• LAX Airport Contact
  1 World Way
  Los Angeles, CA 90045
  United States
  Phone: (310) 646 - 5252
  Email: infoline@lawa.org
  Website for Los Angeles Airport: http://www.airports.ci.la.ca.us/lax/
  
  

• LAX Airport Overview
  Los Angeles International Airport (LAX), located in southern California on the Pacific coast, 15 miles SW of downtown Los Angeles, is first in rank as international gateway to the Pacific Rim and Asia. Close to 90 passenger and cargo airlines serve LAX. Arriving international flights from overseas contribute substantially to the economy of Southern California. LAX is ranked fifth in the world for passengers volume it serves each year. Nearly every major domestic and international airline serves LAX, providing flights across the U.S. and around the world, particularly long-haul flights to/fr. Asia, Australasia and Latin America. Los Angeles airport consists of 10 separate terminals to handle all of those passengers, including the very busy Tom Bradley International Terminal. There are two options to switch terminals to catch a connecting flight: walk (check distances before you embark on this with luggage) or take the free Airline Connections shuttle bus that runs every 12 to 15 minutes. For layover time you might want to live out your Jetson’s fantasies at LAX’ retro Encounter Restaurant located 70 feet above the ground in a historic building that looks like a flying saucer that sprouted legs. Back on earth, LAX has a reputation for being difficult to navigate and prone to delays, especially in the immigration lines for international arrivals, so be sure to plan accordingly.

• Baggage Carts / Skycap at Los Angeles LAX Airport
  Baggage Carts are available at the entrances and exits and in the Baggage Claim area. Skycap service is also available throughout the airport to persons needing special assistance.
  
  

• Baggage Claim at Los Angeles LAX Airport
  Baggage claim is on the lower level of each terminal.
  
  

• Banking / ATM Services at Los Angeles LAX Airport
  Bank of America operates ATMs located in both departures and arrival levels in all terminals at LAX.
  
  

• Currency Exchange at Los Angeles LAX Airport
  FOREIGN EXCHANGE:
  Call 310-649-2801 for exchange rates. Hours of Operation vary according to terminal.
  Location: departure halls of every terminal and in the arrival hall at Tom Bradley International Terminal and Terminals 2, 5 and 6.
  Cash advances (up to $300 in US Dollars), on Visa and Mastercards are available at the ICE Currency Exchange Kiosks in Terminal 2, 3, 5, 7 and Tom Bradley International Terminal.
  
  Currency Exchange -
  ICE Currency Exchange booths are located in all terminals - Upper/Departure Level.
  ICE Currency Exchange booths are also located in Terminals 2, 5, 6, and Tom Bradley International- Lower/Arrival Level.
  Hours for ICE vary according to the terminal. Please call (310) 646-7934 for hours.
  
  Traveler's Checks and Phone cards: In all terminals at the ICE Currency Exchange booths.
  Travel Insurance: In all terminals at the ICE Currency Exchange booths and kiosks/drop-boxes on Upper/Departure Level.

• Business Services at Los Angeles LAX Airport
  Cell Phone Rentals: Available at the Tom Bradley Terminal Lower/Arrivals Level. Call (310) 645-3500 for information.
  
  Notary Public: Tom Bradley International Terminal at the ICE Currency Exchange Booth - Upper/Departure Level, (310) 417-0364, 417-0366, or 863-9953.
  
  Fax and Photocopy: Tom Bradley Terminal (Lower/Arrivals Level) at the ICE Currency Exchange Booth.
  
  Internet Dataport Access: At all public telephones in terminals.
  
  Conference Centers are available offsite at: Best Western Antelope Valley Inn - 661 948-4651; Courtyard by Marriott - 661 947-4100, Days Inn & Suites - 661 273-1400; Hampton Inn Suites - 661 265-7400; Holiday Inn - 661 947-8055; Oxford Inn 661 949-3423; Residence Inn by Marriott - 661 947-4204.

• Concourses at Los Angeles LAX Airport
  The central terminal complex has nine passenger terminals, connected by a U-shaped two-level roadway.
  - Curbside baggage check-in: upper departure level;
  - Baggage claim: lower level;
  - Restaurants, cocktail lounges, gift shops, newsstands, duty free shops for internat'l flights, restrooms, public telephones and business centers
  
  Other amenities: First aid station in the Tom Bradley International Terminal and special telephones connected to area hotels/motels, bus/limousine services and car rental firms serving most Southland communities. Free shuttle service is provided between all terminals and remote parking lots.

• Emergency / Medical Services at Los Angeles LAX Airport
  First aid station in the Tom Bradley International Terminal
  
  In an emergency, dial 911 from a courtesy phone, pay phone or cell phone.

• Flight Information Monitors at Los Angeles LAX Airport
  Flight Information monitors are located throughout the terminals and concourses.
  
  

• International Travelers at Los Angeles LAX Airport
  Tom Bradley International Terminal services international arrivals and departures.
  
  

• Internet Access at Los Angeles LAX Airport
  Wireless Internet Access (“WiFi”) is available at Los Angeles International Airport through T-Mobile HotSpotSM. WiFi gives users high-speed wireless Internet access on laptop computers, personal digital assistants, and other wireless devices that have Internet capabilities.
  
  Passengers and greeters have access to the T-Mobile HotSpot service from any public airport area, including curbside and the nose of the aircraft. The T-Mobile HotSpot service is available to T-Mobile subscribers, roamers and to occasional users on an hourly basis of $6.00 for the first hour and 10 cents per minute thereafter; or with a 24-hour portable DayPass for $9.99, which allows the use of service at any T-Mobile location, not just at the airport.
  
  T-Mobile HotSpot service provides Wireless Protected Access (WPA) with 802.1X security technology. The T-Mobile HotSpot Connection Manager, available for free download at www.t-mobile.com/hotspot provides one of the highest degrees of Wi-Fi security commercially available. For more information on T-Mobile HotSpot services go to www.t-mobile.com/hotspot.
  
  Alternative LAX Internet Services
  
  Neptune Networks has kiosks with monitors and keyboards in all Terminals The individual high-speed internet stations are available on a pay-for-use basis.
  
  Internet Dataport Access: At most public telephones in terminals.
  
  First Class and Business Class Lounges: Internet service, some of which is free, is available in airport lounges for first and business class passengers. Contact your airline for details.
  
  

• Lost & Found at Los Angeles LAX Airport
  Contact your airline first if you have a problem with lost suitcases or other items. Then check with restaurants, taxis, buses, and other services before checking with the LAX Airport Police Lost and Found.
  
  LAX Airport Police Lost & Found
  5600 W. Century Blvd.
  Los Angeles, CA 90045 (310) 417- 0440
  Hours of Operation: 8:00 A.M. to 2:00 P.M. Pacific time, Monday to Friday
  
  Transportation Security Administration (TSA) Lost & Found at LAX
  
  To retrieve items left behind at any of the passenger screening stations at LAX, contact
  
  TSA Lost & Found
  5757 W. Century Blvd., Suite GF06
  Los Angeles, CA 90045 (310) 665-7382
  Hours of Operation: 7 a.m. to 7 p.m. Monday through Friday
  Since TSA has taken over the responsibility of passenger and checked baggage screening, all items left behind at security checkpoints are logged, collected and secured. Once passengers contact the TSA Lost & Found to claim and verify their item, arrangements are made for in person retrieval from 5757 W. Century Blvd.

• Mail Center / U.S. Post Office at Los Angeles LAX Airport
  U.S. Postal Service: Postal services are not available in any of the terminals at LAX. Travelers need to mail their correspondence before coming to the airport. The nearest U.S. Postal Service is located at 9029 Airport Blvd., Los Angeles, California 90009. Regular business hours are everyday from 7:00 a.m. to 11:00 p.m. For information, call 1-800-ASK-USPS.
  
  

• Main Terminal / Concourses at Los Angeles LAX Airport
  The central complex features nine passenger terminals connected by a U-shaped two-level roadway.
  
  Frequent, free shuttle bus service is provided between terminals (approximately every 12 to 15 minutes) to assist travelers in getting from one terminal to another. To use this service, board the Airline Connections ""A"" Shuttle under the LAX Shuttle & Airline Connections blue sign on the Lower/Arrival Level islands in front of each terminal.
  
  

• People With Special Needs / Persons With Disabilities at Los Angeles LAX Airport
  ELDERLY AND DISABLED PERSONS: To request a copy of LAX's "A Guide For Individuals With Disabilities," please contact the Public Relations Division at (310) 646-5260 or TDD at (310) 644-0370. 1. Parking - All parking structure entrances on the Lower/Arrivals and Upper/Departure Levels are clearly marked with vertical clearances. Parking Structures 1, 2A, 3, 4, 6 and 7 have a maximum vehicle height restriction of 8 feet, 2 inches. Parking Structures 2B and 5 have a maximum vehicle height restriction of 7 feet. 2. Rampways - Rampways are provided from street to sidewalk level in front of all terminals, and at entrances to other public buildings (such as the airport's unique Theme Building) where there are stairs to negotiate. 3. Elevators - Rampways are provided from street to sidewalk level in front of all terminals, and at entrances Elevators are located near public stairways and escalators in all passenger terminal buildings. Multi-level parking structures also contain elevators centrally positioned adjacent to terminals. 4. Telephone Booths - Each passenger terminal provides public phones wide enough to accommodate wheelchairs. A Telecommunications Device (TDD) for the deaf or speech-impaired is available in all terminals near the Travelers Aid public information booths. Amplified telephones for the hearing-impaired are available in every terminal. All public telephones at LAX are hearing-aid compatible. 5. TDD telephone - telephone numbers for information is (310) 665-0370 or the California Relay Service for the Deaf is 1- 800-735-2929. AT&T Public Phone 2000 units provide TDD users with a color monitor and keyboard at other locations in the terminals. 6. Restrooms - Men's and women's restrooms located in all terminals contain a special extra-wide toilet stall equipped with side grab bars. Look for the disabled symbol. Restrooms equipped for the disabled (unisex) are available at Terminal 2 on the Upper/Departure Level and at Terminal 6 on the Lower/Arrival Level. 7. Wheelchairs - All major scheduled airlines serving LAX provide wheelchair assistance upon request. To make sure a wheelchair is available at the proper time, it is best to reserve one in advance of a flight departure or arrival by contacting your airline. Wheelchair assistance also may be requested at airline ticket counters. 8. FlyAway Bus Service - All buses on the FlyAway Bus Service, connecting the San Fernando Valley and LAX, are equipped with wheelchair lifts. Patrons should allow additional time to board the bus when scheduling a departure time. Drivers will assist patrons to get on and off the bus and will assist patrons with baggage. 9. Transportation Between Terminals For the Disabled - If you have to travel from one terminal to another in order to make a flight connection, you can use the lift-equipped free LAX Shuttle "A" that operates continuously around the Central Terminal loop. When airline assistance is not available, contact the wheelchair shuttle service at Parking Lot C at (310) 646-6402 or (310) 646-8021. 10. Restaurants - All coffee shops and snack bars providing fast-food service and full-service restaurants are wheelchair-accessible in all passenger terminals. 11. Other Assistance - Travelers Aid is available to facilitate services for the disabled. Inquire at their passenger information booths located on the Lower/Arrival Level adjacent to baggage claim in each terminal or call (310) 646-2270. 12. Recent security measures restrict public access beyond passenger screening to ticketed passengers only. However, airlines are allowing "persons with special needs" to be accompanied by health care assistants or guardians. If friends or family members want to accompany an elderly or disabled person to or from the aircraft gate, they need to obtain permission from the airline. 13. Special assistance vehicle - to transport passengers with disabilities or special needs between passenger terminals and remote gates located on the airport's west end. 14. Free standby van service - to and from economy Parking Lot C, or between the terminals. The van is equipped with a hydraulic wheelchair lift and is available upon request seven days a week from 5 a.m. to 3 a.m. by calling (310) 646-6402 or (310) 646-8021. Also, LAX Shuttle buses that transport passengers from economy Parking Lots B and C to the terminals, as well as the Van Nuys FlyAway buses are equipped with wheelchair lifts.

