• ORD Airport Contact
  10000 Bessie Coleman Dr
  Chicago, IL 60666
  United States
  Phone: 773-686-2200
  Email: aviation@Ohare.com
  Website for Chicago O’Hare Airport: http://www.flychicago.com/OHare/OhareHomepage.shtm
  
  

• ORD Airport Overview
  O’Hare International Airport (ORD) in Chicago, Ill., rivals Atlanta Airport as the busiest airport in the world. It is an important hub for United Airlines and American Airlines in addition to offering service from dozens of other major domestic and international airlines. From O’Hare airport, you can fly nonstop to hundreds of U.S. destinations and more than 60 international destinations. Despite O’Hare airport’s constant bustle, in January, 2007, it was announced that O'Hare International Airport won the Global Traveler Award for Best Airport in North America. However, O’Hare ORD is also prone to flight cancellations and long delays due to inclement weather and its chronically overcrowded flight schedule. Given its role as a primary connections hub, these delays have a ripple effect throughout the nation’s aviation system. To help improve this, the O’Hare Modernization Project will expand the airport’s terminal capacity and replace the airport’s intersecting runways with a more efficient parallel configuration. If you are delayed and you’re with kids, check out the “Kids on the Fly” exhibit in Chicago O’Hare’s Terminal Two through security. The exhibit’s interactive displays include an air traffic control tower, a fantasy helicopter, a cargo plane and more fun gizmos.
  
  O'Hare International Airport understands the needs of travelers and provides a variety of special passenger services to make your visit to the airport and/or the City of Chicago, pleasant and convenient. O'Hare Airport has a diverse mix of local and national retail stores, hotels, motels, gift and news shops, restaurants, snack bars, lounges, and cafés. It provides full-service business support and a large conference center. It also offers a health club, a massage center, and a salon. It has customer service personnel, information representatives, Chicago police, and medical staff available to assist you at any time. To arrange special accommodations for travelers with disabilities, contact your airline.
  
  Lost, Need Help? - look out for the Volunteers in red T-Shirts and a sign around their neck "May I Help". They can help make your travel experience less stressful.

• Baggage Carts / Skycap at Chicago O’Hare ORD Airport
  Baggage Carts are available throughout the domestic terminals at a cost of $2.00 each. Carts are free to passengers arriving at International Terminal Five. Due to safety concerns, baggage carts are not allowed on Airport Transit System (ATS) cars.
  

• Baggage Claim at Chicago O’Hare ORD Airport
  Baggage claim carousels are located on the lower level of each terminal. For assistance, contact the appropriate airline baggage claim office or ticket counter.
  
  

• Banking / ATM Services at Chicago O’Hare ORD Airport
  Automated Teller Machines are located in each terminal.
  
  

• Currency Exchange at Chicago O’Hare ORD Airport
  A currency exchange outlet is located in the lower level the International Terminal (Terminal 5). The hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. seven days a week. Additional mobile carts equipped to handle foreign currency are available at departure gates servicing international destinations. For more information please call (773) 462-9973

• Business Services at Chicago O’Hare ORD Airport
  WiFi connection is available throughout most public areas. This includes gaterooms, food courts and other convenient locations:
  Bus Station/Hilton
  Terminal 1 - Concourses B and C,
  Terminal 2 - Concourses E, F and main area
  Terminal 3 - Concourses H and K
  Terminal 5 - all gates
  
  NEW TO O'HARE: Power Stations. These seated workstations with counter space and AC outlets provide travelers with a convenient area to recharge electronic devices such as laptops, cellphones, Blackberrys and MP3 players free of charge. Each are equipped with four to eight seating positions, and are located throughout the terminals at O'Hare International Airport. Each unit has a wheelchair accessible workstation:
  TERMINAL LOCATIONS & GATES
  Terminal ONE Concourse B at B5
  Terminal ONE Concourse B at B19
  Terminal ONE Concourse B at B11
  Terminal ONE Concourse B at B14-B15
  Terminal ONE Concourse C at C15
  Terminal ONE Concourse C at C21
  Terminal TWO Concourse E at E4
  Terminal THREE Concourse H at GATE H5
  
  Hilton Business Center
  The full-service Hilton Business Center offers fax, copying, and packing and shipping services and is located in the lower arcade of the O’Hare Hilton Hotel. Call the Hilton Business Center at 773-601-1743 for additional information.
  Location: Terminal Two
  
  Airline Clubs
  For information on how to obtain an airline club membership, contact the airline.
  
  Aer Lingus
  Tab
  Terminal Five (M7)
  4 p.m. to last departure
  
  Aeroflot
  None
  Terminal Five (M11)
  1 p.m. to last departure
  
  Air France
  Frequence Plus
  Terminal Five (M7/8)
  1 p.m. to last departure
  
  Alitalia
  Magnifica
  Terminal Five (M12/13)
  12 p.m. to last departure
  
  All Nippon Airways (ANA)
  Club ANA
  Terminal Five (M11)
  1 p.m. to last departure
  
  American Airlines
  Admiral's Club
  Terminal Three (H9)
  Sunday through Friday 5 a.m. to 10 p.m.
  Saturday 5 a.m. to 8:30 p.m.
  Austrian Airlines
  Miles & More
  Terminal Five (M7)
  1 p.m. to last departure
  
  British Airways
  Executive Club
  Terminal Five (M11)
  1 p.m. to last departure
  
  Continental Airlines
  President's Club
  Terminal Two (F4)
  5:30 a.m. to 9:15 p.m.
  
  Delta Airlines
  Crown Room
  Terminal Three (L1 a/b)
  5:15 a.m. to 9 p.m.
  
  Japan Airlines (JAL)
  Mileage Bank
  Terminal Five (M7)
  8:30 a.m. to last departure
  
  KLM Royal Dutch
  Flying Dutchman
  World Club
  Terminal Five (M7/8)
  Terminal Two (F6a)
  1 p.m. to last departure
  
  Korean Airlines
  SkyPass
  Terminal Five (M6)
  11:45 p.m. to last departure
  
  Kuwait Airways
  Oasis Club
  Terminal Five (M8)
  1:45 p.m. to last departure
  
  LOT Polish Airlines
  None
  Terminal Five (M8)
  1:45 p.m. to last departure
  
  Lufthansa
  Miles & More
  Terminal Five (M7)
  1 p.m. to last departure
  
  Mexicana
  Frequenta
  Terminal Five (M7/8)
  6 p.m. to last departure
  
  Northwest Airlines
  Word Club
  Terminal Two (F6a)
  Weekdays 5:30 a.m. to 8 p.m.
  
  Saturday 5:30 a.m. to 5:30 p.m.
  Sunday 5:30 a.m. to 8 p.m.
  
  Royal Jordanian
  None
  Terminal Five (M8)
  1:45 p.m. to last departure
  
  Sabena
  None
  Terminal Five (M9/10)
  12:45 p.m. to last departure
  
  Scandinavian Airlines (SAS)
  EuroBonus, and others
  Terminal Five (M7)
  1 p.m. to last departure
  
  SwissAir
  Qualiflyer
  Terminal Five (M9/10)
  12:45 p.m. to last departure
  
  Turkish Airlines
  Qualiflyer
  Terminal Five (M8)
  1:45 p.m. to last departure
  
  United Airlines
  Red Carpet Club
  Terminal One (B22)
  5:30 a.m. to 7:30 p.m.
  
  United Airlines
  Red Carpet Club
  Terminal One (B7)
  Terminal One (C16)
  5 a.m. to 10 p.m.
  
  Virgin Atlantic
  Virgin Flying Club
  Terminal Five (M8)
  1:45 p.m. to last departure
  
  

• Concourses at Chicago O’Hare ORD Airport
  O'Hare Airport has presently 4 terminals: Terminal 1 - Concourses B, C; Terminal 2 - Concourses E, F; Terminal 3 - Concourses G, H, K, L; and Terminal 5 - Concourse M

• Emergency / Medical Services at Chicago O’Hare ORD Airport
  In an emergency, dial 911 from a courtesy phone, pay phone or cell phone.
  
  

• Flight Information Monitors at Chicago O’Hare ORD Airport
  Flight Information monitors are located throughout the terminals and concourses.
  
  

• Interfaith Chapel / Religious Options at Chicago O’Hare ORD Airport
  An interfaith chapel is available for travelers who wish to pray and/or meditate while at the airport. Located on the mezzanine level of Terminal Two, the chapel is open 24 hours a day with a chaplain available for personal emergencies. Call 773-686-2636 for more information. Or visit their website at www.ohareairportchapel.org
  
  

• International Travelers at Chicago O’Hare ORD Airport
  Terminal five (5) is the International Terminal.
  
  

• Internet Access at Chicago O’Hare ORD Airport
  WiFi connection is available throughout most public areas. This includes gaterooms, food courts and other convenient locations:
  Bus Station/Hilton
  Terminal 1 - Concourses B and C,
  Terminal 2 - Concourses E, F and main area
  Terminal 3 - Concourses H and K
  Terminal 5 - all gates
  
  NEW TO O'HARE: Power Stations. These seated workstations with counter space and AC outlets provide travelers with a convenient area to recharge electronic devices such as laptops, cellphones, Blackberrys and MP3 players free of charge. Each are equipped with four to eight seating positions, and are located throughout the terminals at O'Hare International Airport. Each unit has a wheelchair accessible workstation:
  TERMINAL LOCATIONS & GATES
  Terminal ONE Concourse B at B5
  Terminal ONE Concourse B at B19
  Terminal ONE Concourse B at B11
  Terminal ONE Concourse B at B14-B15
  Terminal ONE Concourse C at C15
  Terminal ONE Concourse C at C21
  Terminal TWO Concourse E at E4
  Terminal THREE Concourse H at GATE H5
  
  Hilton Business Center
  The full-service Hilton Business Center offers fax, copying, and packing and shipping services and is located in the lower arcade of the O’Hare Hilton Hotel. Call the Hilton Business Center at 773-601-1743 for additional information.
  Location: Terminal Two
  
  Lap Lane
  Lap Lane offers workstations for business travelers. Services are available at an all-inclusive price that includes faxing, printing, long distance calls, plug-ins for laps, and use of the personal computers with T1 lines. Call Lap Lane at 773-894-3100 for additional information.
  Location: Terminal One
  
  

• Lost & Found at Chicago O’Hare ORD Airport
  1. For items near ticket counters, in corporate areas or on an airplane - contact the airline. 2. For items lost in public areas of the Terminal, contact Chicago Police 773.686.2385. 3. For items lost at security check points, contact TSA at 773.894.8760 4. For items lost on Airport transit system, contact OATS at 773.686-1817 5. For items lost in the parking facilities, contact Standard Parking 773.686.7532

• Mail Center / U.S. Post Office at Chicago O’Hare ORD Airport
  The U.S. Post Office has a facility on the upper level of Terminal Two. Hours are 7:00 a.m. to 7:00 p.m., Monday through Friday. A stamp machine and mail slots are available 24 hours a day, seven days a week. Call 773-686-0119 for more information.
  
  Mail drop boxes are in Terminals 1, 3 and 5.
  
  Express Mail Service at O'Hare International Airport
  The Mail Safe Express System at O'Hare is an automated mail system now available at security checkpoints. It provides another option for travelers to keep their personal items by choosing to mail them home securely via the United States Postal Service. Every month, nearly 200,000 personal items are surrendered by air travelers going through O’Hare security checkpoints. Despite lists of prohibited items published by the Transportation Security Administration (TSA), travelers continue to bring these items to the checkpoints, often creating frustrating and unfortunate situations.
  
  Located at Checkpoints 1 and 2 in Terminal 1, Checkpoint 5 in Terminal 2, and Checkpoints 7, 7A, and 9 in Terminal 3, the kiosks are a one-stop packaging, payment and vaulted drop-off station that allow passengers to mail items to domestic or international addresses or hold items at a secure location for pick-up upon return to the airport. All major credits cards are accepted for payment.

• Main Terminal / Concourses at Chicago O’Hare ORD Airport
  There are four Main Terminals (1, 2, 3, 5) each with multiple concourses. Terminal Five (5) is the International Terminal.
  
  

• People With Special Needs / Persons With Disabilities at Chicago O’Hare ORD Airport
  Getting from one point to another at any airport can be hectic, especially for travelers with disabilities. At O’Hare, we recognize these needs and are working to make passage through our airport as pleasant and convenient as possible. Wheelchair assistance is available from your airline. Please contact your airline in advance to make special arrangements.
  
  All outside sidewalks have sloping curb cuts for easy wheelchair access. Additionally, O’Hare’s terminals have extra-wide automatic entry doors on both the upper and lower levels. Throughout the airport facility, restrooms, elevators, signage, telephones, restaurants, drinking fountains, and diaper changing facilities are in full compliance with the Americans with Disabilities Act. A visual paging system in the International Terminal allows airlines and airport operators to send visual messages to the public. The visual paging system is located adjacent to the flight information monitors.
  
  For additional access information contact the Ground Transportation 24-hour Land Traffic Control Center at (773) 686-8040 or DOA Security at (773) 686-2658.
  
  Airport Transit System (ATS):
  All points on the ATS route system are fully accessible to persons with disabilities. Elevators are available at each of the five stops.
  
  Elevators:
  Elevators located in Terminals 1, 2, 3, and 5 provide access to all passenger levels of the airport complex. All elevators have braille and raised numerals.
  
  Parking Facilities:
  The elevated parking structure (Lot A), adjacent outdoor lots (Lots B and C), the parking lot serving the International Terminal (Lot D), and Economy Lot E have approximately 250 parking spaces clearly marked with the International Access Symbol for Motorists with disabilities. For further information call (773) 686-7530.
  
  Public Transportation/CTA Rapid Transit:
  (312) 836-7000
  (312) 836-4949 TTY phone
  
  The CTA Blue Line train provides 24-hour service between downtown Chicago and O’Hare International Airport. The station is equipped with an elevator to take passengers with mobility impairments to and from the platform. Other CTA stations on the Blue Line equipped with elevators from O’Hare to downtown are at Rosemont, Cumberland, Harlem, Clark/Lake, and Jackson.
  
  Rental Cars:
  Alamo, Avis, Budget, Dollar, Hertz and National rental car agencies provide hand-controlled vehicles for persons with mobility impairments. Agencies request notification 2-3 days prior to renting a car with adaptive equipment.
  
  Restaurants:
  All entrances to restaurants located in the airport are accessible to people using wheelchairs.
  
  Restrooms:
  Restrooms located through-out the Airport have wheelchair accessible facilities. These facilities have larger stalls with grab bars and accessories including sinks with electronically sensored water faucets, lower towel dispensers and tilted mirrors.
  
  Service Areas:
  American and United Airlines have specially designated lounges to provide assistance to travelers with disabilities. American has a special service lounge in the K Concourse and United has special service lounges in both the B and C Concourses. Both carriers also offer mobile carts in their concourses to transport passengers needing this service. Please contact the airline directly or an airline representative for use of a mobile cart.
  
  Taxicabs:
  See cab starters in the cab stand outside baggage claim areas of all terminals. Drivers can assist passengers with collapsible wheelchairs.
  
  Telephone and TTY Phones:
  Telephones at O’Hare comply with federal guidelines and are fully wheelchair accessible. Each bank of pay telephones is equipped with an amplified handset telephone for hard of hearing users. Operator-assisted Teletypewriters (TTY) are adjacent to the airport information booths located on the lower level of Terminals 1,2, and 3 and on the upper level of Terminal 5 and are available 24 hours a day.
  
  Wheelchairs:
  All airlines at O’Hare will provide wheelchair escort. Please contact your airline directly to request this service.
  
  For additional access information contact the Mayor’s Office for People with disabilities. (312) 744-7050, TTY:(312) 744-4964.
  
  

• Pets / Animals at Chicago O’Hare ORD Airport
  Animals are not permitted in the terminals at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.
  
  

• Restrooms at Chicago O’Hare ORD Airport
  Restrooms are conveniently located throughout the terminals and are accessible to individuals with disabilities. O’Hare International Airport promotes a family-friendly environment by providing diaper changing facilities in most Restrooms.
  
  

• Security at Chicago O’Hare ORD Airport
  For the latest Transportation Security Administration travel tips and prohibited items list click to the http://www.tsa.gov/public/
  
  

• Smoking at Chicago O’Hare ORD Airport
  Smoking is not permitted in O’hare International Airport.
  
  

• Travelers Assistance at Chicago O’Hare ORD Airport
  The Travelers Aid office is located on the upper level of Terminal 2 and provides information, directions, and special assistance to travelers. The office is open Monday through Friday from 8:30 a.m. to 9:00 p.m., and Saturday and Sunday from 10:00 a.m. to 9:00 p.m. There is a satellite location on the lower level of Terminal 2 - hours vary. For more information call (773) 894-2427.
  
  

• Telephones at Chicago O’Hare ORD Airport
  Public telephone banks are located throughout the Airport and meet the American with Disabilities Act (ADA) height restrictions. Telephones with amplified volume controls are standard to most telephones, and all phones are hearing-aid compatible.
  
  Telecommunications Devices for the Deaf (TDD Phones)
  There is one public TDD phone located on the lower level of the main terminal by the baggage claim area. The Communications Center has incoming TDD on 610-231-5229.

• Guest Services at Chicago O’Hare ORD Airport
  Airport Information/Customer Service
  Airport information/customer service booths are located on the lower levels of Terminals One and Three, as well as both the upper and lower levels of Terminal Five. Information and customer service representatives are available to assist passengers and visitors with airport directions, general service information, and language assistance. Call 773-686-2200 for more information.
  
  At O'Hare International Airport, we understand the needs of travelers and provide a variety of special passenger services to make your visit to the airport and/or the City of Chicago, pleasant and convenient. We have a diverse mix of local and national retail stores, hotels, motels, gift and news shops, restaurants, snack bars, lounges, and cafés. We provide full-service business support and a large conference center. We offer a health club, a massage center, and a salon. We have customer service personnel, information representatives, Chicago police, and medical staff available to assist you at any time. To arrange special accommodations for travelers with disabilities, contact your airline.
  
  Lost, Need Help? - look out for the Volunteers in red T-Shirts and a sign around their neck "May I Help". They can help you make your travel experience less stressful.
  
  VIRTUAL CONCIERGE SERVICE- To further enhance the quality of our travelers' experience, the Chicago Airport System has introduced Virtual Concierge kiosks in baggage claim areas at O'Hare International Airport. These multilingual, touch-screen kiosks provide a welcome message from Mayor Richard M. Daley, hotel, transportation and airport information in eight languages, including flight status and weather updates, and information on Chicago events and attractions. Travelers simply touch the screens to place a free-of-charge call to make a hotel reservation, order a rental car or talk with an airport Customer Service Representative. This new technology serves as a primary source of information about O'Hare and Chicago by helping passengers make travel arrangements by putting relevant information at their fingertips.
  
  Hotels/Motels or other visitor services: For information on hotels/motels or other visitor services while in Chicago, please go directly to the website for the Chicago Convention and Tourism Bureau.
  
  Travelers and Immigrants Aid: The Travelers Aid office is located on the upper level of Terminal 2 and provides information, directions, and special assistance to travelers. The office is open Monday through Friday from 8:30 a.m. to 9:00 p.m., and Saturday and Sunday from 10:00 a.m. to 9:00 p.m. There is a satellite location on the lower level of Terminal 2 - hours vary.
  
  U.S.O. (United Service Organizations): The U.S.O. offers a variety of services to active military personnel and their dependents, including free refreshments, information, and referrals. It is located in T-2 Mezzanine Level.
  The new and improved 24-hour center, re-opened in May 2007, provides men, women and families of the Armed Forces with a place to relax, enjoy a meal, check e-mail, phone home and re-adjust to life before returning home or being deployed. The USO at O’Hare has provided programs, services care and comfort to troops and their families since 1969.
  
  Real-Time Flight Information (TextFIDS) for Mobile Devices: Real time flight information (TextFIDS) from either O'Hare or Midway International Airports is now available via e-mail capable mobile devices, free-of-charge.
  
  Shortcut e-mail to arriving passengers: a@ohare.com
  
  The first line of the body of the message should contain one or more of the search criteria (Please note: the subject line of the message is to be ignored). (1) The flight number. This is the quickest and most accurate way to find your flight. (2) The time the flight is originally scheduled to arrive or depart (AM/PM designation is optional, but suggested). The search time is for 20 minutes, plus/minus, for the time entered. This service is valid for flights within four hours from the time the original e-mail is sent. (3) The name of the airline, or the airline's two letter code (for example, American Airlines=AA, United Airlines=UA). (4) The originating or destination airport; either the name of the city or the three letter airport code (for example, O'Hare=ORD, Los Angeles=LAX).
  
  Quick Tips
  · Be patient! Some mobile carriers take longer to deliver e-mail to your device. If you send too many e-mails too quickly, the search engine will stop responding to queries from your e-mail address for a short period of time. If you continue to send e-mail, you will be ignored for longer and longer periods of time.
  · Online help for TextFIDS is available by sending the word "help" on the first line of a message to any TextFIDS address. The response will contain basic usage information and a list of available help topics for more detailed information.
  · Disable your e-mail signature! The search engine only looks at the first line of your message, but some e-mail that includes a signature can become confusing to it.
  · If you have problems with HTML or web-based e-mail clients, try placing an equal sign (=) at the end of your query. This is used as a cue to let the search engine know it should stop looking for more criteria.
  · Don't have much information to go on? Put the word "FULL" at the beginning or end of your query, and the search engine will respond with up to 50 results! Regular queries will return a maximum of ten flights.
  · If you've tried everything else and are still having trouble getting results, send an e-mail to TXTFIDSatOHARE.COM and let us know. With your help we can expand support for new devices and new ways to send e-mail.
  
  Your airline is still the most definitive source of information regarding your flight. In an emergency or other important situation, or for additional information regarding your flight, contact your airline in directly.

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