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Guangzhou Baiyun CAN Airport Terminal Map

Main Terminal / Concourses at Guangzhou Baiyun CAN Airport

Baiyun Airport's Exit & Entry Immigration Procedures; Transfer Procedures; Terminal Layout; and Services & Amenities & Important telephone numbers:

Exit & Entry Immigration procedures:
Both incoming and outgoing passengers need to show a valid passport.  Foreign passengers need to complete the 'Foreign Exit & Entry' registration card and have a Chinese Visa. After due inspection, the entry registration card will be taken, while the exit registration card will be returned to passenger.  Those holding a group visa to China will be exempted from this requirement.
International Arrivals need to go through Inspection & Quarantine, Border Inspection, Baggage Claim, Customs Inspection, & again Inspection & Quarantine.
International Departures need to check in, get boarding pass, go through Inspection & Quarantine, Customs Inspection, Security check, Frontier Inspection & on to the boarding area.

Passenger transfers:  
Depending on your transfer schedule, you can follow one of the four scenarios outlining where to go when transferring to another plane:
1. Changing from an international flight to a domestic flight: After deplaning, hand in your health declaration, go through Immigration check, then the baggage claim, go to Customs inspection; then to the Transfer Desk, go through security check and wait in the departure hall for boarding.
2. Changing from a domestic flight to an international flight: After deplaning, go to baggage claim, health inspection, customs inspection, then go to the transfer desk, thereafter go through Immigration check, security check, and then wait in the Departure Hall for boarding.
3. Changing from international flight to another international flight: After deplaning, go to the transfer desk and thereafter wait in the Departure Hall for boarding.
4. Changing from domestic flight to another domestic flight: After deplaning, go to the transfer desk; thereafter wait in the Departure Hall for boarding.

TERMINAL LAYOUT:

The large four-level passenger terminal at Guangzhou Baiyun International Airport includes a main building, a connector,  Concourses A & B, and elevated walkways. Its underground level leads to the subway station and parking lot; while Level 4 houses offices.
Level 1 houses the Arrivals Hall with baggage claim & Customs facility;
Level 2 is  the Arrivals Interlayer with immigration facility;
Level 3 is the Departures level with Departures Hall with 8 entrances/exits (outside of which are the taxi and shuttle bus stops), divided by Domestic & International sides:
1. The Domestic Departure Hall has 6 check-in counter islands E through N with 144 check-in counters. Services include information pertaining to tickets, international/domestic flights, ticket changes & seat-reconfirmation for return flight, check-in assistance, and more. (Islands E, K & L handle check-in procedures for the International Departures Hall).
2. The International Departures Hall has four check-in counter islands G, H, F & J, and 102 check-in counters. Passengers to international flights use Boarding Area A, Concourse East 1.

Boarding Gate Areas:  Both Concourses A & B can be accessed from the Departures Hall on level 3 - the east side leads to A gates; the west side leads to B gates.  Both A & B gate areas are divided into three piers: North, Center, South.
1. Main Terminal gates:  1-8 at its south side & 9-16 at its north side. Each of the A & B Concourses are divided into three gateways:
2.Concourse A gates:  West:  A124-133 (A13-18 are on level 1); Center: A113-123 (A07-11 on level 1);  South: international gates A101-112 (A01-04 on level 1).The 'Baiyunport', is a First- & Business-class Lounge in on the A Concourse, near the entrance to the South gates.
3. Concourse B gates:  North  & B224-235 (B13-18 on level 1); Center  B214-B223 (B07-B10 on level 1) ; South -  & B201-213 (B01-B04  on level 1).

[A new Terminal 2 is scheduled to open in 2017.]

Services and Amenities at Baiyun Airport: 
While most food & drink establishments, as well as shops, are located in the Domestic Lounge on level 1, you can dine at the Jinlong Food Street, located near Gates 17/18 of the Departure Hall. This area also has an assortment of cafes.
Special security check line intended for the elderly, disabled & servicemen is at International gate 11, Domestic East  gate 11 & Domestic West gate 23.
Ticket counters: The domestic ticket counter is near gates 3, 11 & 14 on level 3,  and the international ticket counter is near gates 5 & 6 on level 3. 
Information desks (tel. 020 86137273) four are located opposite F & D Islands and near the gates & 15.
Free internet service is available throughout the terminal at 63 hot spots(use AIRPORT-WIFI-FREE).
Lost & Found is in the Departure Hall on level 3, near gate 1.
Business Centers are at gate 3 on level 1 and in the Departure areas A & B on level 3 west of check-in N.  
First & Business Class Lounges (tel. 400-830-0000 or 020-8613-2888) are in the gate areas of both East & West Concourses: at East gates near gate entrances to  B224-B235; B224-214 & B201-213; at West gates near gate entrance to B101-112 (international gates) and in the center of gates A124-133.
Post Office is to the left of gate 9, Departure Hall, 3/F main block. 
Medical Centers: at gate 27, level 1; on level 3 of west-bridge building; & on level 2 of East II building.
Mothers & Infants rooms are at Departure areas A & B on level 3.
Baggage: (a) For overweight baggage exceeding 50kg, or 50x75x90cm in dimension, go to the baggage check-in counters next to gates 1, 9 & 16 of the Departure Hall on level 3 of the main block. (b) Left baggage service is on levels 1 & 3.
Baggage Storage facilities (tel. 020 – 36066859): six are available at: Gate 16, Domestic Baggage Claim Lobby; Gate 8 in International Departure Lobby, Domestic Arrival Area B (2), International Arrival Area (2).

Important Telephone Numbers at Guangzhou Airport:  (most telephone numbers precede 020-):
Airport Express - Information 86122102;   Help Desk 400-830-8688 (without 020- number)
Baggage Information -  Storage 36066859; Lost bags:36066763 (domestic); 86130102 (international)'
Call Center 36066999
Complaint - 36066315
Flights - 36066999
Hotline -36066288
Lost & Found - 36066946
Medical Center - 36066926 or 86133851
Parking Garage - 36062841
Police Station - 86137273 (7am-10pm)
Security  - 36066581
VIP Help Desk - 400-830-0000 (without 020- number)



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