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  • YYZ-IAH-MTY Connecting flight questions
    May 24, 2016
    Hi. Flying from Toronto to Houston on United 8350 operated by Air Canada Express / Jazz, Terminal A, and then have to catch United 5597 operated by Skywest / United Express Terminal B. Heading to Monterrey Mexico. Will I have to look after my baggage in Houston and go through customs, or just get off the plane at terminal A and head over to terminal B on the skytrain ? Thanks in advance.


    You will pre-clear US Immigration and Customs in Toronto. All you have to do in Houston is go from your arrival gate to your departure gate via the Skyway train. You don't have to do anything with your bags.


  • Lines?
    May 19, 2016
    How have the security lines been this week?


  • 1 hour 30 min transfer time
    May 20, 2016
    Hi, we fly from Amsterdam, via Houston, to Cancun. We have in Houston 1 hour 30 min transfer time. Is this enough? Do we need to collect our bags and drop it of again?


    Since you are on An International to International connection through Houston on United, you can use the Onestop immigration and customs desk in IAH and do not have to claim your bags. This is still a difficult transfer.


  • Medical assistance
    May 10, 2016
    I'm transiting at Houston on way from Managua to Washington DC. I need to have someone give me an injection of a pre-filled anti-blood clot syringe. Is there a facility with staff that could possibly do that at Houston's airport?


    No, that is not a service that is available. Injecting yourself with Heparin/Lovenox is very easy. Learn to do it yourself.


  • Sufficient time to change planes interncontinental flight
    Apr 26, 2016
    I'm flying with United from Costa Rica (flight No. UA 1099) via Houston to London. Arrival in Houston at 7:00 pm at Terminal E and departing with Austrian Airlines (flight No.OS 7810) at 8:50 pm at Terminal E. Are 1:50 h sufficient to clear immigration, customs and security?


    Both flights are on United. Since you are on an International to International connection all on United you won't have to claim your bags and can use onestop immigration and customs. You should have enough time.


  • Dead Battery in car
    Apr 26, 2016
    Is there a jump team or something like that to help if a car has a dead battery and wont start? Im leaving for a week and nervous about it.


    Yes, all major airports have this. Also, unless your battery is already practically dead, it won't go dead just for sitting for a week.


  • Layover
    Apr 6, 2016
    Our vacation is late June and We are arriving at IAH from Seattle at 6:13am and getting on our connecting flight to MCO at 7:22am will this be enough time? We are taking United.


    Yes, that should be enough time. All you have to do is walk from your arrival gate to your departure gate, both in Terminal C.


  • Chinese Friend flying into Houston
    Mar 28, 2016
    My Chinese friend is fly on Air China and I am meeting her . Then we are both flying to Tampa on United. Is there a place near USA Custom that I could meet her. She does not speak a lot of English and is nervous about getting lost at the airport


    Yes, you can meet her at the exit of customs.


  • grandma needs a wheelchair
    Mar 24, 2016
    How do I arrange for wheelchair assistance from arrival gate to baggage claim, or preferably, car pick up? The section of travelers needing assistance lists a phone number which leads to a menu where none of the options have anything to do with what I need.


    You need to contact the airline your grandmother is flying with her Reservation number.


  • grandma needs a wheelchair
    Mar 24, 2016
    How do I arrange for wheelchair assistance from the arrival gate to the baggage claim or preferably, to the pick up area? The phone number listed as having more information just answers with a menu and none of the options deal with handicapped assistance.


  • IAH Migration
    Mar 24, 2016
    Hello I am flying from San Luis Potosi (Mexico) to Berlin through Houston and then New York. In Houston I have exactly 90 minutes to change, in my ticket I cant find an info about the terminals.. Is it enough time to go through customs and change the conection flight to New York? Will I have to take my bags i Hourston and check them again?? Thank you.


    It says in my ticket that it is Waiting 1h 30min and its the same plane...I dont know if that is possible?


    No, it is not the same plane. You will arrive in Terminal D, go through US Immigration, claim your bags, go through US customs, re-check your bags, and go through security and then go to Terminal C or E where your flight to Newark will depart. You have just enough time if everything goes perfectly.


  • help to gates for slow walker
    Mar 24, 2016
    Recovering from recent heel surgery. slow walker with cane. IAH airport. United -term C. Still painful. Worried about trip. How can I get through security line? How to get ride to gate?


    Oh, and no luggage to check.


    Call United to request wheelchair service.


  • help to gates for slow walker
    Mar 10, 2016
    Recovering from recent heel surgery. slow walker with cane. United -term C. Still painful. Worried about trip. How can I get through security line? How to get ride to gate?


  • Managua-IAH-Frankfurt transfer time IAH
    Mar 17, 2016
    Hello. I travel from Managua via IAH to Frankfurt in July. We have 90 minutes for transfer at the IAH. We arrive and leave from terminal E. Is this enough time for transfer?


    It's barely enough time. You won't have to claim your bags but you will have to go through US Immigration, Customs, and Security.


    90 minutes is tight. My wife (who doesn't walk well) and I had 1 hour 10 minutes to make a connection--arriving from Costa Rica, departing for LAX--yesterday. We would not have made it without the help of a wheelchair driver named Tyniesha (sp?). Even with her invaluable assistance we were some of the last people to board the LAX flight.


    Mar 3, 2016
    Will I have to retrieve my luggage to go thru customs if I am on a flight from Cancun, Mexico, that arrives in IAH (Houston, TX), and has a 10 + hour layover before continuing on to Toronto?


    Is your 10 hour layover overnight or same day? If it's same day you shouldn't have to claim your bags. If it's overnight you probably will.


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