• JFK Airport Contact
  Keahole Airport Rd
  Jamaica, NY 11430
  United States
  Phone: (718) 244-4444
  Website for New York Kennedy Airport: http://www.panynj.gov/aviation/jfkframe.HTM
  
  

• JFK Airport Overview
  John F. Kennedy Airport (JFK), which is located 15 miles from midtown Manhattan in the southeastern section of Queens, and commonly known as JFK, is an airport people love to hate. As New York City’s largest international airport, it is big, busy and difficult to navigate. However, slowly but surely JFK is improving through extensive improvements to terminals, roadways and inter-terminal transportation. JFK has replaced its slow inter-terminal buses with AirTran, a new light rail transit system. In addition to connecting all nine terminals, AirTran connects passengers to New York City subways and buses and the Long Island Rail Road – a great option for travelers wishing to avoid the congested roads leading to and from Kennedy Airport. All major airlines operate out of the airport offering flights around the country and the world. JFK has 9 terminals - at this writing, it is expected that the new terminal, along with Terminal 5 which is presently closed, will open soon.
  
  

• Baggage Carts / Skycap at New York Kennedy JFK Airport
  Baggage Carts are available at the entrances and exits and in the JFK Baggage Claim area. Skycap service is also available throughout the airport to persons needing special assistance.
  
  

• Baggage Claim at New York Kennedy JFK Airport
  Each terminal has its own baggage claim area.
  
  

• Banking / ATM Services at New York Kennedy JFK Airport
  ATMs are located throughout all of the terminals and concourses.
  
  Citibank is located at Building 72 on the South Service Road of the Van Wyck Expressway. It offers the largest foreign currency exchange desk on the airport. 718-244-7866.

• Currency Exchange at New York Kennedy JFK Airport
  CITIBANK, located at Building 72 on the South Service Road of the Van Wyck Expressway offers largest foreign currency exchange desk on the airport. (718) 244-7866 Currency Exchange - Pre Security, Arrivals Level - West
  Terminal 2 - Travelex Foreign Currency and ATM - Post Security - across from Gate 22
  Terminal 3 - Travelex Kiosk - Pre Security - arrivals area B and post-security between Gates 5 and 6 and Gate 15 Terminal 3 - Travelex Currency and Travel Insurance - Post Security - Gates 1-10 side, shopping area
  Terminal 4 - Travelex Currency Services, Inc. - Pre Security - Mezzanine East near A Concourse
  Terminal 4 - Travelex Worldwide Money - Pre Security - Arrivals lobby and Mezzanine West near B Concourse
  Terminal 4 - Travelex Currency Exchange Kiosk - Post Security, Gates A3, B25
  Terminal 5 - at this writing Closed
  Terminal 6 - ATM Services Only - Pre & Post Security; HSBC/ATM - Post Security, Gates 21-22
  Terminal 7 - Travelex Currency Services, Inc. - Pre Security - lower level, arrivals area; and Post Security - by United Service Center
  Terminal 8 - Travelex Currency Services, Inc. - Post Security - entry corridor to C Concourse
  Terminal 9 - Travelex Currency Services, Inc. - Post Security -

• Business Services at New York Kennedy JFK Airport
  BUSINESS CENTER - located at pre-security - Mezzanine East, in Terminal 4
  
  AIRLINE CLUBS
  
  Terminal 1
  Air France - Departure Level near Gate 1 post security
  Alitalia - Departure Level near Gate 3 - post security
  Japan - Departure Level between Gates 3 & 5 - post security
  Korean - Departure Level near Gate 3 - post security
  Lufthansa - Departure Level adjacent to check-in - pre security (718) 751-2500 or 751-1659; 751-1564; 751-2031; 751-2031.
  
