• ALB Airport Contact
  737 Albany-Shaker Road
  Albany, NY 12211
  United States
  Phone: (518) 242-2299
  Email: info@albanyairport.com
  Website for Albany Airport: http://www.albanyairport.com/
  
  

• ALB Airport Overview
  Albany International (ALB) Airport, in New York’s capital city, serves Northeastern New York and Western New England, being easily accessible from major roads and Interstates 87, 88 and 80. The following airlines serve ALB: Air Canada, American Eagle, Continental Connection, Continental Express, Delta Airlines, Northwest Airlines, Southwest Airlines, United Airlines, US Airways, US Airway Express, Albany ALB now has a 230,000 square- foot terminal, a product of a multi-million dollar expansion project.
  
  Opened with the new terminal, ALB airport’s art gallery on the third floor before security has become a premier exhibition venue for artists in the Capital Region. Albany International Airport (ALB) services over a million passengers per year.
  
  Not only is Albany the seat of state government, but it is also gateway to the spectacular Adirondack State Park, a huge region which includes a part of Lake Champlain, Lake George, Lake Saranac, Tupper Lake and a multitude of smaller lakes and mountains, making it an ideal vacation spot for weary city dwellers.

• Baggage Carts / Skycap at Albany ALB Airport
  Baggage carts are available in the Baggage Claim Area and in the parking garage for a service charge of $1.50. Returned carts are eligible for a $.25 cent refund.
  
  To help make your trip even easier, Skycaps are posted at the key entrances to the terminal. Skycaps can assist individuals with their luggage or packages. Skycaps also provide curbside check-in that helps passengers avoid ticket lines. Skycaps are also available to transport disabled individuals by wheelchair to and from aircraft gates.

• Baggage Claim at Albany ALB Airport
  Three, high-speed baggage belts provide passengers with easy and convenient access to incoming luggage.

• Banking / ATM Services at Albany ALB Airport
  ATM's are located in the Baggage Claim area, A-Concourse and C-Concourse.

• Currency Exchange at Albany ALB Airport
  The Albany International Airport Foreign Currency exchange is located in the Airport Business Center on Concourse-C. Services include exchange U.S. dollars for British Pounds, Euros, Pesos, Yen and Canadian currency. The Foreign Currency Exchange also enables individuals to exchange the same foreign currencies for U.S. dollars.
  
  Other currencies can be ordered by contacting the Business Center 5-7 days ahead. No coins. Appointments may be scheduled between 9 am and 9 pm, Mo-Fri. To insure that sufficient currency is on hand for large exchanges, both ticketed and non-ticketed individuals should call for an appointment. No walk-ins, due to Security Regulations.
  
  Non-ticketed individuals will be given instructions on how to reach the Business Center. Ticketed individuals may go to the Business Center on their flight day with their Boarding Pass.
  
  There is a service fee totaling 1% of the transaction and a minimum service fee of $5.00. The daily exchange rates will be posted in the Business Center.
  
  Please note that cash is preferred for transactions — no personal checks are accepted. Credit and debit cards can be used but an additional fee of 2-3% will be charged.
  
  The Foreign Currency Exchange can be reached at 518 242-4488

• Business Services at Albany ALB Airport
  The Albany International Airport Business Center is conveniently located on the second level of the Terminal on the C-Concourse.
  
  The Business Center provides travelers and airport guests with a complete office environment including the latest in software to create or complete presentations, access e-mail and the Internet.
  
  Three conference rooms are available. Our large conference room is equipped for video conferencing for use by travelers and local businesses. Computer video projectors, TV’s, VCR’s and other presentation equipment are available.
  
  The Business Center is open Monday-Friday from 7AM to 7PM. The Business Center can be reached at 518 242-4488. FAX material can be sent to 518 242-4489.
  
