• MSY Airport Contact
  900 Airline Dr
  Kenner, LA 70062
  United States
  Phone: (504) 464-0831
  Email: mail@flymsy.com
  Website for New Orleans Louis Armstrong Airport: http://www.flymsy.com/
  
  

• MSY Airport Overview
  Louis Armstrong New Orleans International Airport (MSY) makes traveling to the Big Easy, well, easy. The airport changed its name in 2001 to include Louis Armstrong honor of New Orleans native’s 100th birthday. Many airlines serve the airport; low-fare airline Southwest is handling the most passenger traffic.
  
  A medium-sized airport, MSY consists of a main terminal with a lower level baggage claim and an upper level ticketing lobby. Four concourses extend from the main terminal. Typically, New Orleans airport is hassle-free, but during Mardi Gras when the city is inundated with tourists, airport officials recommend that passengers arrive at the airport at least two hours before departure time.
  
  Louis Armstrong MSY airport is located in Kenner, Louisiana, approximately 11 miles from central New Orleans, so you can be soaking up the ambiance of Riverwalk and the French Quarter in no time at all.

• Baggage Carts / Skycap at New Orleans Louis Armstrong MSY Airport
  Baggage Carts and Skycaps are available to assist you with your luggage.
  
  

• Baggage Claim at New Orleans Louis Armstrong MSY Airport
  Baggage Claim is located in the main terminal.
  
  

• Banking / ATM Services at New Orleans Louis Armstrong MSY Airport
  Whitney National Bank is located in the Ticket Lobby next to the U.S. Post Office. Services offered include cash advances on credit cards, travelers checks, money orders, foreign currency exchange, and ATM machines.

• Business Services at New Orleans Louis Armstrong MSY Airport
  TravelEx America Business Center is open daily from 6:00 a.m. until 5:00 p.m. It is located in the MSY Ticket Lobby near the U.S. Post Office. It offers travel insurance, foreign money exchange, photocopies, fax services, emergency cash, and wire money transfers. The Money Gram section of the office closes at 4:30pm.
  
  

• Concourses at New Orleans Louis Armstrong MSY Airport
  Louis Armstrong New Orleans International Airport has one Main Terminal and 4 Concourse A, B, C, D.
  
  

• Emergency / Medical Services at New Orleans Louis Armstrong MSY Airport
  There is a Traveler’s Aid Booth (504) 464-3522 located in the East Baggage Claim. Traveler’s Aid provides assistance to travelers in distress and provide tourist information. The hours of this counter vary since it is staffed with volunteers.
  
  

• Flight Information Monitors at New Orleans Louis Armstrong MSY Airport
  Flight Information monitors are located throughout the terminal and concourses.
  
  

• Internet Access at New Orleans Louis Armstrong MSY Airport
  FREE Wi-Fi Access at Louis Armstrong New Orleans International Airport - access points in 85% of the Main Level of the Terminal. Use wireless-enabled portable electronics to surf the Web, send and receive e-mail, and access corporate networks.
  
  What You Need to Access Wi-Fi:
  To use the airport’s free Wi-Fi service, travelers’ laptops, PDAs, Pocket PCs, cell phones or other devices must use an 802.11 a/b/g -capable wireless network card. Make sure that you are on the main terminal/departure level of the terminal.
  * Set the wireless card properties to the default configuration or DHCP-enabled.
  * Select “LANOIA_FREE_WIFI” as the wireless network under Wireless Network Connection or the appropriate network configuration application in your operating system.
  * Start your web browser and at the Splash Page click on the “Click to Continue” link to accept the terms and conditions of the Acceptable Use Policy (AUP)
  * Click on the “click HERE to continue to the internet” link to access the Internet
  Virtual Private Network (VPN) Access
  The wireless network at the Louis Armstrong New Orleans International Airport supports most VPN clients. To establish a VPN connection simply access any public website through your web browser. You will be prompted to accept the AUP by clicking on the “Click to Continue” Link. At the next webpage click on the “click HERE to continue to the internet” link to access the Internet. At this point start your VPN client software and it should function as expected.

• Lost & Found at New Orleans Louis Armstrong MSY Airport
  New Orleans Airport Operations retains items that have been lost in the public areas of the terminal (with the exception of the concourse Checkpoints which is operated by the Transportation Security Administration). The office is located on the Upper Level in the West Lobby near Concourse C. The office is open 24 hours a day. You can contact them at (504) 464-2671 or (504) 464-2672. Items that have been turned in to Lost and Found are donated to charity after 30 days.

• Mail Center / U.S. Post Office at New Orleans Louis Armstrong MSY Airport
  A post office is located in the MSY Ticket Lobby. Services include mailing packages and letters, purchasing stamps or money orders, renting post office boxes, and a 24-hour mail drop. There is also a mail drop in the east lobby near the women’s restroom.

• Main Terminal / Concourses at New Orleans Louis Armstrong MSY Airport
  Louis Armstrong New Orleans International Airport has one Main Terminal and 4 Concourse A, B, C, D.