  Terminal 2
  Delta Business Elite - Departure Level near Concessions on 3rd Floor 718-632-2047
  
  Terminal 3 Delta - Crown Room - adjacent to Gate 6 Upstairs. (All lounges are in Departure Level - post-security. 718-632-4002 and 632-5117, 632-5100)
  Delta Business Elite - adjacent to Gate 12
  Delta Main Bus. Elite- in the near Tie-Rack (concession area)
  
  Terminal 4 - (All lounges are in the Departure Level - pre security 718-751-4222)
  
  Northwest - near the back wall across from Chapels
  Virgin Atlantic - near the back wall-Virgin ticketing - Row 2
  Swiss International - near the back wall - Row 1
  El Al - adjacent to the El Al check-in (past red carpet area)
  
  Terminal 5 - Terminal Closed
  
  Terminal 6 - No lounges
  
  Terminal 7
  British Airways - Departures Level - 3rd floor. - post security
  United - Departures Level - 3rd floor. Center - post security 718-425-5581 and 632-1381
  
  Terminal 8
  American Airlines - Departures Level - 3rd floor. Access elevator - Area "B" Pre security 718-632-3044
  
  Terminal 9
  American Airlines - Located in the Departures Level Mezzanine - Post security 718-632-3093

• Concourses at New York Kennedy JFK Airport
  There are nine separate terminals at John F. Kennedy International Airport with almost 200 aircraft gate positions and more than 30 miles of roadways. The central terminal area (CTA), a one mile cirucular roadway, consists of nine airline passenger terminals numbered 1 thru 9. For more information on the terminals at JFK, see the “Main Terminal/Concourses” section below:
  
  

• Emergency / Medical Services at New York Kennedy JFK Airport
  In an emergency, dial 211 from a courtesy phone or 911 from a pay phone or cell phone.
  For medical emergencies, trained emergency medical technicians are available 24 hours per day. Please call the police emergency number (718) 244-4333 for assistance. Airport phones are available at various locations. Just dial 211 from an airport phone or have an airline representative call 911 (NYC police only) from any public phone for you.
  
  MEDICAL ASSISTANCE - Doctors are available, 24 hours a day / 7 days a week, at a privately operated medical building. This building, #198, can be accessed by calling 1-877-JFK-DOCS (877-535-3627) for the free shuttle to the medical facility. For more information call (718)656-5344

• Flight Information Monitors at New York Kennedy JFK Airport
  Flight Information monitors are located throughout the terminals and concourses.
  
  

• Interfaith Chapel / Religious Options at New York Kennedy JFK Airport
  Located in Terminal 4, the Interfaith Chapel offers regular services every Saturday at 5pm and special services during Holy Days/Holidays.
  
  

• Internet Access at New York Kennedy JFK Airport
  Internet service available in all but Terminal 5.

• Lost & Found at New York Kennedy JFK Airport
  If you lost an item on AirTrain JFK or other areas other than your plane or at a security checkpoint, call Port Authority Lost and Found at 718-244-4225
  If an item is lost on a plane, please call your airline directly.
  If an item is lost at a security checkpoint, please call the terminal listed below:
  Terminal 1 - FJC Security 718-751-1202
  Terminal 2 - Delta Airlines 718-704-2144
  Terminal 3 - Delta Airlines 718-704-2144
  Terminal 4 - Accommodations Plus 718-751-4015
  Terminal 5 - at this writing Closed
  Terminal 6 - jetBlue 718-632-6355
  Terminal 7 - British Airways 800-828-8144
  Terminal 8 - American Airlines 718-487-7525
  Terminal 9 - American Airlines 718-487-7525
  
  You may also contact the JFK General Information at: (718) 244-4444.

• Mail Center / U.S. Post Office at New York Kennedy JFK Airport
  JFK offers a full-service post office which is located at Building 250, on North Boundary Road. Tel. (718) 995-3368/(718) 656-6433.
  
  

• Main Terminal / Concourses at New York Kennedy JFK Airport
  There are nine separate terminals at John F. Kennedy International Airport with almost 200 aircraft gates and more than 30 miles of roadways. The central terminal area (CTA), a one mile circular roadway, consists of nine airline passenger terminals numbered 1 thru 9.
  
