IAH Traveler Help | iFlyer Forum

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Topic Discussion

My child and I are both traveling internationally but from two different terminals. My child is Terminal D and I'm Terminal E. Question - Can I go through TSA screening in terminal D and get to terminal E without going through TSA screening again?
Yes, you can, they're really just two sides of the same building.
I'm preclearing customs in Nassau. Does my checked luggage stay checked through to my final destination or do I retrieve it then recheck it? Mahalo!
It will stay checked to your final destination.
I have checked in online & have my boarding pass. When I get to IAH, can I go to the departing gate?
Yes, you will just go through security and to your departure gate. If you don't have bags to check you don't have to go to the airline counter, you can go straight to security.
Let me start this letter with a comment about living within 20 miles of IAH for over 30 years. I have flown for many of those years, but have only recently been relegated to the need for wheelchair assistance. I have 8 fused vertebrae and unbelievable pain that I wake, walk and live through each day. If you are like me (prior to being disabled), then you probably have no idea what it's like to be in this position, until you are in it. I hope and pray you never will have to experience it.

On July 22 I flew out of IAH to PIT on a United flight. The flight was uneventful except for an unforeseen air pocket – which caused a huge pounding on my already sore spine. Upon landing we were met in the jetway – IN THE JETWAY – by a representative from PIT Aviation Safeguard Wheelchair Assistance. His name was Ricky. Ricky was very outgoing, personable and wanted to know your needs – not just your injury – but what he could do to make you more comfortable without causing more injury. He was amazing. Not only did he take us to our luggage, but then escorted us across the street to the rental car agency until we received our car. He truly epitomized the definition of customer service.

Upon my return from PIT to IAH we used the services at PIT again. Just as we found with our first experience, the people hired and supervised by PIT were amazing. ALL of them were very concerned about your comfort and anything they could do to make your transition more comfortable. Amazing people with obviously amazing training and expectations. Then we returned to Houston IAH. Having to wait for a cart. Then having the driver sit in the cart as we loaded the luggage (yes, me too) into the cart was not what I expected.

Perhaps Houston IAH could use a page out of PIT's training manual when working with the disabled??? Instead of just working for a paycheck, people should be hired for their 'attitude' and/or ability to serve. It seems PIT has found the formula. IAH needs to study PIT's playbook and study it carefully before they try to claim a "decent" status for the disabled. On a scorecard, I would rate IAH a 2 and PIT a 9.5. There's a lot of room for improvement at IAH. Try asking for help.
I'm sorry about your experience, but this is not IAH's website. Nobody from IAH will read this.
I am flying Steamboat Springs, CO HDN to Houston, TX IAH on July 18 and then on to Pensacola PNS. Can you tell me the gates/concourses I will need when I arrive/leave Houston?
You will arrive in terminal B or C and depart from Terminal B. The skyway train connects all terminals inside security.
what is the wait time to get through security check point? Flying to Puerto Rico @ 10:15 am
If you get to the terminal at 8:15 you should be fine.
How early should we arrive to check in and go through security for a 6pm flight on a Wednesday.
4 PM should be fine.
I'll be travelling to Cancun from Dublin booking made via united. I have queries regarding US Clearance & Connecting Flights.

Upon arriving in Texas I will have to do the pre-clearance (ESTA obtained) and then subsequently fly to Cancun.

My question is are customs involved in pre-clearance of connecting flights? Connect time in Houston, TX, US (IAH - Intercontinental) is 2 hr 5 mn. I'm just concerned if I could miss my flight if the queue was big, etc?

Any assistance/guidance provided would be greatly appreciated
There is no pre-clearance in London so in Houston you will go through US Immigration, Customs, and Security. You should not have to claim your bags. You should have enough time. If you miss your connection you will be put on the next available flight to Cancun.
My husband and I are flying british airways from Heathrow to IAH a 1 hour 36 minute layover in IAH. Then flying United Airlines out of IAH to MEM.
We have no checked baggage.
Will 1hr 36 min be enough time to go through customs, immigration and security?
With no checked baggage you have a chance if you check in for your United flight online before you leave London.
We have a flight to Canada that leaves from Terminal B. It is normal to check in for international flights in Terminal E but, with our flight leaving from terminal B can we check in at Terminal B or do we have to do Terminal E and then take the train to Terminal B??
Yes, most international United Express flights depart from B. You can check in in Terminal B.