Rockford (RFD) Airport

Guest Services and Help

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PASSENGER SERVICE COUNTER - located in the Lower Level of the Terminal adjacent to the ticket counter. Look for the bright blue banner!
RFD's staff members are on hand to provide excellent customer care, be it in assisting with booking a ticket or providing flight information. For questions e-mail pguentert@flyrfd.com. or call 815-969-4020.

AIRPORT LOUNGE - located upstairs in the Arrival/Departure Area: Comfortable seating with reading materials and FREE Wi-Fi access, as well as two large-screen TVs airing family-oriented DVDs. Arcade-type video games are also available, as well as massage chairs!

PICK-UP/DROP-OFF is a breeze. Express lanes are provided for picking up or dropping off passengers at the curb directly in front of the terminal. RFD personnel are available curbside to assist you with your baggage.

NOTE: Federal security regulations prohibit the presence of unattended vehicles or baggage. Do not leave your vehicle, even for a short time. Unattended vehicles will be ticketed and towed. Flying to Cancun? If you or a friend are flying to Cancun, flights will depart in the main Terminal and arrive at the International Arrival Gate located adjacent to the Terminal (next to UPS). The most convenient parking spot would be at a location between the Terminal and the International Arrival Gate facility.
For items lost on the airplane, contact your airline. For items lost at the Airport, contact the Airport.
Pets are not allowed in the terminal, unless they are working dogs or are in a safe kennel. Contact your airline as to their requirements.

Dog & Cat Lodging/Grooming is available at the Airport Pet Lodge, located at 1213 Lockheed Lane, Rockford, IL 61109; Tel: 815-397-4597
No smoking is allowed in the RFD terminal