• MUC Airport Contact
  PO Box 23 17 55
  Munich, 85326
  Germany
  Phone: General tel: +49 89 975-00; Flight information Tel: +49 89 975-2 13 13
  Email: Address:
  Flughafen München GmbH - Hauptinformation Zentralbereich; Central Area, Level 03; Terminalstrasse Mitte; 85356 München, Germany
  
  e-Mail: info@muni
  Website for Munich Airport: http://www.munich-airport.de
  
  

• MUC Airport Overview
  Munich International Airport MUC is located about 25 minutes from the city center of the State of Bavaria's capital-- Munich, Germany, and is close to Autobahn A-92 and A-9. It has two Terminals (see details under "Main Terminals") and, at present, two runways (a third one is in the making). Aside from the usual big-airport services, its bus- and train connections are exceptional. Shuttle trains and buses to the city also stop at its Munich's two train stations, connecting to other German cities, as well as direct-connections to Austria, Switzerland and Italy.
  
  MUC Airport has received Skytrax's "Best Airport in Europe" award for the fourth year in a row, as part of an international survey. Not only that, but it has also been named #5 in Skytrax's 2008 worldwide ranking, coming in after Hong Kong, Singapore, Seoul, & Kuala Lumpur!
  
  Munich, the gateway to the Alps, and known for its beer, Siemens products and BMW cars, is also host to the new Trade Fare Center, which has its own shuttle service to the Airport (see "Shuttles: Airport-City"). Its cultural scene encompasses Museums, Opera and Concert Halls, Galleries, first-class stores and hotels, and much more.

• Baggage Carts / Skycap at Munich MUC Airport
  1. BAGGAGE CARTS:
  
  Available at Terminal 1, Terminal 2, Central Area, Departures/Arrivals Area F, and parking garages. Fee: EUR 1.00. Free in terminal arrivals area.
  
  2. PORTERS
  Porters are available for a fee throughout the airport’s passenger facilities.
  Tel.: +49 (89) 975-9 97 95; Mobil: +49 (171) 3 72 71 79; Fax: +49 (89) 975-9 97 96
  
  3. OTHER BAGGAGE SERVICE:
  Sand, an external operator, located in Terminal 2 (level 03), provides baggage transportation services to/from the airport to locations within a 60km radius around Munich. Tel. +49 (89) 975-9 28 20

• Banking / ATM Services at Munich MUC Airport
  ATMs are throughout the Terminals 1 and 2, as well as in the Central Area.
  
  BANK BRANCHES:
  
  Hypovereinsbank in the central area, level 03 does not only provide an ATM but also investment counseling as well as construction financing.
  
  ReiseBank at terminal 2, levels 03, 04 and 05 offer foreign currency, travelers' cheques, cashback from EC and credit cards.

• Currency Exchange at Munich MUC Airport
  See "Banking"

• Business Services at Munich MUC Airport
  See also: "Internet" and "Banking, ATMs".
  
  Business Service at Hotel Kempinski located between Terminal 1 and Terminal 2:
  The Kempinski Hotel Airport Munich provides the perfect setting for meetings, presentations, press conferences, banquets or other events in Munich. The hotel's conference and function facilities provide the ideal setting for every occasion. Airy conference rooms benefit from natural daylight. All meeting rooms are equipped with multimedia technology, broadband wireless Internet access as well as sophisticated surround sound and lighting systems. Excellent catering available.
  
  Kempinski also offers conference packages: the "Business Package" at 74 euro p/person, and the "Executive Package" at 82 euro p/person (minimum 10 persons). Group and Events team are ready to assist. Tel: 49 89 9782 3630
  
  Municon Conference Center
  Top-level meetings at Municon, offering 4400 square meters of meeting facilities housed below the roof of the MAC (Munich Airport Center). A unique venue that will imbue your event with a spirit of innovation and future-readiness.
  
  Address: Municon Tagungszentrum, Allresto GmbH, Terminalstrasse Mitte 18, 8
  5356 München, Germany.
  Phone +49 89 975-9 32 00; Fax +49 89 975-9 32 06; e-mail: info@municon.de
  Open Mo-Fri, 8am-8pm.

