• FRA Airport Contact
  Frankfurt Airport
  Frankfurt am Main, 60547
  Germany
  Phone: +49 69 690 0
  Email: info@fraport.de
  Website for Frankfurt Airport: http://www.airportcity-frankfurt.com
  
  

• FRA Airport Overview
  One of the most architecturally-superior airports, Frankfurt Airport FRA,located in the heart of Germany, as well as Europe, is so proud of its long European history and success that it offers very popular tours for travelers in order to familiarize themselves with the airport as they travel through.
  
  Originally built in 1936, the modern airport now offers two terminals connected by the state-of-the-art Sky Line monorail. Frankfurt Airport is one of the best-equipped airports in the world, offering even a casino, as well as brand-name restaurants, bars, and first-class shops. Business travelers will find an extensive Business Center with a large choice of conference rooms and equipment, internet, fax and secretarial facilities and catering. Other facilities include a hairdresser, chapel and children’s play areas.
  
  Frankfurt airport has its own Long Distance and Regional Train Station right under Terminal 1, connecting travelers to all points within Germany, as well as Europe.
  
  When Portrait of Fragport became owner and manager of Frankfurt Airport, it realized that it needed a long-term expansion plan to accommodate the growing number of travelers (now 56 million/yr). To remain one of the world's most important international airports, the following long-term expansion plan is being implemented:
  1. A new runway for simultaneous landing operations.
  2. A new Terminal 3 to increase passenger capacity by 25 million/year with some 75 aircraft positions and additional taxi ways.
  3. A380 Maintenance Base: The first section of the A380 maintenance hangar "Lufthansa Technik" opened in early 2007. When completed in 2015, the entire hangar system will have a capacity of four A380 superjumbos and will reinforce FRA's position in the premier league of major airports.
  
  The entire Expansion Plan provides a flexible concept, allowing for demand-driven developments of various construction phases until 2015.

• Baggage Claim at Frankfurt FRA Airport
  BAGGAGE CLAIM AT FRANKFURT AIRPORT:
  
  Go to the "Baggage Claim" area to pick up your luggage. Look at the information board to see which carousel has been assigned to your flight. your bulky items, such as strollers, etc. arrive in the same area.
  LOST/DAMAGED LUGGAGE: Go to the Baggage Tracing Office located in every baggage claim area. Or contact it by phone: +49 (0) 69/690-71001.

• Banking / ATM Services at Frankfurt FRA Airport
  BANKING ATMs AT FRANKFURT AIRPORT:
  
  ATM machines are placed throughout the Terminals.
  
  Several Banks have branches at Frankfurt Airport - please see "Currency Exchange" for a list of banks.

• Currency Exchange at Frankfurt FRA Airport
  CURRENCY EXCHANGE AT FRA AIRPORT--7 Banks and Currency Exchange Facilities at 18 Locations
  Reisebank:
  - Terminal 1, B, Level 0
  Travelex:
  - Terminal 1, Level 1, Arrivals A
  - Terminal 1, Level 1, Arrivals B,
  - Terminal 1, Level 2 and 3, Departures B, past the security checkpoints
  
  - Terminal 1, Level 1, Arrivals C
  
  ICE International Currency Exchange:
  - Terminal 2, Level 2, Arrivals D and E
  - Terminal 2, Level 3, Departures D and E
  
  - Terminal 1, B, Level 2,
  
  SEB:
  - Terminal 1, Frankfurt Airport Center (FAC)
  
  Deutsche Bank:
  - Terminal 1, Level 2, Departures B
  - Terminal 1, Frankfurt Airport Center (FAC)
  
  Deutsche Bank:
  - Terminal 1, Level 2, (Departures A)
  - Terminal 1, Frankfurt Airport Center (FAC)
  
  Frankfurter Sparkasse 1822:
  - Terminal 1, Level 2, Departures A
  - Terminal 1, Frankfurt Airport Center (FAC)
  
  Commerzbank:
  - Terminal 1, Frankfurt Airport Center (FAC)
  
  Dresdner Bank:
  - Terminal 1, Area A, Level 2 (Departure A)
  - Terminal 1, Frankfurt Airport Center (FAC)

• Business Services at Frankfurt FRA Airport
  BUSINESS SERVICES AT FRANKFURT AIRPORT:
  
  The Airport Conference Center Multiple choices of Meeting Rooms to meet your needs are on Levels 4 and 5. Rooms are available in sizes from 14-217 square meters with various eating options.
  
  1. Conference Services - Everything can be set up according to your meeting requires. At the press of a button, you can choose from an large menu of professional services. Amenities include state-of-the-art conference tools and equipment, including DVD players and beamers for presentations. If you need a laptop, aprinter or a digital camera, it will be provided. Whatever your needs, be it an interpreter, special floral decorations or a creative lunch — it can be provided.
  
  2. Catering Services are perfectly geared to business events. Both creative and flexive, service include meeting special wishes. Service includes hearty breakfast, a snack of finger food, a business lunch or an international buffet.
  
  3. Reservation Requests will be processed immediately. Use the form specifying meeting room and contact information. Upon availability check, you will receive the confirmation sheet and general terms and conditions by fax. Sign and return as soon as possible. For questions or special wishes, call +49-(0)69 – 690-7 05 00.
  
  Reservation Inquiry - please complete the form. Fields marked with a star [*] a mandatory; other fields are optional.
  
  DIRECTIONS: The Business Center is accessible by the shortest possible way. No matter whether you come by car or taxi, ICE train or plane, whether you come from within Germany or another country.
  By Plane:
  The Airport Conference Center is located in the Frankfurt Airport Center 1 (FAC 1), just a few steps from the piers. You'll find the passenger bridge from Terminal 1 to the FAC 1 above the two escalators in departure halls A and B.
  By Car:
  It is best to drive into the parking building right next to the FAC 1 (entrance P 2 or P 3). On level 8 there is a direct ramp to the FAC 1, where the AirportConferenceCenter is located.
  By Taxi:
  Head for "Arrivals", then follow the signs to the "CD/CC" parking lot, then toward the FAC 1. The main entrance is just a few meters further on the left. Inside, take an elevator to the AirportConferenceCenter.
  By Public Transporation:
  Arriving at the airport train station, you are on the level "Under the Airport". Follow the signs to the "Frankfurt Airport Center 1". There an elevator will take you to the ramp leading to the FAC 1. From the long-distance train station, following the signs for the "AirportConferenceCenter (ACC).

• Emergency / Medical Services at Frankfurt FRA Airport
  EMERGENCY AT FRANKFURT AIRPORT:
  
  The Airport Hospital, open 24/7, is located in Terminal 1, (between departure areas B and C); Phone: + 49 (0)69 - 690 6 67 67; E-Mail: med-aufnahme@fraport.de

• Interfaith Chapel / Religious Options at Frankfurt FRA Airport
  NON-DENOMINATIONAL CHAPEL AT FRANKFURT AIRPORT:
  
  Chapel, Prayer or Meditation Rooms for Christians, Jews, Muslims and other faiths, are located at: Terminal 1, Area, Level 2 (Departures, mezzanine floor) and Terminal 2, Area D, Level 3 (Departures, after security check). Open 24/7.

• International Travelers at Frankfurt FRA Airport
  INTERNATIONAL ARRIVALS AT FRANKFURT AIRPORT:
  
  Customs - Customs procedures fast and simple — provided you follow the rules:
  (a) Take the green exit if you have nothing to declare--that includes passengers arriving from an EU-affiliated country.
  (b) Take the red exit if you have the following to declare: Items of more than the permitted duty-free allowances or goods intended for sale/commercial use, regardless of their value. This also applies to items prohibited or subject to restrictions, including narcotics, weapons, ammunition, and protected species of plants or animals, parts thereof or products made from these.
  The Customs Information Center will assist you with any questions. Open Mo-Thurs 7am-5pm; Fri 7am-4pm. Phone: +49 (0) 69/4699-7600; Fax: +49 (0) 69/4699-7699 E-mail: info@zoll-infocenter.de
  
  Cash Allowances If you carry cash or cash equivalents worth 10,000 euros or more, you must report it to the customs officials. This includes checks, letters of credit, precious metals and jewelry.
  
  Passport / Visa Follow the blue signs to the right counter: EU citizens or non-EU citizens.
  If you've arrived from Belgium, Germany, France, Luxembourg, The Netherlands, Spain, Portugal, Italy, Austria, Greece, Denmark. Iceland, Norway, Finland or Sweden--you don't need to go through passport control or customs.
  Your passport or ID card must be valid for at least the duration of your visit. If you're not a citizen of the above-named countries, check ahead whether you need a visa to enter Germany by contacting your travel agent, airline or the German Embassy in your home country.
  If in doubt, call the helpline of the German Border Guard Service (Bundesgrenzschutz), Phone: +49 (0) 69 690-78578.
  
