Edmonton (YEG) Airport

Guest Services and Help

 Change Airport

GUEST SERVICES AT YEG AIRPORT

Northern Lights Airport Volunteers can be seen throughout the airport terminal in colourful uniforms. They assist passengers with luggage carts, wheelchairs, strollers, directions and information, as well as assisting customers at the Information Booth.

Information Booths - Bilingual Customer Service Representatives are happy to answer questions about the airport and Edmonton-area attractions and events. They also provide assistance over the telephone, including any of the white information phones located in the terminal building, or at the centrally located Information Booth on the Arrivals Level across from door #7. They also co-ordinate Lost and Found.
Hours: Mo-Fri, 8am-midnight; Sat/Sun 9am-midnight
For More Information call (local) 780.890.8382; toll-free in North America: 1.800.268.7134; TTY: 780.890.6715; or e-mail: info@flyeia.co

Amenities for Traveling Families

1. Family washrooms with change table, rocking chair, high chair and bathing facilities for small children are located on the observation deck of the Central Hall and the Central Arrivals Area. Change tables are present in all public washrooms at Edmonton International Airport.

2. Family entertainment area - This post-security family area will occupy and satisfy both children and adults. That area also incorporates various electronic games and Toys throughout the gate areas.

3. Laugh’n Learn - at North Terminal, Departures Level; hours: 7am-7:30pm, Sun-Fri, and 7am-5pm (Sat). Phone: 780.890.7376 - Laugh ‘N’ Learn promotes creative thinking through educational toys that will keep children entertained for hours.

4. Observation deck - Features spectacular views of the runways and overlooks the post-security waiting area.

5. Kidzworld - The centerpiece of Kidzworld is the construction of two new kids’ play areas. One is located post-security in the north end of the Departures Lounge, and the other is on Arrivals Level in Central Hall.
Designed for children ages 2 to 12, these play areas encourage creative play with kid-sized ticket counters, a play plane to climb in and slide out of, and a tower to climb up on. Seating will be available for parents and additional FIDS screens will be installed nearby so parents can easily check their flight times without leaving children unattended.

General Services - (some of the listed items refer you to more specific information):
* Accessibility - see "Persons with Disabilities"
* Airport Volunteers - see above
* Baggage
* Banking - see "Banking"
* Chapel - see "Chapel"
* Customer Service - see above
* Family - see above
* Information Booth - see above
* Internet - see "Internet"
* Live Entertainment (in Terminal - inquire at Information Booth)
* Lost & Found - see "Lost & Found"
* Smoke-Free Airport
* Storage
INTERNATIONAL ARRIVALS AT YEG AIRPORT - see "Security".
LOST AND FOUND AT YEG AIRPORT:

1. Items found in the terminal building and parking lots can be claimed at the Information Booth on the Arrivals Level.
Hours: 8am-12pm, Mo-Fri; 9am-12pm, Sat/Sun

For more information call 1.800.268.7134 or e-mail: info@flyeia.com

2. For items lost on board an aircraft or for lost baggage, please contact the airlines directly.
PETS at YEG Airport: No pets are allowed at the airport unless they are placed in a dog carrier. There is a dog run on the Arrivals Level outside door 1 to the North (by guard house) -and- outside the North-west corner of the Parkade (near metered parking and Rendez-vous) across from door 3. Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly