• CLE Airport Contact
  5300 Riverside Drive
  Cleveland, OH 44135
  United States
  Phone: (216) 265-6000
  Website for Cleveland Hopkins Airport: http://www.clevelandairport.com/site/375/default.aspx
  
  

• CLE Airport Overview
  Cleveland Hopkins International Airport (CLE), located approximately 10 miles southwest of the city of Cleveland, OH, is part of the Cleveland Airport System which also includes the Cleveland Burke Airport nearby. CLE is the largest commercial airport in NE Ohio, with two runways and over 7,000 parking spaces, serving 12 Million passengers a year with over 2,200 flights/day, 325 of which a daily non-stops to over 85 destinations. Direct-flights are also offered to England, Mexico and Canada. Cleveland Hopkins is served by the following airlines: Air Canada Jazz, American Eagle, Continental/Continental Express, Delta/Delta Connection, Midwest Connect, Southwest, United and United Express, USA 3000, US Airways and US Airways Expres, and is a hub for Continental Airlines, accouning for over 60 percent of all passengers including a daily direct flight to Gatwick Airport in London. Cleveland Hopkins International is also served by eight cargo airlines.

• Baggage Carts / Skycap at Cleveland Hopkins CLE Airport
  Baggage carts and skycaps are located near the entrances to assist with luggage and special needs.
  
  Smarte Cartes are located in the elevator lobby on levels 1 and 3 of the hourly/daily garage, and on level 3 inside the connector bridge adjacent to the elevator lobby in the long term garage. The charge for Smarte Cartes is $2.00 and is subject to change.

• Baggage Claim at Cleveland Hopkins CLE Airport
  Baggage claim is located on the in the lower level of the main terminal.

• Banking / ATM Services at Cleveland Hopkins CLE Airport
  BANKING SERVICES AND ATMS AT CLE AIRPORT:
  
  There are eight ATMs at the airport: One ATM in each Concourses A, B*, C, D, the Plaza Shops area and the Rental Car Facility; Two ATMs in parking bridge - between terminal and parking garage.
  The ATMs are owned and operated by USBank. US Postage stamps can be purchased at all ATMs; deposits can be made only at the B Concourse ATM.
  
  The Chartway Credit Union office and ATM is on the south end of the baggage claim level. Staffed office hours: Mo-Fri, 8am to 5pm (EST). Tel: 1.216.898.9880. The Chartway ATM is available 24 hours per day. Both the credit union and the ATM are operated by Continental Airlines.

• Currency Exchange at Cleveland Hopkins CLE Airport
  Currency Exchange at CLE Airport:
  
  Ticketed passengers can exchange currency at the Airport Foreign Currency Exchange, across from the main food court and adjacent to the Airport Business Center and Airport Chapel just inside Security Checkpoint "B".
  
  The daily hours: 9:00 a.m. to 6:30 p.m. (EST). Airport Foreign Currency Exchange Tel: 1.216.265.0600.

• Business Services at Cleveland Hopkins CLE Airport
  Airline Lounges and Conference Centers at CLE Airport:
  
  Airline Lounges
  Continental Airlines President’s Club - Gate C14 - Tel: 1.216.501.5108 - Daily - 6:00 a.m until 10:00 p.m. (EST)
  
  Conference Centers
  Several conference rooms and meeting sites are available for rent at Cleveland Hopkins International Airport (CLE). Parties interested in reserving a conference room should download and complete the appropriate form, available in Adobe Acrobat (.PST) format.
  
  Completed forms should be sent, via fax, to the attention of: Rental of Conference/Meeting Rooms - Fax: 1.216.265.6096.

• Concourses at Cleveland Hopkins CLE Airport
  Cleveland Hopkins International Airport has one main terminal and 4 Concourses (A, B, C, D).

• Emergency / Medical Services at Cleveland Hopkins CLE Airport
  Medical Care at CLE Airport:
  
  Medical Emergencies
  Cleveland Hopkins International Airport (CLE) has a highly-trained and fully-equipped emergency personnel. The airport's certified firefighters and paramedics are available to respond to any emergency, 7/24, and can provide emergency care with advanced life support equipment.
  
  AEDs (Automated External Defibrillators)
  CLE has equipped the terminal and all concourses with life-saving portable heart defibrillators. The easy-to-use defibrillators are strategically placed throughout the airport and offer quick access in the event of a heart attack.

• Flight Information Monitors at Cleveland Hopkins CLE Airport
  Flight information monitors are located in the main terminal and on the concourses.