  Terminal 1 - Arrivals, Mezzanine and Departure Level, concourse level Gates 1-11 Terminal 2 - Arrivals and Departure level, Gates 19-29 Terminal 3 - Arrivals and Departure level, Gates 1-18 Terminal 4 - Arrivals and Departure and Concourse Level A and B, Gates A2 and A7, and B20, B22-B31. Terminal 5 - not open yet Terminal 6 - Arrivals and Departure Level, Mezzanine and Concourse Level, gates 1-24 Terminal 7 - Arrivals and Departure Level, Concourse Level 1-12 Terminal 8 - Arrivals and Departure Level, Concourses B and C, Gates B1- B16 and C32-C47. Terminal 9 - new terminal to open soon

• People With Special Needs / Persons With Disabilities at New York Kennedy JFK Airport
  Services For Travelers With Disabilities
  
  The Port Authority of New York and New Jersey has prepared this information to inform you of accessible services available John F. Kennedy International Airport (JFK). We hope this will help make your airport experience a pleasant one
  .
  At JFK, look for the symbols designating wheelchair accessibility, hearing disability, and Telecommunications Device for the Deaf (TDD/TTY) to locate facilities and services that you may require.
  If you are not accompanied by or met at the airport by a friend or relative, it is important that you contact your airline in advance.
  
  QUESTIONS TO ASK
  To find out about accessibility on board the airplane, contact your travel agent or airline representative in advance.
  Before making your reservations, here are some questions you should ask to make your trip easier:
  · How accessible is the terminal from the parking lot or the place where I will be dropped off?
  · Will I need assistance to get into the terminal?
  · Are there accessible elevators, restrooms available? Where are they?
  · Will I need an airline representative to assist me (when boarding, arriving or claiming my baggage)?
  · Does the airline provide assistance aboard the aircraft?
  · Are there accessible elevators, restrooms at my destination airport? Is information about these facilities available?
  · Will I be changing planes and will that require a terminal change?
  · Are there fees for any of these services?
  
  MAKING RESERVATIONS
  It will be easier if you make reservations with your airline or travel agent well in advance of your trip, and inform them of any assistance you may require, e.g., a wheelchair (departing and arriving), specific seating requests, specific kinds of foods, etc.
  
  GETTING TO AND FROM THE AIRPORT
  A number of ground transportations are available to transport you to and from the airport as well as to help you connect between Kennedy, Newark Liberty and LaGuardia Airports. For your convenience, public transportation information for the disabled traveler is available at the following numbers:
  IN NEW JERSEY (800) 772-3606
  IN NEW YORK (718) 330-1234
  To insure prompt service, reservations for accessible transportation vehicles should be made at least 24 hours in advance for all shared ride transportation options.
  
  TERMINALS AT JFK
  The Terminals in the central terminal area (CTA), are numbered from 1 through 9 (Terminal 5 is temporarily closed). The terminals and parking lots in the central terminal area are divided into five areas, each of which is designated by a separate color.
  
  PARKING INFORMATION FOR PEOPLE WITH DISABILITIES
  For your convenience, the parking lots nearest to the entrances of each terminal have a limited number of reserved spaces for travelers with disabilities. To park in these reserved spaces and receive the lowest parking rate, official license plates bearing the disabled designation or other official documents issued by a municipality or state of residence must be prominently displayed. Parking charges for these vehicles are equal to the lowest rate available at the airport.
  Parking Rates for the disabled at JFK are: First 24 Hour Period $3 for the first half hour or part; $6 up to one hour; $3 for each hour or part thereafter up to $15 maximum; subsequent days; $3 for each hour or part up to $15 maximum.
  
  DEPARTING
  Curbside unloading areas for baggage and passengers are available at each terminal and in most cases are weather protected and located close to each airline's entrance door. Please make arrangements with your airline at least 24 hours in advance to confirm assistance with baggage check-in, ticketing and movement to the gate area and the availability of curbside parking. Skycaps are available to assist you in getting your luggage to the check-in-area.
  
  ARRIVING For most scheduled airlines, you can expect weather-protected passage via modern jetways from the aircraft to your terminal. Once in the terminal, elevators are available where a change to another level is required to reach baggage claim, ground transportation or connecting flights from JFK. If you are traveling on American Eagle at Terminal 9, please have your travel agent contact the airline and let them know what time your flight is due to depart. American Eagle has two ADA certified lifting devices that will take you from the ground to the aircraft entrance safely and comfortably.
  
