Hartsfield Jackson Atlanta (ATL) AirportMedical & Handicapped Help |
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- Emergency / Medical Services at Hartsfield Jackson Atlanta ATL Airport
In an emergency, dial 911 from a courtesy phone, pay phone or cell phone.
Aero Clinic is a full-service clinic located in the Atrium, 2d/3rd NE gates; open 24/7; Tel: 404-616-6000.
- People With Special Needs / Persons With Disabilities at Hartsfield Jackson Atlanta ATL Airport
Hartsfield-Jackson accommodates more than 76 million travelers annually and during peak travel periods the Airport’s terminal walkways may resemble a busy sidewalk in downtown Atlanta. However, as the demand for air travel continues to grow, our staff has worked to ensure that passengers with disabilities are able to move throughout the Airport facilities with ease.
Restrooms for Persons with Disabilities:
All restroom facilities are fully equipped for wheelchair access. Four sets of Men/Women restrooms are located on each concourse.
One set is located at either end while two sets are centrally located on each concourse.
Two sets are located in the Airport’s Atrium.
A Unisex restroom for those traveling with an attendant is located at Gate T-12.
TTY/TDD Telephone Locations:
Airport telephone booths are designed to accommodate passengers with special needs and are located throughout the concourses. Passengers should proceed to concourse gates: T-3 & 11; A-3, 15, 18 & 22; B-1, 18, 21 & 30; C-1, 14, 28, 31; D-3, 9, 6 & 36; E-7, 15, 29 & the US Customs Area.
Both the North and South terminals offer a special needs telephone in the main corridor near the main security-screening checkpoint. Additional telephones are located in the terminal ticketing areas with two pedestal phones in the Terminal Baggage Area.
Wheelchair Assistance:
Airline representatives at Hartsfield-Jackson are available to provide wheelchair assistance. To reserve a wheelchair, please contact the airline directly, prior to the scheduled flight.
Bus and Rail Transportation
The Metropolitan Atlanta Rapid Transit Authority (MARTA), public transit system, offers passengers direct rail service between the Airport’s main terminal building and downtown Atlanta. Passengers can also ride MARTA to and from other parts of the city. The station’s platform includes elevator access. For more information on MARTA’s passenger services please call, (404) 848-4711.
Passengers riding Clayton County, Georgia’s public transportation system, known as C-TRAN, to and from the Airport should call (770) 472-8800 for information on special services.
Shuttle Service to Passengers with Disabilities
Around Town Tours
Contact: Shahid Malik
Phone: (770) 909-9091
North Express Shuttle
Contact: Zia Skandari
Phone: (404) 354-9746
Greyhound Lines Incorporated, the nation’s largest provider of intercity bus transportation, offers assistance to customers with disabilities. The Greyhound system includes a boarding and departure destination at Hartsfield-Jackson, which allows direct access into the Airport’s North Terminal building. To arrange assistance, please contact Greyhound Lines’ Customer With Disabilities Assist Line at 1 (800) 752-4841 at least 48 hours prior to departure.
To request information on schools that offer trained guide dogs for visually impaired travelers contact Guide Dogs for the Blind, a nonprofit - charitable organization at 1(800) 295-4050.
Airport Parking for Persons with Disabilities:
Parking for passengers with disabilities is available in all Airport parking areas including Hourly, Daily, Economy and Park-Ride lots. Upon entering the parking lot please follow highly visible directional signage, which reflects the standard symbol for disabled individuals. These signs guide passengers with disabilities to the designated parking spaces.
Passengers with disabilities are encourage to utilize our Airport Park-Ride facility, which offers convenient service to both the North and South Terminals. A free shuttle bus service, which is wheelchair accessible for people who are physically challenged, will pick up passengers at their vehicle and quickly take them to the curbside check-in. Also, high-top vans over 8-feet are encouraged to park in our surface Park-Ride lots. Upon returning to Hartsfield-Jackson, Park-Ride customers are picked up at the Ground Transportation Center. Park-Ride parking rates are: $1 per hour; $9 per day.
For additional information, contact the Parking division at (404) 209-1700 or Parking Company of America 24-hours a day at (404) 530-6725.
