• AMS Airport Contact
  Oude Haagsewg 20
  Amsterdam Schiphol
  Netherlands
  Website for Amsterdam Schiphol Airport: http://www.schiphol.nl
  
  

• AMS Airport Overview
  Known for having the best viewing terrace for aircraft enthusiasts at any major European hub airport, Amsterdam Schiphol Airport AMS--the leading airport in the Netherlands, considers itself a small city as opposed to just an airport.  Among Schiphol’s attractions are a casino, a sauna, a nursery for those traveling with young children and a massage service. 
  
  Schiphol Airport also caters to the Business Travelers offering a host of choices for meeting rooms, conference centers, an outstanding welcoming service, as well as first-class food catering. As all services are housed under one roof, there is none of the terminal hopping that can be so confusing to travelers.
  
  And since Schiphol Airport considers itself a small city, it also has four on-site hotels:
  
  1. The Sheraton Amsterdam Airport Hotel - a 5-star hotel with direct access to Arrival and Departure Halls;
  2. The Yotel Schiphol - perfect to freshen up and rest between flights.
  3. The citizenM Amsterdam Airport - directly connected to airport terminals and train station.
  4. The Hilton Amsterdam - a 4-star hotel.

• Banking / ATM Services at Amsterdam Schiphol AMS Airport
  For General Banking needs at Schiphol Airport, see "Currency Exchange"
  
  ABN AMRO's PREFERRED BANKING LOUNGE: ABN AMRO offers various facilities to ensure a comfortable start of your journey. At the lounge you can either sit and relax with your family, or conduct a meeting, browse the free Internet or exchange currency or get travel insurance before boarding. Location: near gates E and F (mezzanine level). Open daily 6am-10pm.

• Currency Exchange at Amsterdam Schiphol AMS Airport
  CURRENCY EXCHANGE AT SCHIPHOL AIRPORT: 1. At Airport; 2. Pre-order via Travel Money Service:
  
  1. At the Airport:
  
  GWK Travelex:
  1. at Schiphol Plaza, arrivals before passport/ticket control, at Arrivals 23, Hall 3; Tel: +31 (0) 20 653 51 21; Fax: +31 (0) 20 653 50 08; open 24/7.
  2. at Lounge 1, departure after passport/ticket control, at departure lounge 1, Pier B/C; Tel: +31 (0) 20 316 2090; Fax: +31 (0) 20 316 2099; open 6am-8:30pm.
  3. at F-Pier Mobile Unit, departure after passport/ticket control; departure lounge 2, Pier F. Tel: +31 (0) 20 6753 51 21; Fax: +31 (0) 20 653 50 08; open 6am-7:30pm.
  4. at G-Pier Mobile Unit, departure after passport/ticket control; departure lounge 3, Pier G. Tel: +31 (0) 20 316-2090; Fax: +31 (0) 20 316 2099; open 5an-7:30pm.
  
  2. Pre-Order travelers checks, money orders or foreign currency:
  
  Travel Money Service is a pre-order service for Travelers checks, money orders or foreign currency. On the day of departure you can collect your order from one of the eight ABN AMRO branches at Schiphol Airport that are situated both before and beyond passport control.
  
  The advantages of the Travel Money Service are convenience - order up to EUR 2,500 In American Express Travelers Checks and/or foreign currency. There is no additonal cost. Open 7 days/week, 6am-10pm.
  
  How to order: Enter the details of your order on the on-line order form, print out (your confirmation). Go to one of the ABN AMRO branches at Schiphol , pay and collect your order.
  
  The exchange rate of the foreign currency and American Express Travelers Checks is determined the day you collect your order. Payment is made upon receipt via a Dutch bank account, cash or credit card (Visa, Mastercard, American Express or Diners). You can cancel or change your order up to 12 hours in advance via telephone number: +31 (0)20 - 4466662. On your return, you can convert any foreign currency and/or Travelers checks again at the ABN AMRO exchange branch. Travellers Cheques may only be redeemed for cash at the ABN AMRO exchange branch at Schiphol.