  In the baggage claim areas, Skycaps are available to help with your luggage.
  
  If a friend, family member or business associate will be driving to the airport to meet you, please understand that they will not be permitted to wait in their car at the arrivals level curb frontage. If you and all your baggage are not there when your ride pulls up to the curb, the driver must park in an airport parking lot and walk to the terminal to wait for you. Meeter-Greeters are required to pay the same parking fee as other airport customers.
  Cars standing (not actively loading or unloading at the arrivals or departures curbs) will be ticketed, and unattended cars will be towed at the owners expense.
  
  PLANEMATES
  In some instances, planemates (mobile lounges) are used to transport passengers between arriving/departing aircraft and the gate area. For your convenience, planemates are wheelchair accessible and have reserved spaces (designated by the international accessibility symbol).
  
  TRAVELERS AID SERVICES
  Travelers Aid Services is located in the arrivals area of Terminal 6. There are also other Traveler Volunteers located in Terminals 1, 3, 7 and 8. The phone number for Travelers Aid Services is 656-4870. You can reach them during the hours of 10AM - 7PM Mon.-Thurs., 10AM - 6PM Fri., 11AM - 6PM Sat. and Noon - 6PM Sun.
  
  AUTOLINK SERVICE FOR CONNECTIONS TO OTHER FLIGHTS
  Autolink airline connection service is available. There is no charge to passengers for this service. To make arrangements for transportation between terminals via Autolink, you must contact your airline at least 48 hours in advance.
  
  Free AirTrain service is available for travel between terminals at JFK.
  
  REST ROOMS - Each terminal has at least one wheelchair accessible restroom. If you need assistance locating one, just ask at the information booth located on the Arrivals Level in any of the terminals.
  
  CAR RENTALS - Hand-operated vehicles are available from the on-airport car rental agencies Avis and Hertz. To find out additional information, please contact Hertz (718) 656-7600 or Avis (718) 244-5400 directly.
  
  PRESCRIPTIONS - At JFK Airport there is no pharmacy that can fill prescriptions. The nearest pharmacy that can fill prescriptions is Wakefield Pharmacy, which is located a short distance from the airport proper at 13525 Lefferts Blvd, Jamaica, NY 11420-3601. Phone: (718) 843-3900. Non-prescription medicine may be purchased at the pharmacy in Terminal 4 between 7 AM and 11 PM.
  
  EMERGENCY SERVICES - For medical emergencies, trained emergency medical technicians are available 24 hours per day. Please call the police emergency number (718) 244-4333 for assistance. Airport phones are available at various locations. Just dial 211 from an airport phone or have an airline representative call 911 (NYC police only) from any public phone for you.
  
  MEDICAL ASSISTANCE - Doctors are available, 24 hours a day / 7 days a week, at a privately operated medical building. This building, #198, can be accessed by calling 1-877-JFK-DOCS (877-535-3627) for the free shuttle to the medical facility. For more information call (718)656-5344.
  
  TDD/TTY - At JFK there are phones that will accommodate the hearing impaired.
  
  INFORMATION DISPLAY on the second floor - Terminal information and retail stores are listed here. If you require more information, please call your travel agent, your airline, or JFK General Information Number (718) 244-4444

• Pets / Animals at New York Kennedy JFK Airport
  Animals are not permitted in the terminal at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.
  
  

• Restrooms at New York Kennedy JFK Airport
  Restrooms are conveniently located throughout the terminal and concourses.
  
  

• Security at New York Kennedy JFK Airport
  For the latest Transportation Security Administration travel tips and prohibited items list click to the http://www.tsa.gov/public/ or www.ifly.com/
  
  The Port Authority of NY&NJ is proud to have its own Police force and John F. Kennedy International Airport has its own Command. For any Police emergency or non-emergency issue, and the Impound Lot, please call 718-244-4335

• Smoking at New York Kennedy JFK Airport
  Smoking is prohibited in all public areas inside the passenger terminals at JFK International Airport. However, smoking is permitted in designated areas within liquor bars
  
  

• Translation at New York Kennedy JFK Airport
  No information available

• Travelers Assistance at New York Kennedy JFK Airport
  General Information is located in the lower-level, baggage claim area of the terminal. Maps, regional information, bus schedules, and brochures are available as well as a courtesy paging phone. Volunteer Hospitality Ambassadors are on duty during busy times to provide assistance.
  
