Detroit Metropolitian (DTW) Airport

Guest Services and Help

 Closest Airports to DTW
Change Airport

Airport Guest Services, Airport Information and Travelers Assistance
At the McNamara Terminal, Airport Information Booths are located on levels 1 and 2.

At the McNamara Terminal, call 734-229-7200.
At the North Terminal, call 734-942-3095.

Vending machines are available
At the McNamara Terminal: Between A Gates 20-24; 28-30; 34-36; 46-50; 54-56; 60-64
At the North Terminal: Across from Gate D18; Baggage Claim;and Ground Transportation Center.

Shoe Shine
At the McNamara Terminal: Between A Gates 20-24; 34-36; 46-50; 60-64.
At the North Terminal: Across From Gate D18
International arrivals are in the McNamara Airport.
Lost And Found Information:

DTW Airport provides you with an online Web form that allows you to easily report any items that were lost within the Detroit Metropolitan Airport terminals.

For items lost within the ground transportation systems (Checker Sedan, MetroCar, rental car, taxi, limo service, etc.), please contact the business directly.

If your items were left aboard an aircraft or baggage is lost or missing at baggage claim, please contact the airline directly.
Animals are not permitted in the terminals at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.

Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly