Halifax Airport (YHZ) Medical & Handicapped Help


People With Special Needs / Persons With Disabilities at Halifax YHZ Airport

Halifax Stanfield International Airport is barrier free, with wheelchair accessibility to all areas of the Terminal Building and offers a variety of accessibility features.

Arrival And Check-In
The Airport Terminal Building has four slow moving revolving doors - two are located in the check-in area and two are located in the Arrivals area. All doors are equipped with automatic push bars. All ground transportation agencies have lowered check-in counters. The Airport Terminal Building has an accessible “Ask Me” Kiosk, which includes flight information, maps, etc. All ATMs are equipped with tactile markers. New parking lot with accessible shuttle transportation to and from the airport to the parking lot is available.

Personal Assistance
A Volunteer Host Program called the Tartan Team, identified by a tartan vest, provides a warm and friendly welcome. Volunteers are on site most days of the week from 8:00 a.m. to 4:00 p.m. and some evenings. Volunteers will provide assistance to persons with special needs such as assisting people to washrooms. Volunteers also provide information and directions related to facilities services and retail stores. HIAA does not provide wheelchairs, however passengers may make prior arrangements directly with their airline.

TTY Phones
One TTY is located at the Information Booth (902) 873-1224. One TTY is located at the Business/Hotel Reservation Kiosk. In addition, the Airport Terminal has nine TTY public telephones located throughout the Terminal Building. All public telephones are wheelchair accessible and have volume controls.

Wayfinding
All signs are positioned to avoid glare or shadows. All signs have contrasting colours and meet width and height guidelines. All signs have Sans Serif for letters and Arabic for numbers. Tactile markers are located in all elevators and escalators. Contrasting colour and grading is used between the walkways and waiting areas on the second level Departures area.

Washrooms
All washrooms at Halifax Stanfield International Airport are wheelchair accessible. Wheelchair accessible washrooms are located in the following areas:

Check-In/Ticket Counters
Food Court/Airport Square
Domestic Arrivals Area
International Arrivals Area
Departures Level – Gate 16
Departures Level – Gate 20
Departures Level – Gate 23

All wheelchair accessible washrooms, with the exception of Gate 20, also include private “family” washrooms that are fully accessible.

Accessible Local Transportation Serving the Airport:

Airporter - Tel: 902.873.2091 - provides accessible transportation from Halifax Stanfield International Airport to designated drop-off points. It is advisable to provide a minimum of 24 hours advance notice. Yellow Cab - Tel: 902.422.1551 - provides accessible transportation from Halifax Stanfield International Airport to the passenger's destination, providing the individual is able to get from the wheelchair to the vehicle. It is advisable to provide a minimum of 24 hours advance notice. Need-A-Lift Transportation Services - Tel: 902.222.5438 - provides wheelchair accessible bus and taxi service to the Metro and surrounding areas in the HRM. Other Accessibility Features Halifax International Airport Authority provides tours for anyone with special needs to assist in familiarizing themselves with the airport. The Airport Terminal Building is equipped with ceiling lights for the hearing impaired when a fire alarm is activated.




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