  TRAVELER'S AID SERVICES
  Traveler's Aid, the not-for-profit organization, furnishes both professional and volunteer staff who provide emergency assistance to customers (1) who are lost, confused, uncertain, or otherwise distressed (2) who have lost airline tickets or traveling papers (passport, visa, certificate of birth, etc.), (3) with insufficient funds, (4) separated from traveling companions, (5) disabled or elderly traveling alone, or (6) who incur other circumstances which would preclude them from continuing on to their final destination.
  Services to be provided include, but are not limited to, connecting stranded or lost international passengers with support resources such as contacting the consulate of their native country, family members and arranging for temporary housing, emergency food or clothing and/or referral to local social services agencies. You can find Traveler's Aid Volunteers at the Ground Transportation Counters in each terminal or reach them at the Traveler's Aid Main Office in the Arrivals area of Terminal 6. Their office number is (718) 656-4870.
  
  VOLUNTEERS OF AMERICA
  Traveler's Aid Services works closely with Volunteers of America (VOA), another non-profit organization that services the homeless and others completely bereft of funds. VOA staff cover both JFK and LGA Airports in their ongoing efforts to offer an assortment of social services (detoxification, medical, psychiatric, temporary lodging, etc.) to the homeless. For assistance, please contact VOA staff members at (718) 656-7765 (JFK) and (718) 533-3611 (LGA).

• Guest Services at New York Kennedy JFK Airport
  Paging Someone - If you need to have a passenger paged, please call:
  Terminal 1 - 718-751-1200
  Terminal 2 - 718-704-2473
  Terminal 3 - 718-704-2473
  Terminal 4 - 718-751-4005
  Terminal 5 - Closed
  Terminal 6 - 718-632-6350
  Terminal 7 - Must call from a house phone x-3590
  Terminal 8 - 718-487-7800
  Terminal 9 - 718-487-7800
  
  Cellular Phone Rentals - arrivals area, Terminal 3
  
  Passenger Drop Off and Pick Up (also see "Parking")
  No parking in front of or next to any of any terminals, not even for a moment. Terminal frontages are for active loading and unloading only. Unattended vehicles will be towed at the owner's expense.
  When dropping off or picking up a passenger, you can park in JFK's Cell Phone Lot, or park your vehicle in either a short-term lot or a parking garage. Another option is that you drop off your passenger at the Kiss and Fly at the Lefferts Blvd. AirTrain Station, where they can ride AirTrain free of charge to their terminal in just 10 minutes. If You enter the terminal with a passenger, note that only ticketed passengers will be allowed past the security checkpoint. However, you may enjoy any of the areas before security.
  
  Luggage Storage - by Terminal Location, hours of Operation, approx. fee and Tel. Nos.: (Note: Fees depend on size of item stored)
  Terminal 4, Arrivals 1st Floor, 24 Hours, $4.00 - $16.00/day; (718) 751-4020
  Terminal 1, Arrivals 1st Floor near Alitalia /Olympic Airlines, 7am-11 pm; $4-$16/day, (718) 751-2947
  
  Spas / Massages Xpress Spa, post-security, Gates 5/6
  Aqua Massage Kiosk - post-security, Gate 27, Terminal 2
  Xpress Spa, (a) pre-security, Mezzanine West, Terminal 4; (b) post-security, British Airways, Gate 7
  Oasis Spa, post-security, near gates 1-6, Terminal 6
  Shoe Shine Terminal 3, post-security, Gate 3; Terminal 4 - Mezzanine East
  
  Kennedy JFK Airport Guest Services, Airport Information and Travelers Assistance
  Information booths are located in each terminal to assist travelers with questions. You can also contact the JFK General Information at: (718) 244-4444

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