Detroit Metropolitian Airport (DTW) Guest Services and Help
Guest Services at Detroit Metropolitian DTW Airport
Airport Guest Services, Airport Information and Travelers Assistance
At the McNamara Terminal, Airport Information Booths are located on levels 1 and 2.
At the McNamara Terminal, call 734-229-7200.
At the North Terminal, call 734-942-3095.
Vending machines are available
At the McNamara Terminal: Between A Gates 20-24; 28-30; 34-36; 46-50; 54-56; 60-64
At the North Terminal: Across from Gate D18; Baggage Claim;and Ground Transportation Center.
Shoe Shine
At the McNamara Terminal: Between A Gates 20-24; 34-36; 46-50; 60-64.
At the North Terminal: Across From Gate D18
At the McNamara Terminal, Airport Information Booths are located on levels 1 and 2.
At the McNamara Terminal, call 734-229-7200.
At the North Terminal, call 734-942-3095.
Vending machines are available
At the McNamara Terminal: Between A Gates 20-24; 28-30; 34-36; 46-50; 54-56; 60-64
At the North Terminal: Across from Gate D18; Baggage Claim;and Ground Transportation Center.
Shoe Shine
At the McNamara Terminal: Between A Gates 20-24; 34-36; 46-50; 60-64.
At the North Terminal: Across From Gate D18
International Travelers at Detroit Metropolitian DTW Airport
International arrivals are in the McNamara Airport.
Lost & Found at Detroit Metropolitian DTW Airport
1. If you lost an item onboard your airplane, or lost a bag, contact your airline.
2. If you lost an item in any mode of ground transportation (rental car, taxi, limo MetroCars, etc.), contact the provider of such transportation directly.
3. If you lost an item at the security checkpoint, contact TRA's Lost & Found at (734) 942-3126.
4. If you lost an item anywhere else in the terminals, visit https://apps.clemis.org/lostfound.
2. If you lost an item in any mode of ground transportation (rental car, taxi, limo MetroCars, etc.), contact the provider of such transportation directly.
3. If you lost an item at the security checkpoint, contact TRA's Lost & Found at (734) 942-3126.
4. If you lost an item anywhere else in the terminals, visit https://apps.clemis.org/lostfound.
Pets / Animals at Detroit Metropolitian DTW Airport
Animals are not permitted in the terminals at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.
Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:
Tips for Traveling with Pets:
· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly
Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:
Tips for Traveling with Pets:
· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly
