Honolulu (HNL) Airport

Guest Services and Help

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Airport Guest Services, Airport Information and Travelers Assistance, USO and Airline Lounges

Visitor Information Program (VIP) - Tel: 808-836-6413; Fax: 808-836-6689.
The VIP staff, located at booths throughout HNL, are available to provide travelers with assistance and visitor information.

Visitor Information Program Booths)
There are 15 Visitor Information Program (VIP) Booths located at the various areas of the airport to assist the public.
- Outside international arrivals exit
- At Baggage Claims B,C,D,E,F,G,H
(There are two booths at Baggage Claims G, H)
- One portable VIP booth at Baggage Claim E
- Second level, 'Y' concourse between Gates 14, 23
- Second level, Diamond Head end of main lobby
- Second level at the Ewa end of the main lobby
- Second level, Interisland Terminal lobby

USO - The USO office is on the ground level in the main tower terminal. For the local USO office in Honolulu and for any help we can provide to our troops, please e-mail us at usohawaii@juno.com. The USO Hawaii site can be viewed at USO HAWAII.

Airline Lounges
Air Canada - Empress Lounge- Located on between Gate 27 and 28
Air New Zealand - First Class Lounge - Located in the Garden area
All Nippon Airways - First Class Lounge - Located in the Garden area
Aloha Airlines - Suite 737 - Located on the 2nd level - Interisland Terminal
China Airlines - Dynasty Lounge - Located in the Garden area
Continental Air Micronesia Airlines - Presidents Club - Located across from Gate 13
Delta Airlines - Crown Room Lounge - Located in the Garden area
Hawaiian Airlines - Located on the 3rd level - Interisland Terminal
Japan Airlines - Sakura Lounge - Located in the Garden area
Korean Airlines - Morning Calm Lounge - Located in the Garden area
Northwest Airlines - World Club - Located across from Gate 13
Qantas Captain's Club - Located on the third level above Gate 26
United Airlines - Asiana Red Carpet Club - Located on the third level above Gate 9
International arrivals are located on the upper level of the main terminal.


LOST AND FOUND AT HNL AIRPORT: - Tel: 808-836-6547 - Located on ground level in the parking structure, opposite the Main Overseas Terminal.

Many airlines and also maintain their own Lost and Found operation - if you have lost an item on the plane, contact your airline first.
Located across from Parking Lots A and B nearest to the Commuter Terminal.
The State of Hawaii Department of Agriculture requires passengers arriving with animals to declare them on the Agricultural Declaration Form distributed inflight to Hawaii. The Department of Agriculture also requires dogs and cats be quarantined, and special permits to be obtained for other pets.

PETS: Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:

Tips for Traveling with Pets:

· First, contact your airline to find out the rules and regulations they have on pet travel.
· Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
· The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
· Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
· The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
· Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
· Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
· Give yourself plenty of time for check-in so there is no rushing and everything is done properly
General Information is located in the lower-level, baggage claim area of the terminal. Maps, regional information, bus schedules, and brochures are available as well as a courtesy paging phone. Volunteer Hospitality Ambassadors are on duty during busy times to provide assistance.