Hamburg Airport (HAM) Guest Services and Help
Guest Services at Hamburg HAM Airport
Information:
Airport Office located at Terminal 1, departures level, and Terminal 2, arrivals level. Open daily 6am-11pm. Tel: +49 (40) 50 75-10 10; Fax +49 (40) 50 75-21 49; e-Mail: airportoffice@ham.airport.de
Lounges:
1. Airport Lounge, located in the Airport Plaza, gallery level. Tel: +49 (40) 50 75-27 72. Available to all passengers in possession of a valid boarding pass, at a fee of EUR 23.80. Credit card accepted.
2. Lufthansa Lounge (Senator and Frequent Traveller), located in Terminal 2, gallery level. Tel: +49 (40) 50 70-22 19.
Airport Office located at Terminal 1, departures level, and Terminal 2, arrivals level. Open daily 6am-11pm. Tel: +49 (40) 50 75-10 10; Fax +49 (40) 50 75-21 49; e-Mail: airportoffice@ham.airport.de
Lounges:
1. Airport Lounge, located in the Airport Plaza, gallery level. Tel: +49 (40) 50 75-27 72. Available to all passengers in possession of a valid boarding pass, at a fee of EUR 23.80. Credit card accepted.
2. Lufthansa Lounge (Senator and Frequent Traveller), located in Terminal 2, gallery level. Tel: +49 (40) 50 70-22 19.
Lost & Found at Hamburg HAM Airport
Please contact your airline if you left something on your aircraft.
Please contact the Airport Office if you lost items at the airport.
To collect any lost items, please bring with you your identification with photo.
Hour: 09:00am to 04:00pm (Monday to Friday)
Please contact the Airport Office if you lost items at the airport.
To collect any lost items, please bring with you your identification with photo.
Hour: 09:00am to 04:00pm (Monday to Friday)
Pets / Animals at Hamburg HAM Airport
Pets are not allowed at the airport, unless they are working dogs or are in a safe kennel. Contact your airline as to their requirements.
Smoking at Hamburg HAM Airport
Smoking is not permitted at Hamburg Airport.