  Baggage Go to the "Baggage Claim" area to pick up your luggage. Look at the information board to see which carousel has been assigned to your flight. your bulky items, such as strollers, etc. arrive in the same area.
  LOST/DAMAGED LUGGAGE: Go to the Baggage Tracing Office located in every baggage claim area. Or contact it by phone: +49 (0) 69/690-71001.

• Internet Access at Frankfurt FRA Airport
  INTERNET ACCESS AT FRANKFURT AIRPORT:
  
  Internet/W-LAN
  
  HotSpot, the public WLAN (Wireless Local Area Network) offering of T-Mobile and T-Com, lets you surf the Internet with your laptop. This WLAN service is available in all public areas of the airport.
  
  All T-Com and T-Mobile customers can take advantage of this offering. If you are a T-Mobile customer and would like to take advantage of the HotSpot billing service frequently, available also outside Germany, you can obtain a permanently-valid access code. You can order it by texting the keyword "open" to the number 9526 from your mobile phone. You will then receive, also by text message, a user name and password which you can use right away to log in from anywhere in the world. There are no extra registration or other fixed fees. If you don't have a T-Com or T-Mobile contract, you can use your credit card on the HotSpot portal at Frankfurt Airport to purchase a "HotSpot Pass" good for one, three or 24 hours.
  For more information on WLAN access at the airport, please contact T-Mobile.

• Lost & Found at Frankfurt FRA Airport
  LOST AND FOUND AT FRANKFURT AIRPORT--Lost items include luggage. The Lost & Found Office keeps items for three months before auctioning them off. Lost & Found locations:
  
  For items other than baggage: Terminal 1: Area B, Level; Phone: +49 (0) 69 690 66359; Fax: +49 (0) 69 690 54081; E-mail: fundbuero@fraport.de
  
  For lost baggage, there are offices in all luggage pickup areas of both Terminals 1 and 2, open daily 7am-8pm. Phone: +49 (0) 69/690-71001
  
  Auction Dates are announced in advance. They begin at 12 noon; admission starts at 10am.

• Mail Center / U.S. Post Office at Frankfurt FRA Airport
  Mail Center ("Post") at FRA Airport:
  
  Terminal 1, Area B, Level 2 at Departures, before security checkpoint. Open daily 7am-9pm.
  
  Terminal 2, Area E, Level 2 before security checkpoint: self-service.

• Main Terminal / Concourses at Frankfurt FRA Airport
  FRANKFURT AIRPORT PASSENGER TERMINALS: The Airport has two terminals: Terminal 1 and Terminal 2.
  
  Terminal 1 with Concourses A, B and C, has a ground level (Regional Trains, Tracks 1, 2 & 3); Level 1 (Arrivals), and Levels 2 and 3 (Departures). It also has a Long-Distance Train Station.
  
  Terminal 2 with Concourses E and D, has Levels 2, 3 and 4 (Arrivals/Departures). There is a Shuttle Bus stop near the entrance.
  
  SkyLine Shuttle Train, a monorail, runs between Concourses A and E.

• People With Special Needs / Persons With Disabilities at Frankfurt FRA Airport
  PERSONS WITH DISABILITIES AT FRANKFURT AIRPORT: Listed below is helpful information regarding: 1. Before Travel; 2. Arrival and Departure / Parking; 3. At the Airport:
  
  1. Before Travel: If you need assistance at Frankfurt Airport, notify your airline or travel agency at least 48 hours prior to departure, as required by EU regulations.
  2. Arrival and Departure / Parking:
  
  (a) By limousine service or by car: If someone else drove you to the airport, it is possible to stop at curbside free of charge to get in or out of the vehicle. Please display a special handicapped parking sticker or your disability identification card ("G" or "aG").
  