• People With Special Needs / Persons With Disabilities at New Orleans Louis Armstrong MSY Airport
  The entire MSY airport is free of any architectural barriers to the handicapped. There are nine Telephone Display Devices (TDD) located throughout the airport. These phones can be found at the following locations: Gates D3, C4, B4, and A1; Baggage Claims 6 and 14; the West Lobby (2); and Delta’s Lobby. The Airport’s main TDD phone number is (504) 463-1057.

• Pets / Animals at New Orleans Louis Armstrong MSY Airport
  Animals are not permitted in the terminal at the Airport unless they are being used to assist disabled individuals, or are in proper pet carriers.
  
  Airline policies regarding pets vary widely and it is highly recommended that you contact the airline prior to making a reservation. Here are some helpful tips for traveling with pets:
  
  Tips for Traveling with Pets:
  
  · First, contact your airline to find out the rules and regulations they have on pet travel.
  · Do not tranquilize your pet, as the effects of tranquilizers on animals at higher altitudes can be unpredictable.
  · The Animal and Plant Health Inspection Service (APHIS) of the U.S. Department of Agriculture (USDA) has set up rules and regulations for the transportation of live animals, and your pet is required to be at least eight weeks old and fully weaned before traveling by air.
  · Whenever possible, book a direct, nonstop flight and avoid holiday or weekend travel. Try to plan schedules that minimize temperature extremes.
  · The kennel that you use must be sturdy, properly ventilated, and large enough for your pet to freely be able to stand, turn around and lie down.
  · Get your pet comfortable with the kennel prior to flying; this reduces stress on your pet.
  · Give your pet food and water within four hours before your flight. You will have to sign a certification of the time when you last offered food and water to your pet.
  · Give yourself plenty of time for check-in so there is no rushing and everything is done properly.

• Restrooms at New Orleans Louis Armstrong MSY Airport
  Restrooms are conveniently located throughout the terminal and concourses.
  
  

• Security at New Orleans Louis Armstrong MSY Airport
  For the latest Transportation Security Administration travel tips and prohibited items list click to the http://www.tsa.gov/public/ or http://www.ifly.com/airport-security

• Smoking at New Orleans Louis Armstrong MSY Airport
  Smoking Areas at MSY Airport: Smoking is prohibited in all areas of the airport terminal by state law. The only place smoking areas are available are outside the terminal on the top or bottom ramps.

• Travelers Assistance at New Orleans Louis Armstrong MSY Airport
  General Information is located in the lower-level, baggage claim area of the terminal. Maps, regional information, bus schedules, and brochures are available as well as a courtesy paging phone. Volunteer Hospitality Ambassadors are on duty during busy times to provide assistance.
  
  

• Guest Services at New Orleans Louis Armstrong MSY Airport
  Airport Guest Services, Airport Information and Travelers Assistance
  
  Visitor Information
  Visitor Information Services are located in the West Lobby (504) 464-2752. Information Booth is open from 8:00 a.m. to 6:00 p.m. daily. All Visitor Information Service Representatives are bilingual or multilingual. Passengers needing assistance in a foreign language, not provided by Visitor Information Services, can contact the Red Cross Language Bank 24 hours a day at (504) 586-8191. The Visitor Information Services are maintained by the Audubon Institute.
  
  Traveler’s Aid Booth
  Tel: (504) 464-3522 - located in the East Baggage Claim. Traveler’s Aid provides assistance to travelers in distress and provide tourist information. The hours of this counter vary since it is staffed with volunteers.
  
  Baggage Storage
  Baggage storage is available on the lower level between Baggage Claims 5 and 6. VIP Baggage Check Service is operated by "Rush It Courier Service". Storage is available for regular and oversized items such as golf clubs, boxes, luggage, musical instruments, wheelchairs, etc. Rush It also offers full service cruise ship check-in from their Airport Office and can transport your luggage from the Airport to the Cruise Ship with advance check-in on the ship. 24 Hour Accessibility available upon request. For more information, contact a baggage coordinator at (504) 471-0080.
  
  Advance Baggage Check
  Skip the baggage claim with Advance Check-In! Travelers flying into New Orleans can have their luggage forwarded directly from the New Orleans Airport to the cruise ship or local hotel. This service is also available for travelers wishing to have their luggage transferred from the cruise ship or hotel to the airport at the end of their trip to New Orleans. This service allows travelers to enjoy more time in the French Quarter, take in the sights, and of course, enjoy some of the fabulous food for which the city is known. Advance Check-In is located near baggage claim belt #1 on the Lower Level. For more information call 1-877-467-8898.
  
  Airline Lounges
  Delta Air Lines has a Delta Crown Room located between gates 2 & 4 on Concourse D. Facilities for the Disabled
  The entire airport is free of any architectural barriers to the handicapped. There are eleven Telephone Display Devices (TDD) located throughout the airport (including one in the baggage claim level near the hotel/motel board). The Airport’s main TDD phone number is (504) 463-1057.
  
  Visual Paging is available throughout the airport in conjunction with the Flight Information Display Monitors.

Need to see information on another airport facility? Be sure to visit the iFly Airport Search page to select another airport and get details such as flight status and flight tracking, terminal maps, terminal services (food, bars, and shops), security wait times, weather, airport delays, destinations served and much more.