Denver (DEN) Airport

Guest Services and Help

 Closest Airports to DEN
Compare Airports
Change Airport

Denver Airport Guest Services, Airport Information and Travelers Assistance

Information Booth located in the Jeppesen Terminal.
For all inquiries, including tourist information on local Denver and Colorado area attractions.

Denver Airport was designed to be a convenient and passenger-friendly airport. Its goal is to provide the public with the best travel experience possible. Airport Guest Services staff can assist you with directions, lost luggage, or if you have special needs and require assistance with items such as wheelchairs or handicapped accessibility. Medical personnel are staffed and prepared in our Medical Center to help with minor emergencies. Both the Hospitality Ambassadors and Guest Services staff provide customer service, an information booth, airport paging and directions, and flight information.

Use the white courtesy telephones throughout the airport to contact Guest Services for paging, information or to report emergencies. Dial 2000 on the white courtesy telephones or call the airport’s toll-free number 1-800-AIR-2-DEN.

Travelers with special needs, such as oxygen, can make advance arrangements with the airport’s Travelers Assistance Program by calling 303-342-0400.

Rocky Mountain United Service Organization (USO) Center
For traveling armed forces men and women and their families. Located beyond security screening in the Presidents Club at the end of the pedestrian bridge connecting Jeppesen Terminal with Concourse A.
Contact Hedy Margolis, director of the Rocky Mountain USO Center, (303) 342-6876 or e-mail at hmargolis@uso.org

Other Services at Denver Airport include

A Massage - Concourse A, (303) 342-6888; Concourse B, (303) 342-6889
Airport Baggage Center - Terminal Level 5, (303) 342-5858
Airport Information Booth - Concourses A, B, C and Terminal Level 5
ATM Machines - Concourses A, B, C and Terminal Levels 5 & 6
Children's Play Area - Concourse B, (303) 317-1089
City Lost & Found - at DIA Terminal Level 5, (303) 342-4062
DIA Conoco and Autoport - Peña Boulevard, (303) 342-0303
DIA Interfaith Chapel - Terminal Level 6
Executive Shine - Concourses A, B, C
InMotion Pictures (Rentals) - Concourse A, (303) 317-1172; Concourse B, (303) 342-0548
International Security Wrap - Terminal Level 6, (303) 342-6816
Internet Kiosks - Concourses A, B, C, Terminal Level 6
Mail Boxes Concourses A, B, C and Terminal Level 6
Public Service Credit Union - Terminal Level 6, (303) 639-2830
Qwest Business Center - Concourse B, (303) 317-0988
Security Checkpoint Mailers - Security Checkpoint, Terminal North/South and Security Checkpoint, entrance to Concourse A Walkway Bridge
Shoe Shine - Executive Shite - Concourses A, B and C
SmarteCarte, Inc. - Terminal Levels 5 & 6
Traveler's Assistance - Concourse B and Terminal Level 5, (303) 342-0400
United States Post Office - Terminal Level 6, (303) 342-3388
World Wide Currency Exchange - Concourses A, B and Terminal Level 5, (303) 342-0190
International arrivals proceed through the Federal Inspection Services area at the north end of Terminal Level 5.


FOR ITEMS LOST IN PUBLIC AREAS OF DENVER AIRPORT:
Contact Lost and Found Office at 303-342-4062, option 3; or 1-800-AIR-2DEN, option 4 (Jeppesen Terminal, Level 5 North, near International Arrivals) - open Mo-Fri, 8 am - 7:30 pm, Sat/Sun: 8 am - 6 pm.

FOR ITEMS LOST WHILE IN FLIGHT OR AT THE GATE:
Lost Items, including luggage, are collected by the airline and held for claim. Visit your airline's website or contact your airline directly.
A full-service retail U. S. Postal facility is located on Level 6 West of the Jeppesen Terminal. Passengers and employees at DIA can purchase stamps, commemorative gifts and packaging materials, as well as having many options for mail services. Hours: 7 a.m. to 5 p.m., Monday -Saturday.

Mail boxes are located in Terminals A, B and C and Terminal Level 6
PET EXERCISE AREA / PET RELIEF
DIA Airport has two designated Pet Exercise areas located immediately outside door 216 on the West, and door 217 on the East, outside of the Jeppesen Terminal. As the airport’s concourses are in secure zones, passengers traveling with pets must go to the Terminal to exit the airport. Passenger trains are located in the center core of each concourse and will take you to the Terminal.
A small grassy areas designated for pet relief. Please plan on at least 30 minutes travel time to the Terminal and back to your gate.

TRAVELING WITH YOUR PET:

Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
Give yourself plenty of time for check-in so there is no rushing and everything is done properly
DEN is a non-smoking airport. However, there are two smoking lounges available within the airport. The Aviator’s Club is located on the west side of the Jeppesen Terminal, Level 6. The second smoking lounge is on Concourse B on the mezzanine level, center core. Please remember that you can smoke outside the Terminal, but this is not possible at the concourses.

DIA is a non-smoking airport, with the exception of 4 smoking lounges:
1. The Aviator's Club located on the west side of Jeppesen Terminal, Level 6, in the atrium,
2. The Aviator's Club located ob the mezzanine level of Concourse B,
3. The Mesa Verde Club located on the center core mezzanine of Concourse A, and
4. Smokin' Bear located at Concourse C, on the center core’s concourse level.
You can also smoke outside the terminal, but not the concourses (there is no outside access).
Denver airport realizes that some travelers – such as senior citizens, those requiring assistance or those traveling with infants may have some special needs. The Travelers Assistance Program volunteers can help. Travelers Assistance offers a range of services that includes providing wheelchairs or oxygen for passengers between flights. Travelers Assistance is located in the Jeppesen Terminal on Level 5. If you have specific questions or need to make advance arrangements for special assistance not provided by your airlines, call 303-342-0400.

Hospitality Ambassadors, volunteers, located throughout Denver International, provide information and other assistance. They are identifiable by their while cowboy hats and can help you to smoothly navigate the airport and point out services and amenities.