• Business Services at Amsterdam Schiphol AMS Airport
  BUSINESS SERVICES at Schiphol Airport:
  Airline Lounges, Waiting Lounge, Wireless Internet, Public Telephones/Multiphones, Business Meetings at 2 locations; Communications Center, Previum, CNN TV, Meet & Assist, Cell Phone Rentals. (see also: Banking and Currency Exchange)
  
  1. Airline lounges: - contact the information desks in the departure and arrivals level or your airline directly.
  
  2. Waiting Lounge, located in the arrivals hall - "Het Airport Business Point" is a waiting lounge at Schiphol Plaza where business travelers and their drivers can meet, with a separate waiting place for chauffeurs. Het Airport Business Point offers wireless internet and optional use of the exclusive car parks situated close to the terminal. Location: arrivals hall 2 and open 7 days/week, 6am-10pm. For more information, contact Mr Dhr. J. Koetze at ACompany B.V., Schiphol Airport, tel. +31 20 601 5018, or e-mail to info@a-company.nl.
  
  3. Wireless Internet LAN provides Internet (see also "Internet").
  
  4. Public telephones / Multiphones - (SMS, e-mail, surfing the Web) are at various locations in the lounges and near the gates.
  
  5. Business Meetings at Schiphol - located on Exchange Avenue and Regus Skyport:
  
  (a) The "EXCHANGE AVENUE" conference center, located on the third floor, above Departures 1, offers six meeting rooms accommodating up to 80 people, 4 board rooms accommodating up to 14 people, and 2 rooms with completely flexible layouts. Catering service is available. For more information, e-mail: sales@hmsc.nl.
  
  (b) The "REGUS SKYPORT" Meeting Center is located right alongside the arrival/departure hall and is therefore ideal for meetings with international groups. Regis Skyport has a range of conference rooms available, which can be outfitted to meet your specific requirements. Open Mo-Fri, 8:30am-5:30pm. Tel.: +31 (0)20 654 1600; Fax: +31 (0)20 654 1601.
  
  6. Communication Center - connect to the Internet using Wi-Fi and LAN connections, send faxes, make phone calls, take advantage of the mail services, and use the mini-offices. (see also "Internet"). Location: beyond the passport control and only accessible to ticketed passengers. Open 6am-10pm. For reservations or questions call +31 (0) 20 794 0500 or email to info@kpn-cc.nl.
  
  7. Privium - a fast-track border passage with the aid of iris scan, priority parking and business class check-in.
  
  8. CNN Airport TV with Network programs are located in the lounges and near the gates.
  
  9. Meet & Assist - "Acompany" staff will arrange a warm welcome for an important business associate or VIP at Schiphol - right at the door of the aircraft, guide them through passport control and the baggage reclaim area in a fast and efficient manner and will be there at the departure of your guests if you so wish. For more information, please contact ACompany: Tel. +31 (0)20 601 5018; Fax: +31 (0)20 601 5118; Email: info@a-company.nl
  
  10. Cell Phone Rentals - at the Telecom Rental Center.

• Emergency / Medical Services at Amsterdam Schiphol AMS Airport
  EMERGENCY SERVICES AT SCHIPHOL AIRPORT:
  
  Airport Medical Services is a joint venture between KLM Arbo Services B.V. and Schiphol Nederland B.V., combining the services provided by Medische Dienst Schiphol and KLM Travel Clinic at Amsterdam Airport Schiphol.
  
  Its core activities consist of emergency medical assistance, medical transportation, medical support offshore, advice for travelers, vaccinations and emergency transportation (ambulances) for passengers, crew, staff, visitors and many of the companies located at the airport. The company also performs a vital role in the airport's emergency procedure.
  
  FIRST AID:
  Airport Medical Services has two First Aid posts at Amsterdam Airport Schiphol. Airport visitors, employees and passengers in need of medical attention can report to these stations. Airport Medical Services works closely with other organizations, including Amsterdam's VU Medical Center.
  
  1. Schiphol-Center, located at Departure Hall 2, above check-in counter 16. Tel.: +31 (0)20 64 92 566. Open 24/7. The First Aid post is behind Passport Control on the second floor of Holland Boulevard (between Gates E and F).
  
