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  • Where do I get my baggage?
    Dec 17, 2014
    1
    I arrive from Edmonton Canada in terminal E, where do I pick up my baggage?

     

    Chances are you will actually arrive in Terminal C. You will claim your baggage at the domestic baggage claim in Terminal C, United staff will tell you the exact claim.

     

  • Meeting someone during layover at IAH
    Nov 21, 2014
    0
    My friend will be flying on United Airlines from Gulfport, Mississippi to Houston, Texas on December 21. She will fly on flight UA4588. Her flight arrives in Houston at 7:57 AM, and then she will fly out at 11:25 AM that morning. We plan to meet during this time, which is the reason for her long layover. Arriving in Terminal A that morning, where would be the place to meet her at? I will not be going through security as I will not be flying, so I need somewhere to meet that is outside security. She will need to head back through security and get to Terminal B to catch her departing flight. I have 2 questions: a) Where does she go after arriving in Terminal A to meet me? b) Where do I go after parking to go meet her? Thank you very much for any help!

     

  • 1 hour 40 minute connection time
    Nov 10, 2014
    2
    I'm flying in from London next sat on United. I am transiting en route to Managua, also on United. I understand I have to retrieve my luggage and go through immigration/customs. I have a visa waiver. Am I right in assuming that I arrive and depart from Terminal E ?Do I have sufficient time between flights? What do I do with my bags?

     

    Yes, both flights will be in Terminal E. United does have a policy at IAH where bags on International to International connections do not have to be collected to go through US Customs, but please confirm this with the United agents in London and Houston.

     

    Thanks mate. I'll check with United at Heathrow

     

  • wheelchairs not available
    Nov 6, 2014
    2
    returned a dollar rental car, asked for a wheelchair-told i had to go downstairs, to the bus before i could get a wheelchair i had to be at the main terminal.wheel chairs were not available at car rental,neither side of bus trip to airport and not until i arrived in person at the ticket counter for usair, was i told i could get a wheelchair. at this point it had been over a half hr, traveling from car drop off, to bus, to outside terminal, to ticket counter.. then waited over 20 minutes until a wheel chair arrived.not acceptable. i was barely walking at this point,and in terrible pain.finally a wheelchair arrived and took me to my gate-without stopping at bathrooms or for liquid refreshment.my "wheelchair pusher: spoke little english or just ignored me, finally left me at gate.when the flight landed in phila, i had a requested wheelchair and had to wait over 35 minutes for wheelchair to arrive. finally the cleaning crew was finished, all luggage picked up and a wheelchair arrives to take me to baggage.not acceptable time frame in phila, and i was told in houston there is a lack of wheelchairs-and many people have complained that you can not get a wheel chair until you are at the ticket counter.not acceptable by usair, or iah houston airport. also this is the second time i had this much of a wait time to get off the plane...in phila.our flight was an on time landing-i had a wheelchair on my reservation-again not acceptable service..

     

    This is not US Airways or the Houston airport's website.

     

    no kidding. i sent emails to us air and houston airport also..

     

  • Transfer/connecting flight
    Nov 6, 2014
    4
    Hi, my husband will fly from SFO to IAH with UA 1027 and will arrive at 2.34 pm. At 3.45 pm he will fly with LH 7986 to AMS. Does he has enough time to go from he arriving terminal to the departure terminal? And does he has to go to customs again? Thanks

     

    LH7986 is also a United flight. He will just arrive in Terminal C and depart from Terminal E which is directly connected. All he has to do is walk from his arrival gate to his departure gate. You do not go through US Immigration or Customs when leaving the US. He has enough time.

     

    FYI, he will fly tomorrow morning from SFO, november 6th.

     

    Thanks for the quick response. Which United code has this flight? Thanks!

     

    LH7986 is United flight 58

     

  • Baggage Question
    Oct 13, 2014
    1
    I'll be arriving in houston from cancun on Unitied and taking a connecting flight to Indianapolis. Will I need to get my checked luggage on arrival in houston and recheck it or will it automatically be transferred to my connecting flight

     

    You will arrive in Terminal E, Go though US Immigration, claim your baggage, go through US Customs, then re-check your baggage at the transfer desk. Then you will go up to the departure level, go through security, and then take the TerminaLink train to your departure terminal if necessary.

