those requiring assistance or those traveling with infants may have some special needs. The Travelers Assistance Program volunteers can help. Travelers Assistance offers a range of services that includes providing wheelchairs or oxygen for passengers between flights. Travelers Assistance is located in the Jeppesen Terminal on Level 5. If you have specific questions or need to make advance arrangements for special assistance not provided by your airlines, call 303-342-0400.

Hospitality Ambassadors, volunteers, located throughout Denver International, provide information and other assistance. They are identifiable by their while cowboy hats and can help you to smoothly navigate the airport and point out services and amenities.