  2. Schiphol-East, located in Building 133, open 7:30am-4:30pm, and in the OCC Building, open 4:30pm-7:30am. Tel: +31 (0)20 64 91 403

• Interfaith Chapel / Religious Options at Amsterdam Schiphol AMS Airport
  INTERFAITH CHAPEL / SILENCE - MEDITATION CENTER AT SCHIPOL AIRPORT:
  
  Located on the second floor of the Terminal, the Center is only accessible by passengers. A selection of books from different religions in various languages is available. Groups can hold their own service during opening hours. Open and staffed from 9am-5pm.
  The closet key to the liturgical requisites can be obtained from the desk of the KLM Crown Lounge next to the Meditation Center.
  
  Church services are held on Sundays at 11 o'clock. Alternately there is a Mass, and Anglican service or a Protestant service. In principle, all services are in English.
  
  Telephone: +31 (0)20 601 4751

• Internet Access at Amsterdam Schiphol AMS Airport
  INTERNET ACCESS AT SCHIPHOL AIRPORT:
  
  Wireless Internet (LAN):
  With the wireless Internet service (Wireless LAN), there is no longer any need for you to find a telephone or LAN socket to access the Internet or your corporate network. You go online when you want, where you want.
  
  To access Wireless you need a laptop or PDA with internal or external Wi-Fi card. The wireless service is based on the Wi-FiTM standard that is applied on a large scale of leading computer and network manufacturers.
  
  Turn your laptop or PDA on, open your Internet browser and simply follow the directions on the screen. Access to the wireless internet can be gained by paid service online through the Wi-Fi login page or you can purchase an access code in the Communication Center or at one of the pay points in the communication zones. If you use our service through one of our roaming partners you can log in on credential basis.
  
  For support in using these services 7 days/wk, 6am-10pm, contact the helpdesk in the Communication Center. During business hours you can also call the helpdesk at +31 (0) 20 794 0500.
  
  Roaming
  KPN HotSpots supplies, in cooperation with Schiphol Airport the Internet and communication services for passengers and strives for services with high quality for as many passengers as possible.
  KPN HotSpots has a number of other HotSpots providers and made with those providers agreements so that their customers can use the Internet at Schiphol Airport. (This is also called “roaming”.) The customers can log in using their own account and are billed through their own provider.
  
  Intel Certified
  The network passed the test and the Wireless LAN zones at Schiphol are now officially Intel® Centrino-mobile technology verified.
  
  Security Tip
  When accessing the Internet at public HotSpots, make sure you understand your company's security policies. Note that you have no security protection for communications to and from your corporate network until you have set up a VPN session. It is recommended that you set up a VPN session immediately after establishing your wireless connection and logging onto the wireless network.
  
  Quick Guide for Users
  1. In the Network Properties control panel, select "Obtain an IP address automatically" and "Obtain DNS server address automatically or use DHCP and leave DNS options blank.
  2. Make sure your browser proxy settings are switched off.
  3. Scan for an Access Point (AP) using the built-in configuration tools or the Intel PROset Wireless Client Application. Look for the "KPN" wireless network.
  4. Log on to the KPN start page. If your browser home page is an Intranet site, you may need to access an Internet Web page before being able to access the KPN logon page, for example try to open www.kpn.com, you should automatically be redirected to the KPN logon page. The start page is https://portal.kpn-communicationcentre.nl
  5. Start your VPN session as normal.

• Lost & Found at Amsterdam Schiphol AMS Airport
  For items lost at the ticketing area, baggage area or on the airplane, contact your airline.
  
  For items lost anywhere else in the terminal of Schiphol Airport contact the Information desks located in the lounges and departure and arrivals level.

• Main Terminal / Concourses at Amsterdam Schiphol AMS Airport
  Schiphol Airport has one Passenger Terminal with Arrivals 1 through 4 on the Ground Floor and departures on the second floor.

• People With Special Needs / Persons With Disabilities at Amsterdam Schiphol AMS Airport
  PERSONS WITH DISABILITIES AT SCHIPHOL AIRPORT:
  
  The staff of Axxicom Airport Caddy (AAC) are ready to assist you throughout the airport at Schiphol, from car parking to boarding your flight. They work in cooperation your airline.
  
  If you need assistance, it is vital that you make this known ahead of time. When booking your flight, make your wishes known to the travel agent or the airline. In addition, you can also book the AAC’s services on-line. If you need assistance on your return to Schiphol, advise so when you are checking in for your return flight. This will ensure that Axxicom Airport Caddy at Schiphol receives the latest information about your arrival time and needs from the airline.
  