  The following services are available:
  • Photocopying
  • Faxing
  • Computers and Printer
  • Laptop Workstations w/Computer Ports
  • Internet Access
  • Conference Rooms
  • Computer Presentations
  • Video Conferencing
  • Message Center
  • TV Lounge
  • Currency Exchange
  
  The Albany International Airport Business Center has no membership fee. There is a fee for the following services:
  
  Photocopying $.25 per page
  
  Faxing - Local Calls
  First three pages $1.00 per page
  Next four-ten pages .50 per page
  From page eleven on .25 per page
  
  Faxing - Long Distance Calls
  First three pages $2.00 per page
  Next four-ten pages $1.00 per page
  From page eleven on .50 per page
  Receiving Faxes $1.00 per page
  
  Computer Usage/Internet Access $.25 per minute
  Hourly $15.00 per hour
  Printing $.25 per page
  
  Conference Rooms
  Small Room (up to 4 people) $25.00 per hour
  Medium Room (up to 8 people) $35.00 per hour
  Large Room (up to 12 people) $50.00 per hour
  
  Video Conferencing
  (room charge is additional) $60.00 per hour
  
  Equipment
  TV/VCR - PC Presentations $10.00 per day
  Slide Projector $10.00 per day
  Overhead Projector $10.00 per day

• Concourses at Albany ALB Airport
  The new terminal has three concourses designed to accommodate three-million passengers a year.

• Emergency / Medical Services at Albany ALB Airport
  Dial 9-1-1 for emergency or medical assistance. Also, the Albany International Airport Information Center can direct you to emergency and medical services. It is located on the first level of the terminal between the ticket and baggage claim areas. The Information center is open Monday-Friday 6AM - 11PM, Saturday and Sunday from 7AM - 11PM. You may reach the Information Center at 518 242-2200 or 518 242-2299.

• Interfaith Chapel / Religious Options at Albany ALB Airport
  The Interfaith Prayer Room, located on Concourse C of the Albany Airport terminal, provides a respite and place of solitude for travelers, guests and airport personnel.
  The Interfaith Prayer Room is open daily. Guests are invited to share their thoughts in a guest book located at the entrance to the room. Spiritual books including Bhagvad Gita, the Tanach, the Koran, and the Old and New Testaments are available.

• International Travelers at Albany ALB Airport
  All international flights entering the Albany International Airport must pass through the U.S. Customs Service office.
  
  The Customs office is located in a separate building located just to the east of Concourse-C. Customs inspectors staff the office from 8:30 a.m. to 4:30 p.m. each day and on an as-needed basis 24-hours a day.
  
  Customs inspectors check passenger identification, citizenship, visas, foreign purchases and cash or negotiable instruments valued at over $10,000. Officers also inspect pilot certificates and aircraft registrations.
  
  In order to have a Customs Officer present to provide inspection services, Customs must be notified at least two hours in advance of arrival time at the Albany International Airport. Albany is an "international airport" or "airport of entry" and permission to land is not necessary. It is the pilot’s responsibility to notify Customs or an incoming flight. Notification may be made by any means including ADCUS message in the flight plan through the FAA. Pilots may also communicate directly with Customs at 1 518 431-0200, 1 800 973-2867 or 1 407 975-1740.
  
  The U.S. Customs Office can be reached at 518 431-0200. After hours calls from the United States can be directed to the U.S. Customs Sector Communications toll-free number at 800 -X- SECTOR. Calls from outside the United States should be directed to 407 975-1740.

• Internet Access at Albany ALB Airport
  Wireless Internet Connection throughout the Terminal.

• Lost & Found at Albany ALB Airport
  The Lost and Found office is located in the Operations Center on the first floor of the terminal.
  
  The Lost and Found office can be reached at 518 242-2300.
  
  Individual airlines also operate their own Lost and Found offices.

• Mail Center / U.S. Post Office at Albany ALB Airport
  The Albany Airport Mail Center is located on the first level of the terminal near the Information Desk.
  
  The Airport Mail Center provides vending machines for the purchase of stamps, envelopes, postcards, express mail and pre-paid phone cards. A U.S. Postal Service mailbox is also located in the Mail Center. The pickup times are: M-F 5PM Saturday, 1PM. There is no Sunday pickup.
  
  UPS
  United Parcel Service offers shipping material and pickup service at the Mail Center. The UPS pickup time is Monday-Friday at 6:45PM. There is no weekend or holiday pickup. UPS can be reached at 1 800 PICKUPS 742-5877.
  
  Federal Express
  FedEx offers pickup service at the Mail Center. Packages are picked up Monday-Friday at 5PM and on Saturday at 1PM. There is no Sunday or holiday pickup.

• Main Terminal / Concourses at Albany ALB Airport
  The new ALB terminal, which opened in June 1998, accommodates 1.5-million enplanements annually. It includes unique restaurants and exciting shops, as well as the airport Business Center offering computer workstations, laptop workstations, three conference rooms, a Foreign Currency Exchange, and video conferencing facilities. "Departure", the airport's museum shop, features gifts, art and crafts from nearly 40 area museums.