  (b) Parking:
  --(i) Terminal 1 in parking garage P4--
  Handicapped spaces can be found in parking garage P4 in section U2, row 25. They can be reached via underground access to parking garage P4, directly at the Frankfurt Airport Conference Center (FAC) opposite of Terminal 1. At the ticket machine you can contact the desk via call button to get access.
  To get the check-in counter, follow the signs to the corresponding check-in hall. The nearest help point is in Departure Hall B. Follow the signs in the direction of Terminal 1, departures area B. On the same level (level 0) in area B you will see the German Rail (DB) service point.
  --(ii) Terminal 2 in parking garage P8--
  More parking rows are to be found at underground parking garage P8 at Terminal 2, in level U4, row 17. Height restriction: 2,10 meters. At the barrier you can contact the desk via call button to get access. Display a special handicapped parking sticker or your disability identification card ("G" or "aG").
  
  Please arrive as usual at one of the check-in-counters or at the help point located at center in Terminal 2. Take the lift to arrival and departure area D/E.
  
  Special Parking Areas for High Vehicles:
  Larger vehicles or high vehicles must use parking lot "P 36" which is located near Terminal 1. Here the parking rates are different than those for parking garages and underground parking garages.
  
  For further parking information call +49 (0) 69 6 90-79 4 55 or via email under parkandfly@fraport.de
  
  At the Airport On day of departure, go directly to your airline check-in counter or use one of the help points within the terminals. If you travel by Lufthansa, proceed to its special service counter next to check-in counter 339, departure hall B.

• Pets / Animals at Frankfurt FRA Airport
  PETS AT FRANKFURT AIRPORT: Dogs kept on a leash are allowed inside the Terminals. However, inform yourself about transportation regulations. For security reasons the taking along of dogs on the visitors' terrace is not allowed.
  
  Travel Documents for your Pet
  
  Depending on your destination, you may need special documents for your animal. Consult your local veterinary or your consulate or embassy in the country to which are traveling. This also applies to your return to Germany. The vet at the airport will be pleased to help. Contact: Hesse Veterinary Border Checkpoint at Frankfurt Airport: Tel. +49 (0)69 - 691 506 or 695 02414; FAX +49 (0)69 - 692 608 or 695 02412.
  
  Information on health regulations - The Animal Protection Officer can provide the necessary information on health regulations. Tel. +49 (0)69 - 690 21366 or +49 (0)69 - 690 74331, email: avi-services@fraport.de.
  
  The Dog Hotel at Frankfurt Airport with species-appropriate kennels on extensive grounds with lots of greenery. Services include professional grooming, contact and interaction with other dogs and veterinary care. Your journey must start at Frankfurt to enable you to take advantage of such service, and your dog must be in perfect health and have a valid vaccination certificate.
  
  The Dog Hotel charges 13 euro per day for accommodation, plus a flat fee of 15 euro for cleaning up. Open Mo-Fri 8am-4pm. Tel: +49 (0)69 - 690 66542; Fax: +49 (0)69 - 690 59995.

• Security at Frankfurt FRA Airport
  For Security regulations at US Airports, use this link: http://www.ifly.com/airport-security. For Frankfurt Airport security, see "International Arrivals".

• Smoking at Frankfurt FRA Airport
  Smoking is not permitted at Frankfurt Airport.

• Guest Services at Frankfurt FRA Airport
  GUEST SERVICES AT FRANKFURT AIRPORT:
  
  Information Counters: There are two choices: staffed information counters and stationary information monitors with touchscreen. Location by Terminal:
  Terminal 1 - 1. Airport information counter 1, area B (departures); 2. Airport information counter 14, area B (arrivals); and 3. Service point T1, area B center. Terminal 2 - Airport information counter: area D/E, level 2 (arrivals/departures)
  
  Picking Up Passengers: The agreed upon pick-up location should be easy to find; you may want to choose one of the designated meeting points in the terminals, marked in the terminal maps. Meeting-Points are at these locations: at Terminal 1: Hall B, Level 1 (Arrivals); at Terminal 2: between the arrival area and Hall E.
  
  AIRPORT FORUM:
  The Redesigned 400 square meter Communication Center at Frankfurt Airport, offers diverse information media such as text and image panels, a video film, touchscreen monitors, an interactive graphical glass floor and much more to call up and view information. The Airport Forum team will be happy to assist you if you have any questions.
  Open daily 10am-5pm. For more information, call: +49 (0) 69/690-218-00
  Location: The passageway leading from Terminal 1 to the long-distance train station.
  
  At the Airport Forum you will learn about the many facets and developments of Frankfurt Airport.

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