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  • Customs line
    Oct 12, 2016
    Hi! Does anyone know approx how long customs line are the night of thanksgiving? Before black friday? With and without global entry?


    It really depends on the time of the day. There aren't really any more international flights on those days, so it really shouldn't take any more time than normal.


  • Iah from Dublin.
    Oct 10, 2016
    Hi there. I'm flying from Dublin to Houston on January 1st, landing at 3.15pm flying via London. I have the chance to swap and fly through Newark landing in Houston at 4.05pm having being pre cleared in Dublin. Which do you think would get me through quicker? Thanks.


    It would be about the same. I personally would avoid the connection in Newark.


    That's great, thanks for the quick reply.


  • Enough to time to make connections?
    Sep 10, 2016
    We will be arriving in IAH at 5:20pm in Cancun MX. We need to clear customs and make it to our connecting flight to SNA by 7:00pm. Will that work? Was not aware that we would have to do this when booking the flight.


    That's barely enough time if everything goes smoothly.


  • Connection IAH
    Sep 1, 2016
    HI, I am USA citizen traveling from Panama (Central America) to St. Luis with a 1hour and 25 min Layover. Is it enough to make the connection? Thanks


    No, that is not enough time. It might be possible without checked bags, but it is below the minimum required international connection time.


  • Pets
    Aug 22, 2016
    Anyone know where the pets as cargo drop off for Lufthansa is?


  • International arrival transit flying to Canada
    Aug 20, 2016
    I am arriving Air NZ terminal D & leaving terminal A to Toronto on Air Canada. Is there a recheck of bags at Terminal D for Air Canada flights (is all on one ticket & is code share)? I have 3 hrs between flights - presume this is enough? Thanks


    Yes, you can re-check your bags in Terminal D at the re-check desk. You should have enough time.


    Many thanks


  • 2 hour connection time enough?
    Aug 11, 2016
    Hello -we are flying from Cabo San Lucas to Houston and then connecting to Newark. Our flight will arrive in Houston on a Sat eve at approx. 4:55pm and our flight to Newark leaves at 7:30pm. After we go through customs do we have to reclaim our bags? How does the check in with bags works for the connection? I am hoping 2 hours will be sufficient? Thank you!!


    Yes, you will go through US Immigration, claim your bags, go through US Customs, re-check your bags at the re-check desk, go through security and to your departure gate. You should have enough time.


  • Mexico - IAH - Tokyo (ANA)
    Aug 9, 2016
    Hi, I have a flight from Mexico to Tokyo with a 1hr 30min layover in IAH. The flights are with ANA. I have a checked bag. Can I make the connection when both flights are in terminal E? Will my bag go all the way to Tokyo? Thanks


    Your bags will be tagged to Tokyo but you may have to claim them in Houston. You will go through US Immigration, US Customs, and Security. You have barely enough time if everything goes perfectly.


  • Terminal D to Terminal E
    Aug 5, 2016
    My child and I are both traveling internationally but from two different terminals. My child is Terminal D and I'm Terminal E. Question - Can I go through TSA screening in terminal D and get to terminal E without going through TSA screening again?


    Yes, you can, they're really just two sides of the same building.


  • Preclearing customs ... does bag stay checked?
    Aug 3, 2016
    I'm preclearing customs in Nassau. Does my checked luggage stay checked through to my final destination or do I retrieve it then recheck it? Mahalo!


    It will stay checked to your final destination.


  • boarding procedure
    Jul 30, 2016
    I have checked in online & have my boarding pass. When I get to IAH, can I go to the departing gate?


    Yes, you will just go through security and to your departure gate. If you don't have bags to check you don't have to go to the airline counter, you can go straight to security.


  • IAH Needs Remedial Education With Disabled
    Jul 26, 2016
    Let me start this letter with a comment about living within 20 miles of IAH for over 30 years. I have flown for many of those years, but have only recently been relegated to the need for wheelchair assistance. I have 8 fused vertebrae and unbelievable pain that I wake, walk and live through each day. If you are like me (prior to being disabled), then you probably have no idea what it's like to be in this position, until you are in it. I hope and pray you never will have to experience it. On July 22 I flew out of IAH to PIT on a United flight. The flight was uneventful except for an unforeseen air pocket – which caused a huge pounding on my already sore spine. Upon landing we were met in the jetway – IN THE JETWAY – by a representative from PIT Aviation Safeguard Wheelchair Assistance. His name was Ricky. Ricky was very outgoing, personable and wanted to know your needs – not just your injury – but what he could do to make you more comfortable without causing more injury. He was amazing. Not only did he take us to our luggage, but then escorted us across the street to the rental car agency until we received our car. He truly epitomized the definition of customer service. Upon my return from PIT to IAH we used the services at PIT again. Just as we found with our first experience, the people hired and supervised by PIT were amazing. ALL of them were very concerned about your comfort and anything they could do to make your transition more comfortable. Amazing people with obviously amazing training and expectations. Then we returned to Houston IAH. Having to wait for a cart. Then having the driver sit in the cart as we loaded the luggage (yes, me too) into the cart was not what I expected. Perhaps Houston IAH could use a page out of PIT's training manual when working with the disabled??? Instead of just working for a paycheck, people should be hired for their 'attitude' and/or ability to serve. It seems PIT has found the formula. IAH needs to study PIT's playbook and study it carefully before they try to claim a "decent" status for the disabled. On a scorecard, I would rate IAH a 2 and PIT a 9.5. There's a lot of room for improvement at IAH. Try asking for help.


    I'm sorry about your experience, but this is not IAH's website. Nobody from IAH will read this.


  • Gates Concourses I will need
    Jul 13, 2016
    I am flying Steamboat Springs, CO HDN to Houston, TX IAH on July 18 and then on to Pensacola PNS. Can you tell me the gates/concourses I will need when I arrive/leave Houston?


    You will arrive in terminal B or C and depart from Terminal B. The skyway train connects all terminals inside security.


  • tsa wait time iah
    Jul 13, 2016
    what is the wait time to get through security check point? Flying to Puerto Rico @ 10:15 am


    If you get to the terminal at 8:15 you should be fine.


  • Arrival Time
    Jun 28, 2016
    How early should we arrive to check in and go through security for a 6pm flight on a Wednesday.


    4 PM should be fine.


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