• Emergency / Medical Services at Munich MUC Airport
  MediCare Munich Airport Medical Center
  
  "AirportClinic M" offers an innovative medical full-service concept: Renowned specialists, state-of-the-art medical technology and individual care of the highest quality: The following practice areas are represented at the Airport's Medical Center:
  
  Gynecology, General Dentistry, Opthalmogy, Orthopedics, Orthodontry, Physical Therapy, Holistic Practice for Women, Internal Medicine, Smiley's Eye Clinic, and a Radiology and Diagnostic Center.
  
  Address:
  MediCare Munich Airport Medical Center GmbH
  Terminal 1, Module E (Level 03)
  Terminalstraße West
  85356 Munich-Airport
  e-mail: info@airportclinic-m.de
  
  PHARMACY:
  Metropolitan Pharmacy at terminal 2, level 04 and 05 and
  Metropolitan Pharmacy at the central area/MAC, level 03 offers all types of medicines. It also has 3 departments, MET BEAUTY for skin-care make-up, MET TRAVEL from autan to ohropax and MET VITAL - prevention and wellness.

• International Travelers at Munich MUC Airport
  If you are a citizen of a country abiding by the Schengen Agreement, you are considered a "domestic" citizen. All other passengers, whether European or citizens of other continents/countries are considered "foreign citizens" and have to go through a more stringent process. CUSTOMS:
  
  Duty-free goods and goods to be declared:
  If you are arriving from an EU member state or are not carrying more than the permitted duty-free allowances, please use the green exit when passing through customs.
  If you have more than the permitted duty-free allowances with you, please use the red exit when passing through customs and declare the goods.
  Goods intended for commercial or trading purposes must be declared regardless of their value. This also applies to goods subject to restrictions (e.g. narcotics, weapons, ammunition and protected plant and animal species, parts thereof or goods produced using such species).
  Goods are duty free if you are carrying them in your personal baggage and they are intended exclusively for your own use or consumption, for your household or as gifts. Product piracy
  Products paid for at rock bottom-prices at holiday destinations turn mostly out to be bogus bargains. You can only bring back a small quantity of such goods for your personal use. In all other cases the goods will be seized. For more information, please contact the customs and excise authorities. Cash restrictions Crossing or entering the external borders of the European Union (EU): When traveling to countries outside the EU and when entering the EU from such countries, travelers must submit a written declaration at Customs of all liquid funds carried (e.g. cash, shares, checks, interest-bearing securities) in excess of a total value of 10,000 euros. A form is available at every customs office or at www.zoll.de.

• Internet Access at Munich MUC Airport
  1. WLAN at Munich Airport - wireless high-speed internet access. All standard applications are available such as e-mail, internet and file transfers.
  
  2. Internetpoint
  The fast computers with broadband access at Munich Airport’s Internet Point enable you to search the World Wide Web.
  Location: Terminal 1 at the Service Center (Central Area), and Terminal 2 near the Arrivals area (all locations on Level 03). Open 24/7.
  Fees:
  Internet access 5 eur/hour*
  Microsoft® Office 4 eur/hour*
  Black and white laser printer**
  * after the first hour there is a 20% discount.
  ** for fees contact the Service Center.
  
  How it works:
  Pay a 5 euro deposit to borrow a chip card at the Internet Point and load the card with credit (minimum: 1.25 eur).
  At the computer, place the card on the card-reading zone. Now you’re ready to start.
  For safety reasons eating, drinking and smoking are not permitted.
  The service staff can help you with any questions you may have.
  Payment is in cash (euros).
  All information is subject to change without notice.

• Lost & Found at Munich MUC Airport
  For items lost at the ticket counters or in the airplane, contact your airline directly. For items lost at the Airport, contact the Lost & Found Office in the Terminal in which you lost your item: Terminal 1 - Tel: +49 (80) 975 2 1370 Terminal 2 - Tel: +49 (89) 975 2 2870

• Mail Center / U.S. Post Office at Munich MUC Airport
  The Post Office ("Deutsche Post" or "DP") is located at Terminalstrasse within the Airport; Tel: +49 180 2 33 33; Fax +49 89 970-5 89 22. Open daily 7:30am-9pm.

• Main Terminal / Concourses at Munich MUC Airport
  Munich Airport has two Terminals: Terminal 1 and Terminal 2.
  
  Terminal 1 has a Central Area with Concourses (or "modules") C, D and E on one side of the terminal and A, B and C on the opposite side.
  
  Terminal 2 has Concourses G and H on Levels 3, 4 and 5, as well as Pier North and Pier South.
  
  SERVICES AT TERMINAL 1 - Central Area: (in alphabetical order)
  Baby Changing Room, Bulky Luggage, Bus Stop, Car Rental Center, Currency Exchange, Chapel, DB Train Ticket Counter, Information, Lost & Fround, MAC Kinderland (Children's Play area); Meeting Point, Parking Office, Post Office, Railway entrance; Travel Mart.
  Parking: use P9 and P10.
  
  SERVICES AT TERMINAL 2:
  (A) PIER NORTH: (Level 4): Currency Exchange, Counter Free Parking, Federal Police, Information, Public Area, Tax Refund, Treadmill.
  Lufthansa Service: Business Lounge/Senator Lounge, Curbside Drive-up Check-in, First-class Check-in, First-Class lounge, Service Center, Support Services and Tickets.
  (B) PIER SOUTH: (Level 4): Currency Exchange, Counter Free Parking, Customs Departure, Federal Police, Information, Public Area, Security Departures, Tax Refund, Treadmill.
  Lufthansa Service: same as Pier North.

• People With Special Needs / Persons With Disabilities at Munich MUC Airport
  1. All Departure areas have Information desks. Its staff will provide assistance if you need it.
  
  2. IN PREPARATION OF YOUR TRIP: Notify your airline* or travel agent at flight booking, or at least 48 hrs prior to your flight departure, of the type of assistance you will require and as to the degree of your impairment, so that the information can timely be passed on to the Munich Airport where staff can arrange for the assistance you need. On your departure day, head to your airline's check-in desk by following the signs at the airport. Do not hesitate to call upon the staff situated at the information desks for any concerns you may have.
  * Lufthansa has special services for passengers with disabilities - tel: (0180) 583 84 26
  
  3. Porters and Carts to assist you with the luggage are available. Details at "Carts & Skycaps".
  
  4. Cardiac pacemakers: On request, security can be conducted without metal-detector wands. Please notify staff on site.
  
  5. Pharmacy: In the Central Area (level 03); and in Terminal 2 (levels 04 and 05, post-security.
  
  6. TERMINAL 1 SERVICES:
  
  Blind or Visually Impaired Persons:
  Information in Braille - The main information desk in the Central Area (level 03) has an information board in Braille with an overview of the airport layout to help blind and visually impaired passengers find their way.
  Tactile floor markings are in place to help blind and visually impaired passengers find their way at the airport. The markings lead from the S-Bahn rail platform on level 02 to an elevator up to level 03, and from here to the main information desk in the Central Area, as well as to disabled washrooms next to the Airbräu restaurant.
  
  Medical center - at Arrival Area E (Level 03).
  Doctors and paramedics are available to help you 24 hours a day. Tel.: (089) 975 -6 33 44
  
  Restrooms with Wheelchair Access - at Central Area (level 03 and 04); public area (level 03 only); arrival & departures areas (levels 04 and 05)
  
  Telephone typewriters (TTY/TDD) - at the main information desk in the Central Area (level 03) AND the Medical Center, arrival area E, level 03
  
  Airline counters - in departure areas A through D, Hall F, and the Central Area (Z). Staff will arrange for help for passengers with prior assistance request until departure.
  
  Wheelchairs can be loaned at information desks in the departure areas and at the main information desk in the Central Area.
  
  Self check-in - Numerous airlines have check-in machines in Terminal 1’s departure areas A - D and in the Central Area.
  
  7. TERMINAL 2 SERVICES: - The Terminal complies with all disability access regulations.
  
  Lufthansa special needs desk: Go to the wheelchair-friendly special needs desk #445 in the central check-in hall (level 04), where staff are on hand to attend to your needs and to coordinate assistance.
  
  Wheelchairs are available at the information desk and near the special needs desk (445) on level 04.
  
  Restrooms with Wheelchair access: In the Central Area and the departure and arrival areas at levels 03, 04 and 05
  
  Lufthansa has check-in machines at levels 03 and 04 where passengers can check themselves in.
  
