Honolulu (HNL) AirportMedical & Handicapped Help |
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- People With Special Needs / Persons With Disabilities at Honolulu HNL Airport
The State of Hawaii, Department of Transportation, Airports Division has developed this Access Guide to help you get acquainted with Honolulu International Airport (HNL) and to make your passage through HNL as pleasant as possible. Passengers with disabilities will generally find HNL to be wheelchair accessible, although prior planning is advisable to ensure a safe and comfortable trip.
Honolulu International Airport is made up of three distinct terminals.
The Main Terminal, which encompasses the majority of the Airport, services domestic and international flights. Arrivals and departures are located on the second level, while the baggage claim areas and ground transportation are located on the first (ground) floor. The two levels may be accessed by either escalator or elevator. Loading bridges are used to enplane and deplane all passengers on the second level.
The Interisland Terminal services flights to and from the major airports on the neighbor islands (Kahului Airport on Maui; Lihue Airport on Kauai; Kona International Airport at Keahole on the island of Hawaii; Hilo International Airport on the island of Hawaii; Lanai Airport on Lanai; and Molokai Airport on Molokai).
The Commuter Terminal services propeller-driven aircrafts traveling to smaller commercial service airports on the neighbor islands (Lanai Airport on Lanai; Hana Airport & Kapalua Airport on Maui; Waimea-Kohala Airport on the Island of Hawaii; and Molokai Airport and Kalaupapa Airport on Molokai ). Commuter aircraft use steps for enplaning and deplaning passengers; therefore lifts are used for passengers with mobility impairments.
Getting Around the Airport:
Wiki Wiki Buses - A free Wiki Wiki shuttle service is available to transport passengers between the terminals and stops at the main lobby area, outlying gates, baggage claim and the Interisland terminal. Until all of our Wiki Wiki buses are accessible, our accessible van service is available upon request. Arrangements should be made through your airline or you may contact the Visitor Information Program (VIP) staff for assistance upon arrival.
Porter Services - Upon request, airlines will provide assistance to passengers with special needs through their Skycap (porter) services. Skycaps affiliated with your airline can provide assistance with public transportation and also boarding and disembarking at your gate. The Skycaps have been trained to assist travelers with disabilities and provide wheelchairs at the check-in counter, gate or baggage claim area. Please advise your airline in advance to arrange for any special services to ensure assistance.
Restrooms – Family:
In addition to the accessible men’s and women’s restrooms, Honolulu International Airport has six accessible family (unisex) restrooms at the following locations:
Main Terminal
Central concourse near gate 16
On the ground floor between baggage claim G and H
Interisland Terminal
On the first floor there are two restrooms in the baggage claim area past the center elevators.
On the second floor near the middle elevators, past the center glass doors on the right.
On the second floor past the security checkpoint, turn right, past the ATM machine in the alcove.
Motorized Wheel Chairs:
Each airline will provide information on specific procedures for storage of wheelchairs and wet-cell batteries.
Ground Transportation:
Taxicab and chauffeured limousine services are available at all passenger terminals on the baggage claim level. Persons using collapsible chairs will be assisted by the drivers. If you require a lift-equipped vehicle, notify a dispatcher and arrangements will be made for you. (Dispatchers are located on the center curb across from baggage claim and wear white shirts & blue vests with a yellow stripe, and the wording “TAXI” in black & white lettering on the front. Taxi (AMPCO Express) services have lift-equipped vehicles available. Arrangements may be made in advance by calling (808) 831-2023 to ensure prompt service. A taxi will cost approximately $25.00-$28.00 from the airport to Waikiki during non-rush hour periods.
Airport Waikiki Express (Roberts Hawaii) has lift-equipped vehicles available. Arrangements may be made in advance by calling (808) 539-9400 to ensure prompt service. The cost to Waikiki via Airport Waikiki Express $8.00 one way and $13.00 round trip. A maximum of two bags per person is allowed.
City buses (""TheBus"") are equipped with wheelchair lifts and provide inexpensive transportation to and from Waikiki. Baggage is allowed if it can fit on your lap or under your seat. Backpacks with metal frames are not allowed. One-way fares are $2.00 for adults and $1.00 for children up to 18 years of age. Call (808) 848-5555 for route information.
PrearrangedGround Transportation:
Prearranged Ground Transportation service permittees provide ground transportation services from the airport on a prearranged basis. Arrangements are usually made by the passenger, or the passenger’s agent or representative, in advance of the passenger’s arrival at the airport, and include passenger transportation services, tours, and courtesy car services. A list of companies that provide accessible transportation may be viewed at the Ground Transportation page.
TTY/TDD Telephones:
Telecommunication Devices for the hearing impaired are located throughout the airport. You may find them at the following locations:
Main Terminal: Gates 7 and 9; Lobby 4 (between Air New Zealand and Japan Airlines counters) & Lobby 7 (near American Airlines counter); Baggage Claim G and the International Arrivals Exit
Interisland Terminal: Aloha Airlines across Gate 56; Hawaiian Airlines Baggage Claim B; and Gates 52 & 53
Commuter Terminal: Gate 80
Portable TTYs are also available at some of the VIP counters. Telecommunications Relay Services (TRS) are available statewide. In Hawaii, you may call the TRS operator at 1-711 for Telecommunications Text Telephone (TTY) users or 1-511 for voice users.
Animal Quarantine:
Guide/Service dogs are exempt from State of Hawaii animal quarantine rules under strictly enforced conditions. For more information, please go to the Department of Agriculture Animal Quarantine Branch website at www.hawaiiag.org/hdoa/ai_aqs_guidedog.htm. You may also e-mail, call or write to the Animal Quarantine Station, 99-951 Halawa Valley Street, Aiea, Hawaii 96701-3246. Telephone (808) 483-7151 Fax (808) 483-7161. e-mail: rabiesfree@hawaii.gov or hdoa.info@hawaii.gov.
First Aid:
A 24-hour medical clinic is conveniently located on the ground level of the main terminal in the garden court area. The clinic is accessible from the second level by various elevators.
Accessible Parking Facilities:
Accessible parking spaces are available in all HIA parking facilities. In the Main Terminal parking structure, on the 4th level, spaces are located at both ends and at the center of the 4th level near the pedestrian bridges. There are also spaces on the ground level outside of the structure on the East (Diamond Head) side. In the Interisland Terminal garage, accessible parking spaces are located near the elevators on each level. The elevators are located at each end of the structure and in the middle.
Accessible Loading And Unloading Zones:
Accessible loading and unloading zones are available curbside at the following locations:
• Main terminal - seven (7) at both arrival and departure levels.
• Interisland terminal - two (2) at both the arrival and departure levels.
• Commuter terminal - one (1) for arrivals and one for departures.
Vehicles are not allowed to be left unattended.
Visitor Information Program (VIP):
VIP staff, located at booths throughout HNL, are available to provide travelers with assistance and visitor information. For more information, you may call the VIP staff at (808) 836-6413 (V/T).