  PARKING: P1, P2 and P3 car parks have special parking places for cars displaying disabled permits. The places are indicated by the international symbol for the disabled. There are lowered curbs at the car parks and in front of the Terminal.
  
  On request, a bus adapted for wheelchair users operates between P3 and the airport. You will need to request it at least 24 hours in advance by calling Axxicom Airport Caddy (AAC) Schiphol Service: + 31 (0)20 - 405 79 00.
  
  For the Deaf and Hearing-Impaired Person:
  At the information desks, transfer desks and in the waiting areas in Lounge Central, a hearing loop is available. To use this facility you should set your hearing aid to the T position.

• Pets / Animals at Amsterdam Schiphol AMS Airport
  PETS AT SCHIPHOL AIRPORT: Airlines tend to have strict rules when it comes to pets traveling on aircraft. In addition, you need certain travel documents in order to import an animal into another country:
  
  Airline rules:
  The rules for taking a dog or a cat on an aircraft vary per airline. There are three possible ways for these pets to travel: in the cabin, in the hold (without you actually being there to accompany the animal) or on a separate flight.
  Strict rules apply to pets traveling in the cabin - in those cases where this is allowed (among other things pertaining to the size of the pet and the compulsory use of a kennel). A lot of airlines do not allow pets to travel in the cabin and only transport pets in a kennel in the cargo hold. The cargo hold in which pets are transported is always heated and kept under normal pressure.
  
  Buying a kennel:
  If you want your pet to travel with you, it is necessary that you have a kennel. If you do not bring your pet to the airport in a kennel, you can buy one at the Passenger Terminal, Schiphol Services (Baggage Storage), Kelderplein. Take the elevator or stairs between Hall 1 and Hall 2 to the basement. Open daily 7am-10:45pm.
  Either ask your own vet for the most suitable type of kennel or contact the KLM Animal Hotel on +31 (0)20-6495168 for advice.
  Required travel documents:
  If you wish to take a pet abroad, you will need the required travel documents. The regulations relating to the import of animals vary from country to country but in general you will need at least two documents for your pet: (a) A valid health certificate signed by an authorized veterinary surgeon. Some countries insist that this certificate should not be more than 2 days old, others 8 days. (b) A rabies certificate signed by a local inspector of the veterinary service or another official. The animal must have been vaccinated against rabies at least 28 days prior to departure. In some countries the vaccination is no longer valid if it is more than 1 year old. For more information about the import regulations that apply to your pet, please contact the embassy of the country to which you are traveling.
  
  Practical tips
  * Attend to vaccinations and travel documents well in advance.
  * Note: some countries impose strict quarantine regulations on animals entering its country.
  * Attach a label with the animal's name and feeding instructions to the side of the kennel.
  * Allow your pet to get used to the kennel before the flight. Five days is generally enough for an animal to get used to a kennel.
  * Do not give your animal anything to drink at least 4 hours prior to departure.
  * Animals may suffer from airsickness--stop feeding at least 12 hours prior to departure.
  * Do not sedate your pet for the journey, as it will take longer for the animal to adjust to its new surroundings and could result in the animal's hypothermia.

• Security at Amsterdam Schiphol AMS Airport
  SECURITY AT SCHIPHOL AIRPORT--Departing and Arriving Passengers:
  Note: The Schengen countries include: Austria, Baltic states, Belgium, Checkia, Denmark, Germany, Hungary, Finland, France, Greece, Iceland, Italy, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Spain (incl. the Canary Islands), Slovakia, Slovenia and Sweden.
  
  Departure Control - At AMS Airport the passport control and security checks for Schengen flights take place in one central location, located directly beyond the check-in desks. Security checks for non-Schengen flights take place at the gate. Non-Schengen flights are flights that leave from piers D1 t/m D58, E, F and G. The passport control for these flights takes place directly beyond the check-in desks.
  
  DEPARTING PASSENGERS:
  
  Check-in at your airline desk. Check-in desks are located in Departure halls 1, 2 and 3. Present your ticket and passport. Your suitcase will be weighed, labeled and brought to the conveyor belt. You receive a boarding card and can proceed with your on-board luggage and boarding pass.
  
  Passport and/or ticket control If you are leaving from Departure hall 2 or 3, go to a central checkpoint where your passport and ticket will be checked. If you are leaving from Departure hall 1 because you are traveling to one of the Schengen (EU) countries, only your ticket will be checked.
  