     

  • 1hr 25 minute layover
    Oct 10, 2014
    1
    Hi - arriving at Houston on United fllght UA96 from Heathrow on Feb 21st at 16:15. Leaving on United flight UA1565 to San Jose Costa Rica at 17:40 Is that enough time for security etc? Is it true we can't check our bags through to the final destination?.

     

    In Houston, some International->International bags do not have to be claimed to go through US Customs. You will have to ask the United agents. Your connection is 5 minutes shorter than the minimum connection time for International->International. It's possible, but it doesn't leave much time for delays.

     

  • connections
    Sep 8, 2014
    1
    I will be flying from KCI and going to Shreveport. la. How hard and how far would my connection be

     

    Your first flight will arrive in Terminal B or C and your second flight will depart from Terminal B. If you arrive in C, it is connected to B inside security by the TerminaLink train.

     

  • Wheelchair assist between terminals & recheck luggage????
    Aug 31, 2014
    1
    Confused. 1) Do I have to recheck luggage for United if I have to move from Term C to Term B? 2) Is there assistance avail for a wheelchair passenger to get from Term C to Term B?

     

    You do not have to re-check baggage, it will be transferred automatically. If you need wheelchair assistance, call United before your flight.

     

  • Clearing Customs
    Aug 15, 2014
    1
    I have a flight coming from Guadalajara to Montreal. I connect through Houston. So my question is do I have to pass through US customs ? Or can I go through by means of "in transit"

     

    You do have to go through US Immigration but in many cases you will not have to claim your bag because IAH is part of a pilot program where bags of Intl->Intl connecting passengers do not have to be claimed to go through US customs. However, check with the agents when you arrive.

     

  • Whole day in Houston
    Aug 13, 2014
    1
    My international flight arrives in houston at 5h15, and I have a connection to SFO @ 21h00. I'm looking to rent a car for the day. What time should I bring the car back, to make it to my flight? Thank you!

     

    I would plan on being back at IAH at about 7 PM (1900). Be aware that traffic in Houston is very bad so plan accordingly.

     

  • terminals
    Aug 3, 2014
    1
    What terminal does UA flight 5582 arrive from Tucson,AZ(12:03pm) and what terminal does UA Ft. 3733 depart for Toronto YYZ airport (12:45pm). Very close connection.

     

    5582 will arrive in B and 3733 with depart from C. They are connected inside security by the TerminaLink train. You will barely have enough time if your first flight is on-time.

     

  • Interline Baggage Question
    Jul 28, 2014
    1
    My daughter flew in from GIG (Rio) on United. She then is on a codeshare UA/AC flight to YYC (Calgary). Her bag was tagged all the way to Calgary (YYC). My question is whether she would have had to collect her bag after customs and the put it on a transfer case OR whether it should have been checked all the way through to Calgary? She was told two separate things by two different UA/AC people in Houston this morning. She looked for her bag on the carousel and didn't see it. Any help would be appreciated. Thanks, Singlepoint

     

    She should have had to claim her bag to go through US Customs. You can call the bag tracking office to see if the bag was for some reason transferred directly to her Calgary flight or if it's still sitting in Houston somewhere.

     

  • overlay baggage claim
    Jul 27, 2014
    2
    I have 6 hrs overlay over Atlanta (ATL), do i have to claim my baggage and check in again at ATL for next flight out? Thanks again!

     

    The answer is NO.

     

    Actually, it depends whether your flight into Atlanta is domestic or international. If domestic and both flights are on the same airline or alliance then no, if international, yes, you will have to claim your bags to go through US Customs then immediately re-check them.

     

  • Check in
    Jul 27, 2014
    2
    We have a flight tomorrow UA3797 to Atlanta, which terminal do we need to go to check in? Thanks.

     

    1. At IAH, United Airlines is the only airline at present using multiple terminals: TA, TB, TC, and TE for international arrivals & departures. 2. Your flight number was not listed today. Therefore, open tomorrow http://www.fly2houston.com/iah/about - in the Flight Search (top left) click on airlines and add United; then click on Cities & add Atlanta, and add your flight number, then hit "Search".

     

    That flight uses Terminal C. But for future reference for any United flight you can check-in at any terminal except D.

     





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