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  • wheelchairs not available
    Nov 6, 2014
    returned a dollar rental car, asked for a wheelchair-told i had to go downstairs, to the bus before i could get a wheelchair i had to be at the main terminal.wheel chairs were not available at car rental,neither side of bus trip to airport and not until i arrived in person at the ticket counter for usair, was i told i could get a wheelchair. at this point it had been over a half hr, traveling from car drop off, to bus, to outside terminal, to ticket counter.. then waited over 20 minutes until a wheel chair arrived.not acceptable. i was barely walking at this point,and in terrible pain.finally a wheelchair arrived and took me to my gate-without stopping at bathrooms or for liquid refreshment.my "wheelchair pusher: spoke little english or just ignored me, finally left me at gate.when the flight landed in phila, i had a requested wheelchair and had to wait over 35 minutes for wheelchair to arrive. finally the cleaning crew was finished, all luggage picked up and a wheelchair arrives to take me to baggage.not acceptable time frame in phila, and i was told in houston there is a lack of wheelchairs-and many people have complained that you can not get a wheel chair until you are at the ticket counter.not acceptable by usair, or iah houston airport. also this is the second time i had this much of a wait time to get off the plane...in phila.our flight was an on time landing-i had a wheelchair on my reservation-again not acceptable service..


    This is not US Airways or the Houston airport's website.


    no kidding. i sent emails to us air and houston airport also..


  • Transfer/connecting flight
    Nov 6, 2014
    Hi, my husband will fly from SFO to IAH with UA 1027 and will arrive at 2.34 pm. At 3.45 pm he will fly with LH 7986 to AMS. Does he has enough time to go from he arriving terminal to the departure terminal? And does he has to go to customs again? Thanks


    LH7986 is also a United flight. He will just arrive in Terminal C and depart from Terminal E which is directly connected. All he has to do is walk from his arrival gate to his departure gate. You do not go through US Immigration or Customs when leaving the US. He has enough time.


    FYI, he will fly tomorrow morning from SFO, november 6th.


    Thanks for the quick response. Which United code has this flight? Thanks!


    LH7986 is United flight 58


  • Baggage Question
    Oct 13, 2014
    I'll be arriving in houston from cancun on Unitied and taking a connecting flight to Indianapolis. Will I need to get my checked luggage on arrival in houston and recheck it or will it automatically be transferred to my connecting flight


    You will arrive in Terminal E, Go though US Immigration, claim your baggage, go through US Customs, then re-check your baggage at the transfer desk. Then you will go up to the departure level, go through security, and then take the TerminaLink train to your departure terminal if necessary.


  • 1hr 25 minute layover
    Oct 10, 2014
    Hi - arriving at Houston on United fllght UA96 from Heathrow on Feb 21st at 16:15. Leaving on United flight UA1565 to San Jose Costa Rica at 17:40 Is that enough time for security etc? Is it true we can't check our bags through to the final destination?.


    In Houston, some International->International bags do not have to be claimed to go through US Customs. You will have to ask the United agents. Your connection is 5 minutes shorter than the minimum connection time for International->International. It's possible, but it doesn't leave much time for delays.


  • connections
    Sep 8, 2014
    I will be flying from KCI and going to Shreveport. la. How hard and how far would my connection be


    Your first flight will arrive in Terminal B or C and your second flight will depart from Terminal B. If you arrive in C, it is connected to B inside security by the TerminaLink train.


  • Wheelchair assist between terminals & recheck luggage????
    Aug 31, 2014
    Confused. 1) Do I have to recheck luggage for United if I have to move from Term C to Term B? 2) Is there assistance avail for a wheelchair passenger to get from Term C to Term B?


    You do not have to re-check baggage, it will be transferred automatically. If you need wheelchair assistance, call United before your flight.


