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Guest Services at Detroit Metropolitian DTW Airport

Airport Guest Services, Airport Information and Travelers Assistance

Information is available at Information booths located at:
McNamara Terminal, tel. 734-229-7200.
North Terminal, tel. 734-942-3095.

Reflection Rooms are located at:
Mcamara Terminal: at Center Link Area upstairs above the FOX Sports Bar (use elevator near the TSA checkpoint.
North Terminal near gate D16

Vending machines
are available at:
McNamara Terminal: Between A Gates 20-24; 28-30; 34-36; 46-50; 54-56; 60-64; and C gates between C2-3; C10-12 and C22-24.
North Terminal: Across from Gate D18; Baggage Claim;and Ground Transportation Center.

Shoe Shine is available at
McNamara Terminal: Between A Gates 20-24; 34-36; 46-50; 60-64.
North Terminal: Across From Gate D18

USO / Armed Services Lounge 'Freedom Center'  is available at the McNamara Terminal, at gate A43.

International Travelers at Detroit Metropolitian DTW Airport

All international arrivals at the U.S. - with the exception of those who went through U.S. Customs clearance at participating airports - need to go through passport control, pick up their bags and go with them through Customs clearance . 
If they continue their journey  they need to re-check-in their bags where indicated, before proceeding to to their connecting flight's gate. 
For Terminal and /or Concourse connections, please refer to 'Terminal Map' page.

NOTE:  count in one hour beween your arrival and completion of the entry process.

The Internatioal Arrivals Hall is located at:
McNamara Terminal, lower level and one level below domestic baggage claim; and at
North Terminal, baggage claim level 1, near domestic carousel 2.

Baggage cars are free in the international baggage claim area, before US Customs.


Lost & Found at Detroit Metropolitian DTW Airport

1. If you lost an item onboard your airplane, or lost a bag, contact your airline.
2. If you lost an item at rental car, taxi, limo, MetroCars, etc.), open metroairport.cm/tranportation.

3. If you lost an item at the security checkpoint, contact TSA's Lost & Found at (734) 942-3126.
4. If you lost an item  anywhere else in the terminals, visit https://apps.clemis.org/lostfound and file  Lost & Found claim with WCAA Police.

Pets / Animals at Detroit Metropolitian DTW Airport

Animals are not permitted in the terminals unless they are in a kennel. Exception: working dogs on a leash.

Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly

Smoking at Detroit Metropolitian DTW Airport

Smoking is not allowed inside the terminals or in the parking garage.




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