• Interfaith Chapel / Religious Options at Cleveland Hopkins CLE Airport
  Interfaith Chapel at CLE Airport:
  
  The interfaith chapel is located at the airport beyond the Concourse B security checkpoint (across from the food court). The chapel is open 7 days/wk, 7:00 a.m. to 10:00 p.m. (EST). Tel: 1.216.433.0411.
  
  The chapel welcomes people of all beliefs. A Catholic mass is conducted every Saturday at 4:00 p.m. (EST) and every Sunday at 10:00 a.m. (EST). A non-denominational service is performed in the absence of a priest.
  
  Members of all faiths are encouraged to visit the chapel for a few moments of quiet meditation or reflection.

• Internet Access at Cleveland Hopkins CLE Airport
  Internet access is available in the Business Services Center located on the upper level of the main terminal, directly above the main entrance.

• Lost & Found at Cleveland Hopkins CLE Airport
  Lost and Found Service at CLE Airport:
  
  For items left in the public areas of Cleveland Hopkins International Airport (CLE), including the parking garage, the ticketing, baggage claim or RTA levels, or at the rental car facility, travelers should contact the Airport Information Desk at 1.216.265.6030.
  
  For items left in an airline hold room or on board an aircraft, travelers should contact the airline directly. Telephone numbers for the airline lost and found services are the same as for lost baggage. Please visit the Lost Baggage section of this site for a complete list of those numbers.
  
  LOST BAGGAGE:
  
  Air Canada Baggage Service: 1.888.689.2247
  America West Airlines Baggage Service: 1.216.267.1603
  American Airlines Baggage Service: 1.216.362.3565
  Continental Airlines Baggage Service: 1.216.501.4343
  Continental Express Baggage Service: 1.216.501.4343
  Delta Baggage Service: 1.216.265.2435
  Independence Air Baggage Service: 1.216.265.1732
  Midwest Airlines Baggage Service: 1.216.265.4848
  Northwest Airlines Baggage Service: 1.216.265.6530
  Southwest Baggage Service: 1.216.265.4700
  United Baggage Service: 1.800.864.8331
  USA3000 Baggage Service: 1.216.265.4816
  USAirways Baggage Service: 1.216.265.3814

• Mail Center / U.S. Post Office at Cleveland Hopkins CLE Airport
  United States Postal Service Mail Boxes and Postage Stamps at CLE Airport:
  
  Mail Boxes (Inside the Terminal)
  There are two U. S. Postal Service mail boxes at the airport, both in non-secure areas of the main terminal. One mail box is located in front of Security Checkpoint B, and one is located in front of the Security Checkpoint C. The United States Postal Service makes pick ups at 2:45 p.m. (EST) Monday through Saturday. There is no mail service on Sunday.
  
  Postage Stamps
  United States postage stamps are available for purchase from a self-service stamp machine located in the PlazaShops area across from the Simply Books store, and at any of the USBank ATMs located throughout the terminal.

• Main Terminal / Concourses at Cleveland Hopkins CLE Airport
  Cleveland Hopkins International Airport has one main terminal and 4 Concourses (A, B, C, D).

• People With Special Needs / Persons With Disabilities at Cleveland Hopkins CLE Airport
  Information for Persons with Disabilities at CLE Airport:
  
  Automobile parking for persons with disabilities is available in both on-airport garages. Designated parking spaces for persons with disabilities are located on each level of the hourly/daily garage, and on the first floor of the long term garage, between the elevator and stairway. Both garages are connected to the terminal by an enclosed connector with a moving walkway.
  
  CLE is equipped with:
  - Wheelchair accessible restrooms on each of the four concourses as well as on the baggage claim level of the main terminal
  - TTY telephones throughout the four concourses and the main terminal
  - ADA accessible elevators
  - Family restrooms are located in the center of the baggage claim level of the main terminal, next to the USO Office, and on the south end of the baggage claim level. One additional family restroom is located on Concourse A, just beyond the A checkpoint screening area. Family restrooms are large enough to accommodate two or more individuals, and are wheelchair accessible and ADA compliant.
  - Electric cart service runs continuously on Concourses C and D
  
  Travelers who wish to have wheelchair service while in the terminal should contact their selected airline for assistance.

• Pets / Animals at Cleveland Hopkins CLE Airport
  Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:
  
  Tips for Traveling with Pets:
  
  · First, contact your airline to find out the rules and regulations they have on pet travel.
  · Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
  · The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
  · Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
  · The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
  · Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
  · Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
  · Give yourself plenty of time for check-in so there is no rushing and everything is done properly

• Restrooms at Cleveland Hopkins CLE Airport
  Restrooms are conveniently located throughout the terminal and concourses.

