Emergency / Medical Servicesat Rochester ROC Airport
People With Special Needs / Persons With Disabilities
Elevators and escalators are located on both the upper and lower levels, east and west ends of the Main Terminal. Escalators can also be found in the center of the Main Terminal.
The telephones at the east and west ends of the upper level are equipped with TTY access.
Wheelchairs are available and can be delivered to your gate or at any point within the terminal. Simply by contacting your airline, a skycap at ""6044"" or ""6043"" on a white courtesy phone located throughout the airport, or by going to the skycap podium located along the upper roadway. Please allow between 10-15 minutes for your wheelchair to arrive. Longer waits may occur during high traffic volume and increased demand.
Please contact your airline’s 1-800 number, prior to arrival, if you require any special assistance.
To help make your trip even easier, skycaps are stationed at curb side on the upper level to assist departing passengers by checking bags to their final destination that helps passengers avoid ticket lines. Skycaps can assist individuals with their luggage and are available to transport disabled individuals by wheelchair to and from aircraft gates. Skycaps are also available at baggage claim to assist arriving passengers. Skycap kiosks are outside on the departure roadway. Skycaps are also located inside the upper level entranceways. The Huntleigh and ITS Corporations provide the skycap service for each concourse.