  Tactile guidance system for the blind or visually impaired:
  A system with floor markings is in place to help blind and visually impaired passengers find their way. The markings lead from one of the four München Airport Center entrances (level 03) to an elevator that accesses level 04.
  
  TRANSPORTATION and PARKING:
  
  1. Trains on rapid transit (S-Bahn) rail lines S1 and S8 terminate in the airport’s Central Area (level 02). Escalators and wheelchair-friendly elevators take you up to the ground floor (level 03). Access to Terminal 1 is via the Central Area; access to Terminal 2 is via the München Airport Center (MAC) Forum.
  
  A tactile guidance system consisting of floor marking leads from the rail platform on level 02 to the elevator, which takes you up to level 03, and from here to the main information desk in the Central Area. The floor markings also show the way to disabled washrooms next to the Airbräu restaurant. At the information desk there is an information board in Braille with an overview of the airport.
  
  If you go from the rail platform to Terminal 2 via the MAC Forum, tactile floor markings lead you from one of the four entrances to Terminal 2 (on level 03) to an elevator, which takes you up to level 04, and from there to desk 445 in the central check-in hall, which is for passengers with special needs.
  
  A raised relief board with information in Braille at the entryway describes the way to desk 445.
  
  2. The airport-city bus (from Munich Central Station to the airport) and all scheduled bus services stop directly in front of the Central Area (level 03), at Terminal 1 areas A and D (street level), and Terminal 2’s north curbside (level 04).
  
  At Terminal 2’s north bus and taxi curbside, you can find the tactile guidance system at level 04 at the middle entrance of the three entrances to the building. The guidance system leads you to desk 445 for passengers with special needs. The entryway at level 04 also has an information board in Braille describing the way to desk 445.
  
  3. If you arrive at the airport by car or taxi, you can disembark at the curbside right in front of Terminal 1’s arrival and departure areas (street level). At Terminal 2, the south curbside is for private cars and the north curbside is for taxis. HON, first-class and businessclass passengers may use the priority check-in at Terminal 2’s south curbside.
  
  4. Parking close to the terminals: Underground and multistory parking garages are located across from Terminal 1. At level 03, next to the elevators, these garages have specially designated parking spaces for disabled people. If you are flying from Terminal 2, you may park in the short stay garage P20 on the south access road. Levels 03 and 05 in the north wing have reserved parking spaces for people with disabilities.
  
  Reduced parking fees: If you have a disabled ID card (“aG”, “H” or “BI”), you can claim a 50% discount on our parking fees at the parking office (level 03 Central Area). Alternatively, you can call an airport service employee on the intercom at any of the parking pay stations who will collect your discounted parking fee.
  
  5. At the terminal/Check-in services: Once you arrive at the airport, go to your airline’s check-in desk in Terminal 1 or desk 445, the special needs desk in Terminal 2’s check-in hall. Staff there will arrange your care through until departure.
  
  6. The markings continue to Lufthansa’s special needs desk (445) in the central check-in hall. A second tactile guidance system leads from one of the entrances near the taxi rank and bus stop area (level 04) to the special needs desk.
  
  7. The stairs are designed to be disabled-friendly; the top and bottom steps are marked with visual identifiers. Stair handrails are marked.

• Pets / Animals at Munich MUC Airport
  Pets are not allowed at Munich Airport, except if they are working dogs or in a safe kennel. Airlines have different rules regarding pets. Check with your airline first. Also, if you intend to take your pet into another country which is within the Schengen Agreement, make sure you comply with the Schengen ordinances. If you intend to take your pet outside the Schengen area, you must contact the destination country's embassy as to required documentation and shots. You might also want to contact your vet.

• Security at Munich MUC Airport
  THE FEDERAL POLICE AT MUNICH AIRPORT:
  At the Service Point travelers can obtain temporary replacement identification and enquire about passport and visa regulations for any country in the world. Location: Terminal 2 (Level 04), Room 4479 (public area). Open daily 5:30am-8pm.
  
  Information hotline - available around the clock at +49 (0)89 / 9 73 07 - 98 88. You can get information on the necessary formalities for crossing borders and in particular the passport and visa regulations of individual countries.
  