  Security control - If you are leaving from Departure hall 1, you and your hand luggage will have to undergo a security check once you have gone through ticket control. You will be asked to place your hand luggage on a conveyor belt after which it will be X-rayed. The X-ray equipment will not cause any damage to light-sensitive film material, computer diskettes or laptops, for instance.
  
  You can place your mobile phone plus any keys, coins, etc. you may have on you in one of the special trays before you go through the metal detection gates. If the alarm on the metal detection gate goes off, you will be searched. Follow the instructions of the security staff. Do not forget to collect the personal items you have placed in the tray before moving on.
  
  If you are leaving from Departure hall 2 or 3 this security check will take place at the gate.
  
  ARRIVING PASSENGERS:
  
  Follow the 'Arrivals' and 'Exit' signs. After passport control, proceed to the baggage conveyor belts on the ground floor. Once you collected your baggage, you will have to go through customs. If you have nothing to declare, simply walk through.
  
  Schengen countries
  If you come from a Schengen country, you will not have to show your passport. You will be able to go straight to baggage reclaim. However, you will have to go through customs if you have something to declare.
  Note: If you are flying from a Schengen country with Martinair, you will arrive in arrivals hall 3 and therefore you will have to go through passport control. If you do not wish to do so. advise Martinair and they will then take you to arrivals hall 1 by bus, where you will not have to show your passport.

• Smoking at Amsterdam Schiphol AMS Airport
  Smoking is not ptermitted at Schiphol Airport.

• Guest Services at Amsterdam Schiphol AMS Airport
  Among a multitude of other services listed separately, Schiphol Airport also offers the following on-airport amenities:
  Casino, Children's Play Area, Showers, Airport Spa, Massages, Meeter & Greeter phones through glass wall:
  
  CASINO BAR - at Holland Blvd. between E & F piers - play and enjoy a drink and/or various kinds of fish and sushi. Open 6am-8pm year-round.
  
  CHILDREN's PLAY AREA - "Kinderspeelhoek":
  Special play areas offer children slides and carts at which to spend their energy. Wizzkids can have fun playing Nintendo computers, or an educational computer game such as memory. Play areas offer a large supply of Lego and are equipped with televisions showing non-stop Disney and other cartoons. However, there is no supervision, the responsibility for the safety of your child rests with you.
  Location: between Piers E and F, open 6am-10pm.
  SHOWERS - available at Motel Mercure Schiphol Terminal, available 24/7.
  
  AIRPORT SPA - XpresSpa provides an array of Spa treatment services and also carries home and body care products and gifts for sale. Its services include: pedicure, manicure, beauty treatment, head/neck massage, full body massage, and foot reflexology massage. Fast treatment options are available for travelers with little time to spare. You can also have two treatments carried out at once. No appointment is necessary at XpresSpa. Location: Departure Lounge 2, Level 1 next to the Network Bar (beyond Passport Control). Open 7 days/wk, 7am-8pm.
  
  MASSAGE - "Back to Life" open 8:30am-7pm; Tel: +31 (0)70 - 324 0620; e-mail: info@backtolife.nl
  (a) Chair massage:
  * choose between a 10-minute (EUR 16,50) or a 20-minute (EUR 27,50) massage.
  * Back to Life masseurs/masseuses do not use any oils.
  * You keep your clothes on and sit comfortably in an ergonomically designed chair while your shoulders, head, neck, back, arms and hands are being massaged.
  (b) Aqua massage:
  * While lying in this machine (you can leave your clothes on), water jets cover the body from head to toe.
  * The treatment feels as if your body is being massaged by thirty-six fingertips.
  
  TALK THOUGH THE GLASSWALL - Meeters and Greeters:
  Now it is also possible for meeters and greeters to have a chat--via two special phones on the same glass wall--with their arriving party while they are waiting for their bags to arrive. The two phones are located in Arrivals 3 and can be recognized by the red and white square tiles around the logo on the glass. This service is free of charge.

Need to see information on another airport facility? Be sure to visit the iFly Airport Search page to select another airport and get details such as flight status and flight tracking, terminal maps, terminal services (food, bars, and shops), security wait times, weather, airport delays, destinations served and much more.