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  • baggage re-check
    Sep 19, 2016
    Travelling from Amsterdam to Memphis through Atlanta. For some reason my baggage was tagged only to ATL and not to my final destination. I was told I would need to claim my baggage in ATL, go through customs, re-register and tag my baggage to the final destination. Is it some kid of a new rule? Previously my baggage was always tagged to the final destinations even though I had to claim it in ATL. Please advise.


    Yeah, I don't know why the bags were only tagged to ATL, did you use a travel agent that may have put the two tickets on separate reservations?


  • Oswaldo with guest services
    Sep 18, 2016
    Sitting on what I assume was a break, in full uniform making fun of passengers. He was extremely offensive.


    Sep 18, 2016
    Based on my experience on 16 Sept. 2016, there is no way to avoid a long and tedious experience in the security line for travelers coming from overseas and connecting in ATL for other destinations. The bottle neck is at security. Before this, passport control and customs are a breeze. It's even fast to reclaim and recheck your luggage, or so it seemed to me--I had only carry on. I have Global Entry but there are no dedicated lines for security. TSA attendants seem confuse about this. One asked me to show my Global Entry Card--when I got it a couple of years ago I was told not to bother to carry it since it alone was of no value. I wonder if this has changed. Anyway, she allowed me to pass through what she said was Global Entry passport control, but the security line issue came up later. I know I was in the security line for 45 minutes minimum, and it may have been longer. I will avoid ATL on return trips from Europe if possible in the future because of this issue.


    The procedure at all US Airports is the same, however, yes at some airports you use a general security checkpoint to access the gates for connecting flights where you can then use the PreCheck Access that you get with Global Entry. There is no PreCheck line at the International connections checkpoint in Atlanta.


  • Flight from ATL to PLS
    Sep 14, 2016
    I have an upcoming flight from Atlanta to Turks and Caicos. I am assuming this will be considered an international flight but it appears this flight leaves from terminal D or E most of the time. so my question is do I need to go directly to the international terminal to check in and then transfer to correct terminal? Also any advise on navigating customs would be helpful and does carry on luggage pose a problem with customs?


    D and E are concourses, not terminals. You will go to the International Terminal to check in and go through security. There is no US Customs when leaving the US. This assumes you are starting your trip in Atlanta. Is that correct?


    Yes that is correct.


  • Non US citizen traveling from SAP to SJC via ATL on Delta
    Sep 12, 2016
    As a non US citizen, is 90 minutes enough time to catch my connection plane?


    It's barely enough time if everything goes perfectly.


  • is 90 minutes enough time to clear customs and catch next flight?
    Aug 21, 2016
    I'm a US citizen arriving from Rome at 5:25pm on 10/27; my connecting flight time to SJC has now changed to 7 pm, Is 90 minutes enough time to clear customs and make my connection with (1) checked bag or (2) carry-on only? Or do I need to change my connecting flight?


    If both flights are on Delta and the same reservation, then that's just enough time. It's a lot safer without a checked bag.


    Yes, both are Delta flights with the same reservation number. Thank you very much for the rapid reply.


  • TSA on Thursday
    Aug 3, 2016
    I will be flying out at 830 am tomorrow morning. What is the recommended time to arrive at the airport. Is it still taking two plus hours to get through TSA?


    I would still try to be there by 6:30


  • Carry0on or Check Baggage.
    Jul 21, 2016
    Flying Delta from Denver to Atlanta with one hour to connect to a Virgin Atlantic flight to London. Is it better to carry luggage or check it through? Also, where is Terminal "S" at Atlanta or is that a general term for the domestic concourses.


    Yes, "S" is a generic term for the domestic concourses. All you have to do is go from your arrival gate to Concourse E or F where you depart on the plane train. If you have checked bags you don't have to do anything with them in Atlanta, so it doesn't really matter if you have checked bags or not.


  • 50 year old mom + 2 year old kid traveling
    Jul 21, 2016
    Hi, My mom and kid(ages as above) are arriving in ATL from London.They have two wheel chairs booked.They are carrying 2 cabin bags along with the kid stroller in the flight.I am worried if they can make it outside conveniently with this luggage.Can anyone suggest what can be done from my end to get the support they need?


    The wheelchair pushers will make sure their bags are taken care of .


  • Security wait time during week
    Jul 20, 2016
    I have a domestic flight on a Wednesday morning departing at 9:35am. How early do I need to arrive to get through security etc. It's been several years since I've flown and I've hard security lines can be really long. Thanks!


    I would get there by at least 7 AM if you want to be safe.


    thanks! That's what I was thinking


  • Luggage carts and rental cars
    Jul 14, 2016
    I'm driving in to ATL for a one-way flight. I'm hoping to rent a car for the trip, but I'm concerned about getting luggage from car rental return to the terminal. I have too much for one person to carry. Are luggage carts available in the car rental return area? Rent or free, I care not. Just need to know before I rent a car. Would hate to take this option and be unable to transport my luggage.


    No, there's no carts there. It's generally not a good idea to travel with more baggage than you can carry.


  • Help With Luggages
    Jul 13, 2016
    Hi, My wife will be arriving ATL from BWI to board an international flight from ATL to LOS (Lagos). How can she arrange for assistance with her Luggages to be rechecked in for the international flight as she will be arriving with a toddler, an infant in arms, a stroller, a carry on bag and 4 Luggages.


    She doesn't need to re-check her baggage if both tickets are on the same reservation, just take the plane train from her arrival gate to her departure gate. There is no US Customs when leaving the US>


  • customs coming back to the states
    Jul 13, 2016
    When I land in Atlanta will I go pick up my luggage and take it to customs? And will 4 1/2hrs be enough time


    Yes, if Atlanta is your port of entry you will go through US Immigration, claim your bags, go through US Customs, re-check your bags at the re-check desk, and go through security and to your departure gate via the Plane Train. You have plenty of time.


  • Non US citizen traveling from EZE to SFO via ATL on Delta
    Jul 12, 2016
    What is the process for a Non US citizen to go through immigration and customs on 7/16 early morning? Will 2 hours 35 minutes be enough time? What about travel from international terminal to domestic terminal?


    That should be enough time. You will arrive in concourse E or F, go through US Immigration, claim your bags, go through US Customs, re-check your bags at the re-check desk, then go through security and take the plane train to your departure concourse and walk to your departure gate.


  • Connecting flights
    Jul 10, 2016
    This is my first time to America I arrive in Atlanta from Manchester and will be boarding another flight to Tampa. I only have 1.45 hrs to do this, have I enough time thanks


    That is barely enough time if everything goes perfectly. In Atlanta you will have to go through US Immigration, claim your bags, go through US Customs, re-check your bags at the re-check desk, go through security, and take the plane train to your departure concourse. If you miss your connection, Delta has nearly hourly flights from Atlanta to Tampa that you can be rebooked on.


    Thanks I am going to see if I can get the flight 1 hour later if so would that give me enough time 2.45 isorry for all the questions


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