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Houston Intercontinental (IAH) Airport

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  • Terminal D to Terminal E
    Aug 5, 2016
    My child and I are both traveling internationally but from two different terminals. My child is Terminal D and I'm Terminal E. Question - Can I go through TSA screening in terminal D and get to terminal E without going through TSA screening again?


    Yes, you can, they're really just two sides of the same building.


  • Preclearing customs ... does bag stay checked?
    Aug 3, 2016
    I'm preclearing customs in Nassau. Does my checked luggage stay checked through to my final destination or do I retrieve it then recheck it? Mahalo!


    It will stay checked to your final destination.


  • boarding procedure
    Jul 30, 2016
    I have checked in online & have my boarding pass. When I get to IAH, can I go to the departing gate?


    Yes, you will just go through security and to your departure gate. If you don't have bags to check you don't have to go to the airline counter, you can go straight to security.


  • IAH Needs Remedial Education With Disabled
    Jul 26, 2016
    Let me start this letter with a comment about living within 20 miles of IAH for over 30 years. I have flown for many of those years, but have only recently been relegated to the need for wheelchair assistance. I have 8 fused vertebrae and unbelievable pain that I wake, walk and live through each day. If you are like me (prior to being disabled), then you probably have no idea what it's like to be in this position, until you are in it. I hope and pray you never will have to experience it. On July 22 I flew out of IAH to PIT on a United flight. The flight was uneventful except for an unforeseen air pocket – which caused a huge pounding on my already sore spine. Upon landing we were met in the jetway – IN THE JETWAY – by a representative from PIT Aviation Safeguard Wheelchair Assistance. His name was Ricky. Ricky was very outgoing, personable and wanted to know your needs – not just your injury – but what he could do to make you more comfortable without causing more injury. He was amazing. Not only did he take us to our luggage, but then escorted us across the street to the rental car agency until we received our car. He truly epitomized the definition of customer service. Upon my return from PIT to IAH we used the services at PIT again. Just as we found with our first experience, the people hired and supervised by PIT were amazing. ALL of them were very concerned about your comfort and anything they could do to make your transition more comfortable. Amazing people with obviously amazing training and expectations. Then we returned to Houston IAH. Having to wait for a cart. Then having the driver sit in the cart as we loaded the luggage (yes, me too) into the cart was not what I expected. Perhaps Houston IAH could use a page out of PIT's training manual when working with the disabled??? Instead of just working for a paycheck, people should be hired for their 'attitude' and/or ability to serve. It seems PIT has found the formula. IAH needs to study PIT's playbook and study it carefully before they try to claim a "decent" status for the disabled. On a scorecard, I would rate IAH a 2 and PIT a 9.5. There's a lot of room for improvement at IAH. Try asking for help.


    I'm sorry about your experience, but this is not IAH's website. Nobody from IAH will read this.


  • Gates Concourses I will need
    Jul 13, 2016
    I am flying Steamboat Springs, CO HDN to Houston, TX IAH on July 18 and then on to Pensacola PNS. Can you tell me the gates/concourses I will need when I arrive/leave Houston?


    You will arrive in terminal B or C and depart from Terminal B. The skyway train connects all terminals inside security.


  • tsa wait time iah
    Jul 13, 2016
    what is the wait time to get through security check point? Flying to Puerto Rico @ 10:15 am


    If you get to the terminal at 8:15 you should be fine.


  • Arrival Time
    Jun 28, 2016
    How early should we arrive to check in and go through security for a 6pm flight on a Wednesday.


    4 PM should be fine.


  • Dublin - Cancun (Connections via London & Texas)
    Jun 22, 2016
    Hi I'll be travelling to Cancun from Dublin booking made via united. I have queries regarding US Clearance & Connecting Flights. Upon arriving in Texas I will have to do the pre-clearance (ESTA obtained) and then subsequently fly to Cancun. My question is are customs involved in pre-clearance of connecting flights? Connect time in Houston, TX, US (IAH - Intercontinental) is 2 hr 5 mn. I'm just concerned if I could miss my flight if the queue was big, etc? Any assistance/guidance provided would be greatly appreciated


    There is no pre-clearance in London so in Houston you will go through US Immigration, Customs, and Security. You should not have to claim your bags. You should have enough time. If you miss your connection you will be put on the next available flight to Cancun.


  • Heathrow to IAH with layover to MEM
    Jun 19, 2016
    My husband and I are flying british airways from Heathrow to IAH a 1 hour 36 minute layover in IAH. Then flying United Airlines out of IAH to MEM. We have no checked baggage. Will 1hr 36 min be enough time to go through customs, immigration and security?


    With no checked baggage you have a chance if you check in for your United flight online before you leave London.


  • Check in for UAL Flight to Canada
    Jun 13, 2016
    We have a flight to Canada that leaves from Terminal B. It is normal to check in for international flights in Terminal E but, with our flight leaving from terminal B can we check in at Terminal B or do we have to do Terminal E and then take the train to Terminal B??


    Yes, most international United Express flights depart from B. You can check in in Terminal B.


  • Help for my wife and kids
    Jun 6, 2016
    Hi There, My wife and two toddlers will be flying through IAH to New Zealand. I booked this on seperate tickets so she is going to have to pick up the luggage (2-3 suitcases and 2 car seats and a double stroller, and then recheck in with Air New Zealand. Is there any way she can get help with the bags etc?? I know there are wheel chairs etc, however she will need someone to help with the bags as she will push the stroller. Is there anyone there for this?? Any ideas??


  • Question re connection
    Jun 3, 2016
    Greetings. My wife and I are planning on traveling through Houston this fall. She can walk, but an artificial knee slows her down. The connection, if the flights are on time, is 50 minutes. Both flights are on United. Never been to this airport before. Is that enough time? Is there assistance for handicapped available to speed the process? Would we have to go through security again?


    She can request wheelchair assistance by calling United. You will not have to go through security again in Houston assuming your first flight is domestic.


    Thanks. I am concerned about the time. IS 50 minutes enough for a slower person like this?


    Yes, it should be as long as the first flight is on-time.


  • First Time Flyer
    Jun 3, 2016
    Hi! I have never flown before and I have a flight coming out of IAH to HNL in Hawaii. I am clueless as to the airport process. What do I do/Where do I go upon arrival? Thanks!


    Print out your boarding pass at home or get it using the United App on your phone. Then when you get to the airport, if you have a bag to check you go to the bag check counter for United in Terminal C. You will have to pay for it with a credit card (you can pay ahead of time online). You will then take your boarding pass (either paper or phone) and your ID (a drivers license is fine) to the security line, go through security, and then follow signs to your departure gate.


  • Claiming baggage from canceled flight
    May 28, 2016
    I flew in from Austin (United) and the connection to SLC I was supposed to make left without me. Then, the last flight of the day to SLC got canceled. I am giving up on my trip and going back to Austin. I was told tonight that they did not have enough personnel to pull checked bags. How can I prevent my bag from going to SLC and get it back to Austin?


  • Connecting flights
    May 24, 2016
    I will be arriving Houston at 9:35 AM , 6/6 at Terminal B connecting to a 12 noon flight leaving from Terminal C. Will I have to go through security again? Is 2-1/2 hrs. enough time to make it?


    No, you will not have to go through security. the Skyway train connects all terminals inside security. You have plenty of time.


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