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  • Chinese Friend flying into Houston
    Mar 28, 2016
    My Chinese friend is fly on Air China and I am meeting her . Then we are both flying to Tampa on United. Is there a place near USA Custom that I could meet her. She does not speak a lot of English and is nervous about getting lost at the airport


    Yes, you can meet her at the exit of customs.


  • grandma needs a wheelchair
    Mar 24, 2016
    How do I arrange for wheelchair assistance from arrival gate to baggage claim, or preferably, car pick up? The section of travelers needing assistance lists a phone number which leads to a menu where none of the options have anything to do with what I need.


    You need to contact the airline your grandmother is flying with her Reservation number.


  • grandma needs a wheelchair
    Mar 24, 2016
    How do I arrange for wheelchair assistance from the arrival gate to the baggage claim or preferably, to the pick up area? The phone number listed as having more information just answers with a menu and none of the options deal with handicapped assistance.


  • IAH Migration
    Mar 24, 2016
    Hello I am flying from San Luis Potosi (Mexico) to Berlin through Houston and then New York. In Houston I have exactly 90 minutes to change, in my ticket I cant find an info about the terminals.. Is it enough time to go through customs and change the conection flight to New York? Will I have to take my bags i Hourston and check them again?? Thank you.


    It says in my ticket that it is Waiting 1h 30min and its the same plane...I dont know if that is possible?


    No, it is not the same plane. You will arrive in Terminal D, go through US Immigration, claim your bags, go through US customs, re-check your bags, and go through security and then go to Terminal C or E where your flight to Newark will depart. You have just enough time if everything goes perfectly.


  • help to gates for slow walker
    Mar 24, 2016
    Recovering from recent heel surgery. slow walker with cane. IAH airport. United -term C. Still painful. Worried about trip. How can I get through security line? How to get ride to gate?


    Oh, and no luggage to check.


    Call United to request wheelchair service.


  • help to gates for slow walker
    Mar 10, 2016
    Recovering from recent heel surgery. slow walker with cane. United -term C. Still painful. Worried about trip. How can I get through security line? How to get ride to gate?


  • Managua-IAH-Frankfurt transfer time IAH
    Mar 17, 2016
    Hello. I travel from Managua via IAH to Frankfurt in July. We have 90 minutes for transfer at the IAH. We arrive and leave from terminal E. Is this enough time for transfer?


    It's barely enough time. You won't have to claim your bags but you will have to go through US Immigration, Customs, and Security.


    90 minutes is tight. My wife (who doesn't walk well) and I had 1 hour 10 minutes to make a connection--arriving from Costa Rica, departing for LAX--yesterday. We would not have made it without the help of a wheelchair driver named Tyniesha (sp?). Even with her invaluable assistance we were some of the last people to board the LAX flight.


    Mar 3, 2016
    Will I have to retrieve my luggage to go thru customs if I am on a flight from Cancun, Mexico, that arrives in IAH (Houston, TX), and has a 10 + hour layover before continuing on to Toronto?


    Is your 10 hour layover overnight or same day? If it's same day you shouldn't have to claim your bags. If it's overnight you probably will.


  • Transfer after clearing custom..
    Mar 2, 2016
    I am arriving from Lufthansa air line at terminal D. I have to clear custom and catch a plane to go to ABQ at terminal C. How i can do as I am old lady and i have baggages.


    There are free carts in the immigration hall to help you with your baggage going through customs. If you have trouble getting around you can request wheelchair assistance from your airlines.


  • Flying Auckland to Toronto
    Mar 2, 2016
    I'll be flying Auckland to Toronto via Houston and Chicago. The layover is 44 minutes between the Houston to Chicago transfer. Is this enough time?


    You only have 44 minutes after arriving from Auckland?!? No, that's completely impossible. You need to contact whoever you booked that ticket to and get it changed to at least 90 minutes, preferably 2 hours. Maybe you can even get a nonstop from Houston to Toronto instead of having to go to Chicago first.


  • Connection Flight
    Feb 19, 2016
    Hi , Going to Costa Rica from Dubai ,have connection flight from Houston @ 5.42 pm ( Arr & Dept. is on same Terminal E. I have only 1hr 30 min b/w the flights. Want to check, if it will be sufficient time to clear all the formalities ? will i be able to make it to the connection flight ? and will i get any assistance from my Airlines ( united ) ? Pls suggest the best way to clear all formalities faster.


    United does not fly from Dubai to Houston. What airline is your first flight on? This is a very very difficult connection even if everything goes perfectly. There is nothing you can do to speed things up other than moving quickly and having your documents in order.


    first flight is on Emirates. Any suggestion ?


    Then this is an impossible connection.


  • Time to transfer
    Feb 11, 2016
    Very worried. We are travelling from costa rica to Austin via IAH. We arrive IAH at 11:25 Terminal E (we are from the UK) and need to get through customs, collect our bags, get to Terminal C, check in our bags again for the flight at 13:00 to Austin. Our travel agent says they have contacted the airline and this is within their time span. Surely there's not enough time


    Yes, that is barely enough time but it is enough time. You don't actually have to change terminals to re-check your bags, you can re-check them at the re-check desk just after you clear customs. Also, if you do miss your connection. United has almost hourly flights from Houston to Austin.


  • Transfer International fights in IAH
    Feb 11, 2016
    I have to transfer from the flihgt arriving from Bogota to IAH (UA1006) to the flight to Amsterdam (LH7986). I have 11 h tranfer time and want to go to Houston downtown in that time. Do I need to check out all the luggage? If the answer is yes are there some lockers where the luggage can be stored? How long does it take to get through all the immigration/security and luggage reclaim procedures?


    You shouldn't have to do anything with your bags in Houston since you are on an International to International connection. Immigration will take about 30 minutes.


    Thank you! United airlines employee says I will have to collect my luggage from UA flight a check in at the other airline, so it is confusing. I hope you are right and not United Airlines:)


    Both of your flights are operated by United.


    No, only the one from Bogota to Houston. Then we continue with Lufthansa to Amsterdam.


    Lufthansa does not fly from Houston to Amsterdam nonstop.


  • 46 min layover
    Feb 8, 2016
    I'm travelling from Toronto to Ixtapa Mexico. I have a 46 min layover in Houston. When i go to book the flight it says "Risky" connection. I will not be checking my bags. The flight is through united and also says Includes Travel Operated By Mesa Airlines Dba United Express , Expressjet Airlines Dba United Express. Will i need to switch terminals? Would you book this flight?


    You will pre-clear US Immigration and customs in Toronto. You will arrive in Terminal B or C and depart from Terminal E. All gates are connected inside security by the Skyway train. It is possible to make this connection but leaves no time to spare if the flight from Toronto is delayed.


  • help
    Jan 26, 2016
    can I make it from United A1 terminal to E2 in 45 mins?


    Yes, that is possible if the first flight is on-time. The Skyway train connects all terminals inside security.


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