• Security at Cleveland Hopkins CLE Airport
  SECURITY AT CLE AIRPORT:
  
  Cleveland Hopkins International Airport (CLE) is committed to ensuring that all passengers, visitors, and employees have a safe and enjoyable environment in which to travel and work. It continues to work with federal and local safety and security agencies to ensure meeting your needs and expectations.
  
  New security regulations affecting security at CLE Airport became effective following the unprecedented events of September 11, 2001, and it continues to evaluate and enhance those security measures to ensure that the level of security meets and exceeds mandated federal requirements.
  
  The Transportation Security Administration (TSA) is charged with the responsibility of screening all checked baggage. The TSA has requested that passengers leave their checked baggage unlocked to avoid the necessity for security screeners to forcibly unlock their luggage should it require inspection.
  
  The TSA is also charged with the responsibility of screening all passengers and carry-on baggage prior to allowing entry into the airport concourses. Passengers are advised to arrive 90 minutes prior to their scheduled flight departure time to ensure that they and their bags have enough time to go through the screening process and be transported to the aircraft.
  
  Allow Extra Time for Special Circumstances. During busy periods, or when traveling with young children, infants, elderly or disabled passengers, you should plan to build extra time into your travel plans.
  
  For additional information on average wait-time information, visit the TSA website at http://www.tsa.gov. OR http://www.ifly.com/airport-security/
  
  Airport Police
  Cleveland Hopkins International Airport (CLE) is patrolled by the Airport Unit of the Cleveland Police Department. These highly trained officers are permanently assigned to the airport. Their offices are located in the center of the baggage claim level next to the USO Office. They provide a wide range of law enforcement duties and responsibilities including patrol, investigation, traffic flow and control and response to airport emergencies.
  
  The Airport Unit of the Cleveland Police Department may be contacted from anywhere in the terminal or the parking garage by dialing 6055 on any white courtesy telephone. They may be contacted from any telephone by dialing 1.216.265.6055.

• Smoking at Cleveland Hopkins CLE Airport
  Smoking Areas Cleveland Hopkins International Airport (CLE) is a "smoke free" environment. Smoking is prohibited in all areas of the terminal. Designated smoking areas are marked outside of the main terminal on the ticketing level.

• Travelers Assistance at Cleveland Hopkins CLE Airport
  Traveler’s Aid/Escorts Ticketed passengers who require wheelchair or escort assistance at the airport should contact the airline with whom they are traveling. Airlines can provide wheelchair assistance and escorts to any passengers who request such aid. Ticketed passengers can navigate through Concourse C by taking one of the many electric carts that provide regular service from the security checkpoint to and from all gates. The carts also provide service from Concourse C through to the tunnel leading to Concourse D, as well as on Concourse D itself.

• Guest Services at Cleveland Hopkins CLE Airport
  GUEST SERVICES AT CLE AIRPORT:
  
  The Airport Information Desk, open seven days a week to assist passengers with questions, comments or concerns. It is located on the ticketing level of the main terminal between the Southwest Airlines ticket counter and Security Checkpoint B.
  
  The CLE Customer Service Office is on the baggage claim level of the main terminal and is open Monday through Friday, 8:00 a.m. to 5:00 p.m. (EST).
  
  Airport Ambassadors,
  located throughout the airport and are available to assist passengers in navigating the airport, provide information and directions to local venues, and to assist delegates and groups attending functions in Cleveland. The Airport Ambassadors can be identified by their smiling faces, helpful attitudes and the gold blazers they wear.
  
  Convention and Visitors Bureau
  CLE Airport Ambassadors maintain an information and visitors booth located on the baggage claim level at the airport. The booth is in the center of that level, and is staffed 9:00 a.m. until 6:00 p.m. (EST), seven days a week. Brochures provided by the Convention & Visitors Bureau of Greater Cleveland concerning area lodging, transportation, restaurants and attractions are on display and available twenty-four hours a day.
  For further information on activities in Cleveland, visit the Convention & Visitors Bureau of Greater Cleveland or call 1.216.621.4110 (toll-free at 1.800.321.1001).
  
  USO Facilities:
  The newly-renovated lounge at Cleveland Hopkins International Airport (CLE) has been renamed in honor of Bob Hope. Raised in Cleveland, Ohio, Mr. Hope tirelessly entertained U.S. troops under the USO banner for decades.
  The lounge, located on the airport's baggage claim level and open daily from 8:00 a.m. until 10:00 p.m. (EST), provides a place to grab a snack, e-mail a loved one, shoot a game of pool, or just get away from the stress and noise of the busy airport.
  
  For additional information, please contact the Bob Hope USO Lounge at 1.216.433.7313, or visit its website at http://www.usocleveland.org/.

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