  Security notifications
  Please note the security notifications on your plane ticket. Your airline can also provide any additional information.

• Telephones at Munich MUC Airport
  Listed below are important telephone numbers:
  
  Emergency, medical and ambulance services - Tel.: 112
  Medical emergency service, Medical center - Tel.: +49 (89) 975-6 33 44
  Flight information - Tel.: +49 (89) 975-2 13 13 (for Lufthansa, see below)
  Munich Airport Switchboard - Tel.: +49 (89) 975-00
  Airport chaplaincy/social services - Tel.: +49 (89) 975-9 09 26
  Parking fees - Tel.: +49 (89) 975-6 51 10
  Parking office - Tel.: +49 (89) 975-2 19 21
  
  TAXIS:
  IsarFunk taxi services - Tel.: +49 (89) 45 05 40
  IsarFunk taxi services dispatch center at Terminal 2 - Tel.: +49 (89) 975-8 50 50
  
  AT TERMINAL 1:
  Lost & Found - Tel.: +49 (89) 975-2 13 70
  Service Center - Tel.: +49 (89) 975-2 13 75; Fax: +49 (89) 975-2 13 76; E-mail: servicecenter@munich-airport.de
  
  AT TERMINAL 2:
  Lost and Found: Tel.: +49 (89) 975-2 28 70
  Service Center - Tel.: +49 (89) 975-2 28 75; Fax: +49 (89) 975-2 28 76; E-mail: servicecenter@munich-airport.de
  
  LUFTHANSA:
  Lufthansa reservations and information: Tel.: (0180) 5 83 84 26
  Lufthansa baggage tracing (Lost & Found): Tel.: (089) 975-7 23 77/78
  Lufthansa special services for passengers with disabilities - Tel.: (0180) 5 83 84 26

• Guest Services at Munich MUC Airport
  INFORMATION DESKS:
  The main information desk is located in the Main Concourse on Level 03 and is open 24/7. In addition, there are information desks in the arrival and departure areas on Level 04, which are staffed as needed.
  
  Address & Telephone of Munich Airport:
  Flughafen München GmbH - Hauptinformation Zentralbereich; Central Area, Level 03; Terminalstrasse Mitte; 85356 München, Germany
  General tel: +49 89 975-00; Flight information Tel: +49 89 975-2 13 13; e-Mail: info@munich-airport.de
  
  SERVICES PROVIDED BY MUC AIRPORT (other than those listed separately):
  
  Travel Agencies and Tour Operators are located in Terminal 2, Level 3 and in the Central Area (Z)
  
  Left luggage (sign: red baggage) - entrance to Service Center Terminal 1 - If you have to leave baggage items at Munich Airport for either security reasons or to store them while you are shopping or dining.
  
  Forwarded packages/items - You can arrange for items or packages to be forwarded to the Airport for pick-up after your arrival.
  
  Bus tickets for the Airport Bus routes of "Autobus Oberbayern" are available at the Service Center 24/7.
  
  Shoe Shine: Terminal 1 and Terminal 2, both at Departure, Level 4.
  
  Showers - Central Area, Level 03 or in Terminal 2 in the public area.
  
  Laundry services are available.
  
  The Airport has a coat room ("Cloak Room") where you can leave your heavy garments while you explore the airport facilities.
  
  HEALTH and BEAUTY
  Massage chairs - terminal 1 and terminal 2 behind security check.
  Beauty Free in the central area offers a wide variety of perfume and cosmetics of leading brands.
  Bel Hair - barber at Terminal 2, level 03
  Brants Barber & Shop at Terminal 2, Level 04 - an exclusive barber who indulges with with American Crew products.
  Cosmetic Institute - Terminal 2, level 05.
  
  Doctors - Munich Airport has a wide range of specialized medical practices, with state-of-the-art treatments and equipment. (see details under "Emergency")
  Pharmacies - (see "Emergency)
  Baby changing facilities are marked with a baby logo. Other baby changing facilities are in the toilets for wheelchair users.

Need to see information on another airport facility? Be sure to visit the iFly Airport Search page to select another airport and get details such as flight status and flight tracking, terminal maps, terminal services (food, bars, and shops), security wait times, weather, airport delays, destinations served and much more.