  • Clearing Customs
    Aug 15, 2014
    I have a flight coming from Guadalajara to Montreal. I connect through Houston. So my question is do I have to pass through US customs ? Or can I go through by means of "in transit"


    You do have to go through US Immigration but in many cases you will not have to claim your bag because IAH is part of a pilot program where bags of Intl->Intl connecting passengers do not have to be claimed to go through US customs. However, check with the agents when you arrive.


  • Whole day in Houston
    Dec 8, 2015
    My international flight arrives in houston at 5h15, and I have a connection to SFO @ 21h00. I'm looking to rent a car for the day. What time should I bring the car back, to make it to my flight? Thank you!


    I would plan on being back at IAH at about 7 PM (1900). Be aware that traffic in Houston is very bad so plan accordingly.


    Hi am going from Atlanta to Houston IAH TO MEXICO MORELIA in Houston do I have to claim my baggage ?? And to get to terminal a to b I have to take the train correct?? But I don't know how to use it how do I know were to get off??


  • terminals
    Aug 3, 2014
    What terminal does UA flight 5582 arrive from Tucson,AZ(12:03pm) and what terminal does UA Ft. 3733 depart for Toronto YYZ airport (12:45pm). Very close connection.


    5582 will arrive in B and 3733 with depart from C. They are connected inside security by the TerminaLink train. You will barely have enough time if your first flight is on-time.


  • Interline Baggage Question
    Jul 28, 2014
    My daughter flew in from GIG (Rio) on United. She then is on a codeshare UA/AC flight to YYC (Calgary). Her bag was tagged all the way to Calgary (YYC). My question is whether she would have had to collect her bag after customs and the put it on a transfer case OR whether it should have been checked all the way through to Calgary? She was told two separate things by two different UA/AC people in Houston this morning. She looked for her bag on the carousel and didn't see it. Any help would be appreciated. Thanks, Singlepoint


    She should have had to claim her bag to go through US Customs. You can call the bag tracking office to see if the bag was for some reason transferred directly to her Calgary flight or if it's still sitting in Houston somewhere.


  • overlay baggage claim
    Jul 27, 2014
    I have 6 hrs overlay over Atlanta (ATL), do i have to claim my baggage and check in again at ATL for next flight out? Thanks again!


    The answer is NO.


    Actually, it depends whether your flight into Atlanta is domestic or international. If domestic and both flights are on the same airline or alliance then no, if international, yes, you will have to claim your bags to go through US Customs then immediately re-check them.


  • Check in
    Jul 27, 2014
    We have a flight tomorrow UA3797 to Atlanta, which terminal do we need to go to check in? Thanks.


    1. At IAH, United Airlines is the only airline at present using multiple terminals: TA, TB, TC, and TE for international arrivals & departures. 2. Your flight number was not listed today. Therefore, open tomorrow http://www.fly2houston.com/iah/about - in the Flight Search (top left) click on airlines and add United; then click on Cities & add Atlanta, and add your flight number, then hit "Search".


    That flight uses Terminal C. But for future reference for any United flight you can check-in at any terminal except D.


  • travel
    Jul 16, 2014


    your flight from EWR will arrive in Terminal C and your flight to Aspen will depart from Terminal B or C. If you need to go to Terminal B, the TerminaLink train connects all terminals inside security.


  • Terminal
    Jul 14, 2014
    My group is meeting at Terminal C before going to check-in...so where do I go? Can I get to the terminal without my ticket?


    You can meet in the check-in area of Terminal C. You don't need any documentation to enter the check-in area.


  • Elderley Travelers
    Jul 12, 2014
    My parents are arriving at terminal D and have an overnight layover, staying at the airport Marriott. Would it be easier for them to take a taxi to the hotel as compared to the train as walking distances is difficult?


    'Airport Marriott Hotel' is located in the center of the Airport terminal complex (tel. 281-443-2310 or 800-228-9290), linking the airside of the terminals to the hotel's dining & conference rooms. The hotel also provides free underground train service.


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