• People With Special Needs / Persons With Disabilities at Albany ALB Airport
  Escalators/Elevators:
  Escalators and elevators provide quick access to boarding gates located on the second level next to the ticket counters.
  
  Wheelchairs:
  Wheelchairs are provided free of charge for travelers using the Albany International Airport. Wheelchairs, and wheelchair assistance are available from Sky Caps or by contacting your airline representative.
  Wheelchairs are also available at the Information Desk located on the first level of the terminal.
  
  Hearing Impaired/TDD Telephones:
  The Airport also provides a TDD telephone device to assist the hearing impaired. TDD phones are located throughout the terminal and are clearly marked with the recognizable "hearing impaired" sign. An additional TDD is located at the Reservation Center in the Baggage Claim area.
  
  Security Screening - Persons with Disabilities or Medical Concerns:
  We have identified some helpful information that explains security screening procedures as they may apply to persons with disabilities or medical concerns. You may want to familiarize yourself with this information before arriving at the airport. Knowing the procedures and observing the tips and recommendations will help you move through the security checkpoint quickly and efficiently.
  
  If you have any questions while at the airport, ask for the TSA screening supervisor. You may also contact the TSA Consumer Response Center toll-free at 1-866-289-9673 or TSA-ConsumerResponse@tsa.dot.gov.
  
  Information will be updated from time-to time. We recommend that you periodically check the website at www.tsa.dot.gov to obtain the latest.

• Pets / Animals at Albany ALB Airport
  Animals are not permitted in the terminal or on apron areas at the Albany International Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.
  
  TRAVELING WITH PETS: - Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:
  
  Tips for Traveling with Pets:
  
  · First, contact your airline to find out the rules and regulations they have on pet travel.
  · Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
  · The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
  · Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
  · The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
  · Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
  · Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
  · Give yourself plenty of time for check-in so there is no rushing and everything is done properly

• Restrooms at Albany ALB Airport
  Restrooms are conveniently located throughout the main terminal and the three concourses.

• Security at Albany ALB Airport
  Security Screening
  Baggage checkpoints* are now the first checkpoints you will encounter at the airport. Security screeners will screen all checked-baggage before it is loaded onto the planes.
  
  Passenger security checkpoints are the second checkpoints you will encounter. You must pass through this checkpoint to access your departure gate. Security screeners will screen you and your carry-on baggage.
  
  Access to the checkpoint
  At the entrance to the security checkpoint, you will be asked to show proof that you are authorized to enter the screening area.
  
  Access is limited to Passengers with:
  • Boarding pass,
  • Ticket, or
  • Ticket confirmation
  
  Access is limited to persons with parental, official, medical, business, or similar reasons:
  • Gate pass or other authorization issued by the airline
  
  Access is limited to employees
  • Valid ID

• Smoking at Albany ALB Airport
  Smoking is not permitted in the Albany International Airport. Designated smoking areas are provided outside of the terminal on the ground floor level. Smoking is permitted in the parking garage.
  
  The non-smoking policy of the Albany International Airport also extends to the Airport Parking Shuttle’s and Albany Yellow, the taxi company that contractually serves the airport.

• Travelers Assistance at Albany ALB Airport
  Travelers Assistance can be obtained from the Albany International Airport Information Center is located on the first level of the terminal between the ticket and baggage claim areas.
  
  The Information center is staffed by representatives of the Albany County Convention and Visitors Bureau and is open Monday-Friday 6AM - 11PM, Saturday and Sunday from 7AM - 11PM. The Information Center provides paging services, flight information, directions, ground transportation, bus tickets, pamphlets for tourist attractions and hotels.
  
  You may reach the Information Center at 518 242-2200 or 518 242-2299.

• Telephones at Albany ALB Airport
  Telephones with computer hookups are located throughout the terminal and parking garage.

• Guest Services at Albany ALB Airport
  Airport Guest Services, Airport Information and Travelers Assistance
  The Albany International Airport Information Center is located on the first level of the terminal between the ticket and baggage claim areas.
  The Information center is staffed by representatives of the Albany County Convention and Visitors Bureau and is open Monday-Friday 6AM - 11PM, Saturday and Sunday from 7AM - 11PM. The Information Center provides paging services, flight information, directions, ground transportation, bus tickets, pamphlets for tourist attractions and hotels.
  
  You may reach the Information Center at 518 242-2200 or 518 242-2299.

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