• Pets / Animals at Los Angeles LAX Airport
  Animals are not permitted in the terminals at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.
  
  

• Restrooms at Los Angeles LAX Airport
  Restrooms are conveniently located throughout the terminal and concourses.
  
  

• Security at Los Angeles LAX Airport
  For the latest Transportation Security Administration travel tips and prohibited items list click to the www.tsa.gov/public/ or www.ifly.com/airports-security/
  
  

• Smoking at Los Angeles LAX Airport
  Smoking is not permitted in LAX.
  
  

• Travelers Assistance at Los Angeles LAX Airport
  General Information is located in the lower-level, baggage claim area of the terminal. Maps, regional information, bus schedules, and brochures are available as well as a courtesy paging phone. Volunteer Hospitality Ambassadors are on duty during busy times to provide assistance.
  
  

• Guest Services at Los Angeles LAX Airport
  Airport Guest Services, Airport Information and Travelers Assistance
  For LAX Information, call 1-310-646-5252, visit the LAX website at www.lawa.org, or listen to AiRadio 530 AM.
  
  Traveler's Checks and Phone cards: In all terminals at the ICE Currency Exchange booths.
  Travel Insurance: In all terminals at the ICE Currency Exchange booths and kiosks/drop-boxes on Upper/Departure Level.
  Cash advances: (up to $300 in US Dollars), on Visa and Mastercards are available at the ICE Currency Exchange Kiosks in Terminal 2, 3, 5, 7 and Tom Bradley International Terminal.
  
  Hotel Reservation and Car Rental Information: In all terminals in or adjacent to baggage claim on Lower/Arrival Level.
  
  Stranded Traveler Assistance: In all terminals at the Travelers Aid Society passenger information booths adjacent to or in baggage claim areas on Lower/Arrival Level.
  
  LAX Ambassadors program:
  The LAX Ambassadors support airline personnel by assisting passengers with last-minute questions, facilitating their movement through and among the airport's nine terminals, and working to minimize unnecessary delays. Under the program, the Ambassadors focus their efforts at curbside check-in areas (points at which airline personnel report passengers most need information and assistance).
  Highly trained by airport operations staff, air carriers and the long-established Travelers Aid Society, LAX Ambassadors work between 6 a.m. and 9 p.m. seven days a week. They are identified by their uniforms of white polo shirts, khaki pants, navy blue windbreakers, white visors and LAX Ambassador badges. Equipped with cellular phones, the Ambassadors have immediate access to airport and air carrier information.
  
  USO SERVICES - The Bob Hope Hollywood USO at LAX is the finest USO Center in the world. Located between Terminals One and Two and open 24/7, it is a welcoming safe haven for troops and their families.
  The 4,000 square foot Center with its famous Hollywood Canteen snack bar has also a big-screen TV lounge with a library of thousands of current and classic films; The General Jimmy Doolittle Lounge and free lending library; a full-service Internet Computer Center; A Disney inspired family room, a nap room with leather recliners for rest between flights or remaining overnight; secure luggage storage room; men’s and women’s restrooms and showers; an outdoor patio and barbeque and more. Additional services: free use of cell phones to call home; a team of volunteers to assist with onward transportation services; use of our nationwide fax service; short-term temporary parking for brief visits, passenger pick-up and delivery; free DVDs and music CDs from Operation DVD, as well as discount hotel reservations. All these services are free.

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